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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers consistently praise the products and their high quality, often noting significant improvements in their health and well-being. Many users have found the supplements effective for various conditions, from joint pain and vision issues to digestive health and immune support, with some even reporting positive feedback from their doctors. However, some people were dissatisfied with the subscription and ordering process, mentioning issues with unwanted recurring orders, unrequested shipments, and difficulties with cancellations and refunds. There were also occasional concerns about product pricing, changes in product size or flavor, and some individuals experienced no results or adverse reactions to certain supplements.

What people talk about most

Product

People report positive experiences with product, often praising the quality and effectiveness of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the commitment to high... See more

Subscription

Users describe ambiguous interactions with subscription services. Many customers appreciate the convenience... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be of high quality and... See more

Order

Reviewers highlight ambiguous aspects of their orders. Some consumers report receiving incorrect items, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had no issues with ordering at all. I can only buy one bottle at a time as I am on a very low income and it's not something I can afford. BUT, I do like the products, LiverMD and MagMD. I have... See more

Company replied

Rated 4 out of 5 stars

I purchased collagen because my hair was getting very thin I had previously used daily hair growth vitamins for over two but I had no results in growing my hair. I have been using the collagen pepti... See more

Company replied

Rated 4 out of 5 stars

I have been using 1MD supplements for many years, I would have tried at least 7 different ones and I have to say they all do the job they are made for! It has cost a lot of money as I live in NZ, how... See more

Company replied

Rated 5 out of 5 stars

I have been taking vision MD for over 1 year since cataract surgery last year. Since I am legally blind in my left eye have taken supplements for my eye health for many years and switch when it seem... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Doctor

Written by the company

1MD Nutrition is a trusted leader in the health and wellness industry, offering scientifically formulated supplements designed to support whole-body health, vitality, and longevity. Our products are meticulously crafted with the highest-quality ingredients, backed by research and designed for optimal absorption. Whether you're looking to support heart health, boost immune function, or improve cognitive performance, 1MD Nutrition offers targeted solutions to help you achieve your wellness goals. We are committed to transparency, sustainability, and customer satisfaction, ensuring that every product meets the highest standards of quality and effectiveness. All our products undergo rigorous third-party testing to guarantee potency, purity, and safety, giving you peace of mind with every purchase. Our team of experts, including physicians, nutritionists, and wellness advocates, is dedicated to empowering you with the knowledge and tools you need to live your healthiest life. From our top-selling VisionMD® for eye health to our LiverMD® for liver support, we offer a wide range of products tailored to meet the unique needs of our customers. Join the millions of 1MD Nutrition customers who trust our products to support their health and wellness journey. With a strong focus on customer care, we prioritize delivering an exceptional experience and are always available to assist with any questions or concerns. At 1MD Nutrition, we believe in making health and wellness accessible, effective, and truly beneficial for every individual. Join us on the journey to better health today! Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.


Contact info

4.2

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Customers should be able to adjust…

Customers should be able to adjust monthly delivery date for subscription orders

February 8, 2024
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi, thanks for your input! Subscribers do have the ability to change their desired delivery frequency and may also pause their subscription for a determined period of time. A customer may also skip a delivery if they'd like! Please reach out if you have more questions!

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Rated 1 out of 5 stars

Product didn’t arrive until I wrote the…

Product didn’t arrive until I wrote the credit card company to do a charge-back. I sent back today, signature required. Beware.

February 2, 2024
Unprompted review
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Reply from 1MD Nutrition

UPDATE: Thank you for providing more information so we can look into this for you. It appears that the package was in transit for 5 days, arriving to a UPS Postal Locker on 1/10/24. If you have any questions about the postal locker, please do get in touch with UPS so they can further assist.

Hello, thank you for making us aware. We have requested more information via TrustPilot so that we can check into this for you. Apologies for the inconvenience on your end.

