123refills Reviews 324

The company doesn't honor it's 360 day guarantee on ink cartridges. They sent cartridges that don't have an HP chip in them for my HP printer. After weeks of asking for replacements that work, they just blame a printer update. I purchased replacement cartridges from another company and they work just fine so it's nothing to do with the printer.

I ordered three toner cartridges to qualify for free shipping. All three were bad leaving black smears all over the page. I ordered another from another company and it worked perfectly. I called , left messages and emailed multiple times to get a return authorization number to return the toners, but no response. I felt I needed to let people know that their quality is very poor and they essentially have a no return policy!

Worst company to deal with from their customer service to their products I had to replace my black ink so I order 2 sets of cartridges from 123 refills the 1st one I got the massage saying damage please replace so I install the 2nd one receive the same message no tact the company and her is their response

Hello Salwa,

I apologize for the inconvenience.

I have just got an update from my department that unfortunately we will not be able to help you with any more replacements or refund and if in case you need new cartridges from us then you can only buy OEM HP Brand cartridges.

If I can give them less than 0 rating I would have, please stay away and check their Yelp reviews they are so bad.

I placed an order, but the discount code wasn’t entered properly on my part. I called the company after the order was placed, and they credited my account immediately. It would have been so easy to say “ sorry, too late “. The company and Sam went above and beyond with great customer service!

Speedy Service. Product arrived in excellent shape. Was exactly what I ordered. Dave in Customer Service was genuinely a big help.

Great service from Sam! Knowledgeable and helpful for what I needed and quick turnaround for placing an order! Will use 123Refills again. Thanks Sam!

I placed an order. The order was confirmed and my credit card was charged. A day later, I received an e-mail saying that "We are in receipt of your approved request, your account will be refunded". I have never canceled my order. If you cannot fulfill my order, you should at least tell me the reason instead of simply cancel my order! I highly doubt the credit of this seller. Is this a legit seller?

I ordered sublimation ink and paid for an urgent shipment that was supposed to be at my shop in 8 days. I called, and after 8 days, they lied that they shipped, but the track # showed that they didn't do anything. I asked them to cancel it, but they told me they had already shipped, which wasn't true.

Excellent help and service. I have ordered ink here several times and its good ink, and good costumer service.

Patrick handled the correction of my order like a true sales professional. We communicated first by chat and then we spoke to each other. He is very polite and speaks very clearly and slowly which would be beneficial to older customers that may have hearing difficulty. He confirmed everything we discussed and the changes requested by follow-up emails. He also directed me to the Accounting dept to complete the new order details and the refund on the order I had made a mistake on. 123Refills should be very proud to have such good support staff.

David was very helpful and outstanding service. THANK YOU. Best Regards
Monte Burbridge

Received wrong item. After talking with Steve the issue was solved and I got a right items in two days.

Steve gives me great assistance. He answers my questions quickly and fills my orders with accuracy. He also gives me useful information on how to follow deliveries.

Patrick was helpful in verifying the defective cartridge. I took 1 star off because he didn’t call me back as promised. That’s my only complaint.

I've never had ink recognition problems from my Epson using refills, but 2 of the cartridges sent by 123refills failed despite every effort to resolve. I went on Chat, and Steve was outstanding. He upped the issue to the support team, and they will resolve my problem with new cartridges. Thanks 123!

Reasonable prices and good services make an important reason to use their offers. Place an order and forgot to tick the box before sending for the discount code and free shipping. Sent an email and gave the code and asked if it would be accepted. Receive a reply from David Smith telling me he has issued a credit for the shipping and did apply the discounts. That is good service.

Placing an order this morning I had trouble signing into my account. I chatted with Sam who was most helpful and courteous and patient. Being a little older with some hearing impairment, it's always a bonus when the representative speaks clearly and slow enough for me to understand what is being said. Within a few minutes my order was completed. I was all customer service agents were as thorough and competent as Sam is. It was a wonderful experience

Excellent service and understanding my problem by Patrick. Looking forward for the replacement black cartridge. Ken

Things got messed up on the forms, and Steve patiently sorted the addresses so things would go where they should. Thanks! He was patient, and respectful.

I thought the cartridges I received were incompatible with my printer, but Steve immediately recognized the problem and pointed out that there was a print head included with my cartridges. I printed a test page while Steve was still with me, and it worked great! I was extremely happy that my problem was so easily solved by Steve!