100candles Reviews 

30
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I ordered candleholders and had trouble with the delivery thru Fed-Ex. 100candles personally called me because my order was going to go back. He called Fed Ex and i got my order. I was surprised they... See more

Rated 5 out of 5 stars

My wedding is getting close and my florist recommend a certain led light and candles100 had the exact light I needed for our votives and so i placed an order which it got shipped out immediately but i... See more

Rated 2 out of 5 stars

I have loved these guys in the past. We use a lot of tapers, and their premium taper candles are top notch. I order them by the gross, and am a long time customer. Unfortunately, I had a shipment arri... See more

Rated 5 out of 5 stars

100candles is an awesome company to do business with! I have NEVER seen better customer service from an online retailer. Our wedding was just a few weeks away when we realized that the LED lights we... See more

Company details

  1. Home & Garden

Information provided by various external sources

Buy Candles, Candle Holders, Jar Candles, Scented Candles, Soy Candles, Floating Candles, Aromatherapy Candles, Votives, Pillars, Tea Lights and more at deep discount.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.4

All reviews

(30)

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Rated 5 out of 5 stars

Love the candles I purchased from 100candles.

My first order was pillars and tapers to decorate for Halloween. Being a candle lover I was a bit skeptical as to what quality 100 candles had to offer. Reading an article on MSN I placed an order. I was more than pleased with the quality of the candles. They burn clean and practically are dripless. So pleased I recently placed another order this week for my Christmas candles which will be here soon. You won't go wrong buying candles from 100 candles.

November 23, 2015
Unprompted review
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Reply from 100candles

Thank you, Mikey, for your continued support!

We are blessed to have wonderful customers like you, and we greatly appreciate the fact that you tell others about us :)

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Rated 5 out of 5 stars

I love the candles!

I love the candles that I got from 100candles.com and when I had a problem customer service was very helpful. Will definitely buy from them again!

September 18, 2015
Unprompted review
Rated 5 out of 5 stars

Will do all of my business here in the future!

I couldn't have asked for a better experience with 100Candles.com. The site was very user-friendly; I could find everything I needed and the checkout process was easy. Shipment came promptly and I am thrilled with the items, which were a mix of candles, holders and battery operated lights. Will definitely order again and happily recommend to friends and colleagues.

September 18, 2015
Unprompted review
Rated 5 out of 5 stars

THE place to buy candles! Great products! Great service!

These folks are so great. The 12" tapers burn so evenly---and so long! The service is excellent, shipping very fast. And they even gave us a cute flashlight and ball point pen as gifts. It is so much smarter to buy candles in bulk, so much more economical.
Can't recommend them too highly.
G. Ruby
NYC and Hudson, NY

September 11, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome centerpiece

I've bought some crush ice, submersible tea light LED's and floating LED's and we've created an awesome centerpiece. It was pure magic. The LED Lasted 48 hours. The package was delivered on time, even before the wedding. The DIY ideas for weddings were awesome

August 19, 2015
Unprompted review
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Rated 3 out of 5 stars

Very Disappointing

Very disappointing. Paid $18.95 for 3 day shipping to get candles delivered in time for a ceremony. The candles still have not arrived. We placed the order on Tuesday of last week and now it is Monday. We had to go out and buy candles from a store the day of the ceremony (Saturday). The manager was very rude when I called to complain about the candles not arriving and refused to refund part of the shipping. I will never order from this site again.

Update - I have increased the rating from 1 star to 3 stars because the company did give us a full refund. I am giving them 3 stars since they only gave us the refund after we posted the negative review. On the phone they stated that there was nothing they could do when I asked for a refund of the shipping. Also the candles did arrive Monday afternoon and they were nice - I just wish they had arrived in time to be used. Just beware if you use this company. According to what I was told by the manager on the phone, the number of shipping days (3 in our case) does not start until the day after the items are shipped. This one day made a huge difference in our case since only business days are counted and this pushed our delivery day from Friday to Monday.

August 17, 2015
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Reply from 100candles

We here at 100 Candles aim to offer our customers the very best service, so it does sadden us when we’re informed that expectations were not met.

Per our records, the order was initially placed on August 11th at 10:06pm ET, which is after the shipping cut off time, effectively making it an August 12th order. The order was then shipped the next day, on the 12th, via FedEx Express Saver (3 Business Days). According to FedEx, the order was delivered on Monday, August 17th at 3:14pm ET, which is 3 business days, or approximately 5.5 calendar days since placing the order.

Our shipping cut off time and the way shipping that days are counted are clearly marked on our website at the check out page. We also state it again in the receipt email that is issued after placing an order.

When this issue was first brought to our attention, we did reach out to the customer several times by phone and email, but have received no response. We have now refunded the purchased price in full.

We serve thousands of customers each week, and fortunately, our bad experiences are rare. We are always happy to offer customers as references and happily direct customers to our testimonials page (http://www.100candles.com/testimonials.htm), which we regularly update with our clients’ experiences.

Even though we sell candles at 100Candles.com, we don't really see ourselves in the business of "candles", but rather in the business of "making people happy", and therefore we take disappointed customers very seriously. If anyone has any further concerns regarding the level of service we give our clients, we welcome them to contact us directly.

Rated 5 out of 5 stars

Simply the best!!!

I received my order quickly and the candles were amazing. Such high quality candles at such a great price...this is my place for candles from now on!!!

August 24, 2011
Unprompted review
Rated 5 out of 5 stars

Awesome LED and battery candles - first class service

i order monthly from 100candles.com. Their LED and battery candles are great. - I get the tealights for the restaurants in our hotel as well as for weddings and events. Their customer service is the best around and they ship same day and really hustle to make us happy. I wish all our vendors were like 100 Candles.

August 24, 2011
Unprompted review
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Rated 5 out of 5 stars

Wonderful Candles

I just received my candles from your company and they are so beautiful and they make the whole house smell so good!

Thank you so much :-)

July 7, 2011
Unprompted review

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