Rated 5 out of 5 stars

Separating product quality from website platform use

I have been ordering from 1MD for several years now on a six months basis and was just ordering product today. The products have worked very well for me - Biome and Liver. I notice many complaints about ordering from the website which is a technical issue and not a product quality problem. I've worked in web development and programming so I am very aware of all the backend concerns, The website could use a more user friendly platform especially for we older adults who are more likely to use these products. My suggestion is to take your time when you are on the site and know where all buttons and options are for navigating through the site. Just offering my experience. Hope this was helpful

January 30, 2024
Unprompted review
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Reply from 1MD Nutrition

Hi Judy, thank you so much for sharing your experience. We appreciate your loyalty as a customer as well as the feedback you've shared. We will ensure this is forwarded to the appropriate individuals.

Rated 1 out of 5 stars

Beware of unscrupulous business practices

I have tried multiple times to cancel my subscriptions that I did not knowingly subscribe to. I was told I had two subscriptions under different emails and both would be cancelled and I would receive a verification email. However, I never received verification and received more supplements yesterday. Again I notified them and was told they would cancel my subscription and I would receive verification, which I still have not received. I was also told I would receive return shipping labels.

I filed a complaint on the BBB and will keep positing on any social media my frustration and experience.

When I created an account on their website to purchase probiotics somehow i also subscribed to apple cider vinegar gummies which I had no interest in whatsoever!
How did this happen? I had no idea. This company also goes under multiple different names and websites. Consumers BEWARE and stay away!

1/17/24 update: The company posted this response however I received another package yesterday, 1/17 (a total of 3 packages in one week)! This response is inappropriate and again, not truthful.

1/19/24 - another update: This company's response below is untruthful. I do not have 3 emails to create 3 accounts. I do have 2 emails, and that is entirely possible. I have completed my complaint with the BBB and have been reaching out to organizations to expose their deceitfulness and discovered this company places orders with customers info. I am working with my bank now and contacted the attorney general for assistance. I am sure they are going to respond to this post with some more blah, blah, blah - but it is not truthful nor do they follow through. I am not going to react to their responses anymore, I am just a consumer trying to prevent my frustration from happening to anyone else and bring transparency to their business practices. Thanks all!

January 13, 2024
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

UPDATE: After referencing your orders in our system, we were able to find three different orders associated with three different email addresses. Each order was placed utilizing a different email, phone number, and IP address. If there were additional orders placed utilizing different email addresses, please do let us know so we can check on those as well. We can confirm all subscriptions associated with these three accounts have been cancelled as you had requested. Rest assured that any product you have received can be returned within a 90-day window and are backed by our money back guarantee.

ORIGINAL RESPONSE:

Hi Julia, thank you for making us aware of this. We have sent a request through TrustPilot so that we can look into this for you. We can confirm whether your subscription has been cancelled.

Please know that it is never our intention to deceive our customers. We do offer a 90-day money back guarantee and encourage you to take advantage of it if you have received products that you did not intend to order. Please let us know if you have any other questions. We hope to earn your trust back in the future.

Rated 3 out of 5 stars

Product not for me

Good afternoon, this product may work for some people but not for me, it is not different than any other that I try, wil not reorder again

September 1, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Julio, we appreciate your honest review. For some of our products, customers report the optimal benefits they were seeking to begin surfacing after 8 to 12 weeks of using the product. We respect your decision to discontinue, but should you ever choose to try again, we hope to earn your trust for a future experience.

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Rated 5 out of 5 stars

VisionMD

I was diagnosed with macular degeneration. I have been using this now for 4 months and have noticed a difference in clarity and less tiredness. After taking 1 capsule/day for approximately 2 months my eyes became very comfortable.
I would not be without it. My yearly exam is due in June.

January 11, 2024
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Marietta, thank you so much for sharing your story and perspective! We're so glad to hear that VisionMD has been a beneficial part of your daily wellness protocol. Thank you for your review and for being a customer!

