Can’t get support from them. They don’t answer the questions we ask and refuse to allow telephone contact. Does anyone have a phone number for them? After many years will be cancelling our contrac... See more
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Actual software is good. I have been using it for a few years. The problem is if you need information you cant get in touch with anyone. The forums have been down for months and if you ring you cant l... See more
Support has gone from excellent to abysmal, I have called for over an hour on a number of days and no response, It just plays a recorded message twice and then hangs up on you the rudest type of c... See more
Absolutely appalling support. I had trouble submitting my payroll & didn't get paid as a result. Emailed & called support which were completely useless. When I told them I was going to stop using thei... See more
Company details
Information provided by various external sources
Control your payroll quickly and easily with 12Pay’s popular payroll software package. Set up employees and wages, print payslips and more. Free Software!
Contact info
United Kingdom
- www.12pay.co.uk
1.6
Bad
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good software, poor support package.
The software is quite good. However the support package is poor. Paroll is crucial to our business. Some while ago i set up auto enrollment. As many have found, this was a nightmare, mostly caused by the interface between payroll and the pension provider (NEST in our case).
I relied a lot on the 12Pay forums. Now the have been taken down by 12Pay. They say this is due to "maintenance*. I think this is a lie. They have been down for about a year and i suspect this is part of a cost reduction drive.
So the user is totally reliant on their support line. This causes delays whereas as i could get immediate help and perspective from their forums.
12Pay is part of IRIS and i am now very wary of using any of their products.
September 22, 2018
Unprompted review
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Actual software is good
Actual software is good. I have been using it for a few years. The problem is if you need information you cant get in touch with anyone. The forums have been down for months and if you ring you cant leave a message or talk to anyone! It can take a week for anyone to get in touch by email. This makes me feel that they are closing down. I don't feel confident using the company anymore
June 7, 2018
Unprompted review
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