123brackets Reviews 281

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I wish I’d read these before being so unhappy. All the promises about brackets which will fit and refund promises within 30 days are false. The telephone was never answered and the number since taken... See more

Rated 1 out of 5 stars

Honestly the worst company I've ever dealt with. Address was incorrect and called over 100 times with no answer. Emailled them straight away and despite advising the correct address they tried to rede... See more

Rated 5 out of 5 stars

Bought cantilever brackets to carry a 47" TV which spends all it's time projected out from the wall and weighs quite a bit. Absolutely no issues with the bracket whatsoever. The fixings supplied were... See more

Rated 1 out of 5 stars

Bracket did not fit despite all the guarantees promised that "this bracket will fit any 32" Sony TV". Raised this with customer services (who are anything other than customer friendly) who confirmed... See more

Company details

  1. Tool Store

Information provided by various external sources

SALE* 70% OFF TV Brackets, TV Wall Brackets, TV Brackets, TV Wall Mounts, TV Bracket, LCD TV Brackets, TV Wall Bracket.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

281 reviews

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Rated 5 out of 5 stars

Great Bracket!

Well what can I say, I have always thought of buying the official bracket that the TV manufacturer recommends as I thought it was the best possible bracket available. Well I was wrong, the brackets sold from 123brackets are very flexible in the type you buy. I initially purchased the wrong bracket but then they were happy to replace and order the correct bracket. I would recommend them to anyone.

September 9, 2014
Unprompted review
Rated 1 out of 5 stars

Do not use totally unacceptable service

You would be well advised to avoid this company at all costs.

Bracket arrived in bashed up box wrong bracket, wrong spec and unsuitable.

I wished I had read reviews and taken the good advice to avoid this company.

No matter which bracket you order, they send what they like. From other reviews you will see they send out what they like...never heard of such appalling service. Sure a bracket will arrive, but why they give so much choice, I have no idea. Their stock list is no way up to date. Note nothing shows out of stock!

Company Premises tiny shop so I'm guessing have about 40-50 bracket in stock....Probably all the same. So I can't see how they can deliver what they promise.

Customer Service is only via email. They will not take your calls nor write. So do not use them! They simply stop replying after a while.

I was assured a refund would be given along with postage costs if I gave them a proof of postage receipt.

I sent back the bracket which wasn't suitable via 2nd class parcel post and as requested got a proof of postage receipt.

Once I supplied this they suddenly required a vat receipt as well to refund postage. They were very clear.. Proof of postage is all I needed to get my postage refunded. Now after 9 days without a reply, I have no choice but to warn others.

Please do not use. It's not worth the hassle nor the expense of dealing with them. I hear they have a sister company too brackets4u. I assume they are the same.

Do not use .....this used to be called theft now apparently it's just Internet fraud.

I've been left out of pocket and had to go to a reliable company to get a decent bracket.

Do the same and avoid being ripped off and out of pocket

September 8, 2014
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable staff

The sales representative was very knowledgeable and very helpful. The bracket was a fraction of the price of the John Lewis model.
The bracket came the next day, as promised, and was exactly right for the TV, and was the same quality as the more expensive model.
I have recommended this company to everyone, including my daughter, who has had the same brilliant service.

September 4, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

Order delivered within 24 hours as promissed. Arrived by courier, well packaged with clear instructions on how to assemble. I had the TV mounted for 4 months now and it is perfect and served the purpose.

September 2, 2014
Unprompted review
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Rated 5 out of 5 stars

Speedy Delivery and quality product

Brought bracket for my 40" sony which was being moved to a new play room. Strong quality bracket and very easy to install especially with the built in spirit level

Will be using again shortly, fully reommended

September 2, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant

Fantastic bracket and fast delivery. Super solid. Easy to hang. Happy to say the best TV bracket I have seen and I have seen many in my line of work. I am 6'4" and I can hang off the bracket. Truly impressed.

September 1, 2014
Unprompted review
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Rated 5 out of 5 stars

Good service, but bracket clearly on limit of capability

Overall very happy with the service I received - although the bracket needed some minor modification to fit my TV despite being listed as compatible. Also, being at the upper end of the weight range for this bracket, I do find that the screen tilts downwards over time no matter how tight I do the securing nuts up.

September 1, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant, easy to use products and fantastic service

I ordered an adjustable TV wall bracket and not only was the price the best I could find online, but it included free next day delivery. I ordered at lunchtime one day, and had the product in my hands the very next morning. I made a mistake with my order and 123 Brackets were very quick to rectify this for me and their customer service was great. The product itself was very easy to fix, looks good, works perfectly and it came with all the fixings needed (which is quite rare these days!). All in all, very happy with both the product and the level of service received and would recommend them wholeheartedly.

August 18, 2014
Unprompted review
Rated 5 out of 5 stars

good price, good delivery

Needed to get a bracket for a 42" tv quickly. 123brackets has a good search engine on the site and the price was right. smooth ordering adn delivery. What was required.

August 9, 2014
Unprompted review
Rated 5 out of 5 stars

Great company for tv brackets

I have ordered a few brackets from 123brackets over the last 3 years. Searching on the type of bracket required is easy, with a good range of brackets to choose from. Prices are very good value in my opinion, and delivery has always been at least as quick as stated. Brackets usually arrive before I expect them.

August 5, 2014
Unprompted review
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Rated 5 out of 5 stars

Great products supported by great knowledgable staff

I have bought quite a few brackets from 123brackets over the past year. I have found their range of products to be excellent, great value yet robust, flexible and strong. I have only ever had one problem which was resolved quickly by excellent service staff who replaced the item quibble free, quickly and efficiently. I would certainly use them again.

August 4, 2014
Unprompted review

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