Rated 1 out of 5 stars

I've reported them to the district attorney!

Yesterday, I received a bottle of "BreatheMD," which I never ordered, from 1MD Nutrition, whch I'd never heard of. My credit card company declined multiple charges (four or five---I don't remember exactly) of $40.94 to 1MD Nutrition over a one-week period.

Basically the same experience was reported in a complaint filed with the Better Business Bureau on Dec. 1, 2023. The company's response then said "this was a fraudulent order that was placed using the customers information." Really? Why would independent fraudsters be targeting the same company so often? And why would they be sending 1MD products _to the actual cardholders_??

From my own experience, and the reports here and on the BBB website, it is clear that these people are crooks. They're apparently located in Sherman Oaks, CA, so I have reported them to the Los Angeles County district attorney. DO NOT DO BUSINESS WITH THEM!

Update after reading 1MD's reply:
My credit card company declined all of the attempted charges itself, so I don't need any refund, and will simply be throwing away the product. BTW, the company's rating with the Better Business Bureau has gone from NR (not rated) to F. Nuff said!

January 1, 2024
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Perry, thank you for reaching out. We understand that you are reporting this purchase as likely fraudulent. We take these reports seriously and investigate internally. Please know that we do offer a 90-day money back guarantee on all purchases. Simply initiate a return and we will ensure that you are refunded for this purchase.

Rated 5 out of 5 stars

I have been using the Glucose MD for…

I have been using the Glucose MD for six months. Prior to using this and only dieting I couldn’t get my sugar levels below 130. After starting the Glucose MD my sugars are normally between 97 and 112. I am still staying within a strict diet. But I give this supplement a 10 for changing from a diabetic diagnosis to a pre-diabetic. My endroconologist was amazed! He told me to continue doing what I have been doing, which was taking Glucose MD!

January 3, 2024
Unprompted review
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Reply from 1MD Nutrition

Thanks for sharing your story! We appreciate your review and you for being a loyal customer! We're so happy to have the opportunity to serve you.

Rated 1 out of 5 stars

How do I cancel my subscription?

How do I cancel my subscription?
The check out experience did not give me time to review the process, and suddenly I was subscribed for 3 months. An email notification the next day informed me that the product had been shipped. I cannot afford this product and wish to cancel my subscription. The package with the "first installment" arrived today.

December 20, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Ann, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases. Rest assured that we do offer an ironclad 90-day money back guarantee to our customers. If you haven't yet, please reach out to our team at support@1md.org so that we can help.

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Rated 1 out of 5 stars

Not a good company to deal with.

I ordered the cholesterol tabs once. Did not want a continuing refill. This company keeps sending me unwanted product. Canceled once and they continue to ship and bill me. They have you on hold for such a long time. I hung up after 25 minutes. I really don’t think they ever answer. If billed again I will take legal action.

November 28, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

UPDATE: Isabel, thank you for providing additional information. We had the opportunity to look into this for you and can confirm your subscription is now cancelled. We sincerely apologize for the inconvenience.

ORIGINAL: Hi Isabel, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. We have sent you a request for more information so that we can look into this immediately and resolve for you.

Rated 1 out of 5 stars

Where did it say aut-ship

I didn't know I was signed up for an automatic renewal. All the auto-ships I have send a reminder well in advance of the ship date. This is not the case with 1MD. I tried to cancel the subscription and stop the shipment, but it shipped anyway. After spending 20 minutes on hold, I did reach a rep who was very pleasant. I am now waiting for an email with my detailed instructions on how to return the product.I was informed it may take up to 21 days for a refund. Also, I saw no improvement by taking this product. Stay tuned....I'll be marking my calendar to make sure I get a "timely" (ha ha) refund.

November 25, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Rosemary, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. Our team is happy to assist, so please do reach out if you need further assistance!

