In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more
Company replied
To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more
Company replied
Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Personal Insurance Company
- Travel Insurance Company
Written by the company
123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.
Contact info
123.ie Money Ltd., Intact House, Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16, Dublin , Ireland
- (01) 524 6000
- info@123.ie
- www.123.ie
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
123 has the cheapest quotes around with…
123 has the cheapest quotes around with the extra benefits too. Excellent service and very helpful staff
April 27, 2026
Reply from 123.ie
Hi Amanda, thank you for your feedback. We are delighted to hear this. -CB
Helpful staff
Helpful staff
Helpful staff who know their product
Good value car insurance quotation.
April 26, 2026
Reply from 123.ie
Thank you very much for your feedback. -CB
Reply from 123.ie
Thank you for taking the time to provide your feedback Kieran. -CB
Reply from 123.ie
Great to hear this George, thank you for your feedback. -CB
Reply from 123.ie
Hi Sinead, thank you for taking the time to provide your feedback. -CB
The man was very calm and helpful and…
The man was very calm and helpful and explained everything perfectly for me
April 25, 2026
Reply from 123.ie
Thank you for your feedback, we are delighted to hear this, -CB
It was quick easy and sorted in a few…
It was quick easy and sorted in a few minutes.
Excellent
April 21, 2026
Reply from 123.ie
Good morning, thank you for your feedback. We are delighted to hear this. -CB
Sean was most helpful
April 20, 2026
Reply from 123.ie
Great to hear this Mona, I will be sure to pass on to Sean. Thank you for your feedback. -CB
Easy to communicate with them
Easy to communicate with them, I like to be able to pickup the phone and talk to a real person. Good customer service.
August 18, 2025
Reply from 123.ie
Good morning Aurea, thank you for your kind words. We are delighted to hear you are happy with our service .-CB
Good pricing is important
April 17, 2026
Reply from 123.ie
Thank you for taking the time to provide your feedback Simon. We really appreciate this. -CB
Reply from 123.ie
Great to hear this Mary, thank you for your feedback. -CB
Reply from 123.ie
Hi Mary, thank you for taking the time to provide your feedback. Great to hear this. -CB
You have been in touch with me checking…
You have been in touch with me checking in since becoming a member with 123.ie which I much appreciate.
April 16, 2026
Reply from 123.ie
Hi Laura, thank you for taking the time to provide your feedback. We are delighted to hear this. -CB
Cannot send me a insurance disc for my…
Cannot send me a insurance disc for my new car saying there's trouble with the computer working which is now in its sixth week which does not say much for a large company like yours
March 13, 2026
Reply from 123.ie
Hi Martin, thank you for your feedback. We do currently have a system issue with processing cover changes on certain vehicles. We are currently working on fixing this internally and will have your cert and disc issued asap. We have however issued manual confirmation of this by email until your cert and disc are issued. We appreciate your patience. -CB
I wouldn’t recommend them to anyone
I wouldn’t recommend them to anyone
April 16, 2026
Unprompted review
Reply from 123.ie
Morning, I am sorry to hear you are unhappy with your experience. If you would like to discuss this further please pop us an email to Info@123.ie. I can then arrange a callback for you.-CB
The young lad that fixed my back window…
The young lad that fixed my back window was was friendly knowledgeable and professional
👍🙏
April 17, 2026
Reply from 123.ie
Great to hear this Sean, let me know if I can help with anything else. -CB
Reply from 123.ie
Morning, thank you for your feedback. We are delighted to hear this. -CB
Terrible!
First of all would like to outline no claims bonus, its only 6 years max. Doesn't matter if you never did claims 12 + years....
Second when something goes wrong its nearly impossible to reach out. Break down assistance...aprox 15 min on the phone and lady still didn't got my location? Is it a joke?! Treated it like casual car wouldn't start at the driveway and I can go home and chillax with cup of coffee while waiting on a tow truck while I did explained that it is EMERGENCY SITUATION AND IM STUCK ON THE FAST LANE OF THE MOTORWAY WITH A MINOR IN THE CAR! Cars engine shut on the speed on the fast lane blocking steering... I was lucky to avoid accident... The agent who was answering the break down assistance was the worst I ever had to deal. And luckily enough after aprox 15 min wasted on useless conversations when I have a bit calmed down from a shock I figured out that have to call local Garda for help. Garda was the only one who really helped and rescued us. Break down assistance rang me 3 hours later not even knowing my location and asking for directions. Is it a joke? Was it expected for me to stay in the car with minor for 3 hours on a busy motorway in fear that someone can crash in us?
Okay car was finally towed. Next few days I was trying to call insurance to find out what is my options because car's engine blew up. 20-30min on the phone waititing multiple times and no answer. Send email, its been a week no reply. Just shocking!!!
April 5, 2026
Unprompted review
Reply from 123.ie
Good morning, thank you for taking the time to provide your feedback. I am sorry to hear what happened, it sounds like a stressful situation. All insurance companies have a maximum discount offered for your no claims bonus, the majority of insurers have a maximum of 6 years, some also have 4 years. This means you are receiving the maximum discount available. If you would like to discuss these issues further, please pop us another email to Info@123.ie. We are currently responding to customers within 24 hours, I can then arrange a callback for you. --CB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.