Rated 5 out of 5 stars

Superior health from #1 rated LiverMD

I have been a client for only four months, but I thought I'd share my admiration of your LiverMD product. I was seeking and then found your supplement containing NAC and A-L-A, and it was also rated #1 of all the liver supplements on the market!! No epiphany or miracle happened, but I did acquire the knowledge that I was using a superior product for my body in general, and for my liver specifically, it being the largest internal organ of the body. Thanks!! --Jim Irvine (74 and retired)

November 19, 2023
Unprompted review
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Reply from 1MD Nutrition

Hi Jim! Thanks so much for sharing your story. It's our honor to serve you.

Rated 3 out of 5 stars

I’ve been trying different products for…

I’ve been trying different products for the past few years. Some products seem to help, others I’m not too sure about. Cost is still too high for a fixed income, retired individual. Sometimes I think there is overlap between products, and I’m taking more than I need to solve an issue. Maybe group your products according to issues so we don’t spend more money than needed. Please simplify the narrative as it’s too much info. My suggestions are to reduce cost through packaging, and a larger quantity per bottle. Also, would prefer to take something just once a day versus 2 or 3 a day, if possible to condense/compact ingredients into one pill.

November 17, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Carolyn, thanks so much for sharing your thoughts. We appreciate your feedback and will take it into consideration. If you aren't yet, consider taking advantage of our subscribe and save options for the best possible price!

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Rated 5 out of 5 stars

CholestMD

I have been using CholestMD for about 6 months and the last lab test showed my cholesterol had decreased by 20 points. I believe it has also helped me lose weight.

November 10, 2023
Unprompted review
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Reply from 1MD Nutrition

Thanks for your review, Brenda. We're happy to hear that CholestMD has been a beneficial part of your healthy lifestyle.

Rated 5 out of 5 stars

Issues Eliminated!

I have been using BiomeMD and CardioFit for a year. Having had bowel and intestinal issues for most of my life, this combination has completely eliminated both. Not only do their products work, their customer service is impeccable.

November 10, 2022
Unprompted review
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Reply from 1MD Nutrition

Hi Diane, thanks so much for sharing your thoughts. Your review means a lot to us! We're so happy to hear our products have had a role to play in your healthy lifestyle.

Rated 5 out of 5 stars

On 6 months renewal program for Krill

On 6 months renewal program for Krill. Like correspondence to remind me of order coming

November 10, 2023
Unprompted review
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Reply from 1MD Nutrition

Thanks so much for your feedback, Sheryl! We're honored to have the opportunity to serve you.

Rated 5 out of 5 stars

KRILL

I started taking krill capsules and my cholesterol came down 40 points. I can't honestly attribute the drop solely to the krill, but it seems pretty likely that krill is what made the difference.

November 4, 2022
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi! Thanks so much for sharing. Congratulations on the good report. We're happy to hear KrillMD is a part of your healthy lifestyle.

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Rated 5 out of 5 stars

I have tried many joint supplements…

I have tried many joint supplements with little relief over the years. (Please note I always give supplements 90 days before I stop if not working.)
1MD MOVE worked prior to 30 days for me. I am so thrilled! Thank you for this wonderful product!

November 3, 2023
Unprompted review
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Reply from 1MD Nutrition

Hi Cynthia, it's so great to hear that MoveMD has been beneficial for promoting healthy, comfortable joints. We appreciate you sharing your story!

Rated 1 out of 5 stars

Have not received the product

I still have not received your product

November 3, 2023
Unprompted review
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Reply from 1MD Nutrition

Hi William, thank you for making us aware. We've sent you a request for additional information here so that we can look into and resolve this for you.

Rated 4 out of 5 stars

I have been taking the product for over…

I have been taking the product for over a year now. I initially purchased the 1MD to replace the beet product (for the nitric oxide) I was taking. This product has beets and much more to benefit the body. I wanted to wean myself off my blood pressure meds. I now only take 2 pills a week. My blood pressure is now manageable. Goal: no meds

November 2, 2023
Unprompted review

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