Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... See more
Have been using 1st Direct Pools since setting up a small swim school recently and with every plant modification we make they are our first port of call for parts. Delivery is always prompt and parts... See more
Company replied
Have dealt with 1st Direct Pools for a couple of years now and always had great service. If a part isn’t obvious on the website, a quick phone call and one of the great sales team will find it. If... See more
Company details
Written by the company
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Contact info
Ambassador Business Park, SP8 5SE, West Stour, United Kingdom
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
Kind Regards,
Customer Servic e
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Straight forward and simple
Straight forward and simple, package delivered within 2 days of order
can't fault, Jacuzzi up and running now :-)
February 15, 2021
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
Excellent service but still waiting for…
Excellent service but still waiting for receipt
February 15, 2021
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
I will arrange for your receipt to be emailed to you today.
Kind Regards,
Customer Service
Reply from 1st Direct Pools
Thank you so much for your feedback. It's always great to hear we are providing the service expected.
Many thanks again,
Customer Service
Reply from 1st Direct Pools
Thank you very much for leaving great feedback on your recent experience with us at 1st Direct Pools
Thank you again, Customer Service
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Reply from 1st Direct Pools
Thank you for taking the time to leave your feedback. It really is such a help to hear how we have been doing.
Thank you again, Corinna
Excellent and quick service
February 8, 2021
Reply from 1st Direct Pools
Thank you very much for your positive feedback.
It's great to hear you had a good experience with your purchase.
Many thanks, Corinna
Reply from 1st Direct Pools
Thank you for leaving feedback on your recent experience with us at 1st Direct Pools. It's very much appreciated.
Kind Regards, Corinna
Reply from 1st Direct Pools
Thank you very much for taking the time to leave feedback on your recent experience with 1st Direct Pools.
Many thanks, Corinna
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Reply from 1st Direct Pools
Thank you so much for taking the time to leave a review.
Kind Regards, Corinna
A very fast and efficient service
February 6, 2021
Reply from 1st Direct Pools
Good morning,
Thank you for taking the time to leave feedback. Very happy to hear you received fast and efficient service from us at 1st Direct Pools.
Kind Regards,
Customer Service
Very good customer service
Very good customer service - sorted out missing parts from supplier very quickly and kept us informed by phone and email.
February 5, 2021
Reply from 1st Direct Pools
Thank you for taking the time to leave your feedback on your recent service received from us at 1st Direct Pools.
It's great to hear your delivery issue was resolved efficiently.
Thank you again.
Customer Service
1st Direct were very good
1st Direct were very good. Information from courier was poor and misleading at times, but parcel arrived safely.
February 4, 2021
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent experience with 1st Direct Pools.
Please accept my apologies that the delivery took 48 hours rather than the 24 hours from ordering that we aim for. I am pleased to see your parcel arrived safely.
Thank you again.
Customer Services
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1st direct pools are simply the best!
1st direct pools are simply the best! Great products, technical advice and customer service. I often get their advice before purchasing anything and they are always there to help.
Recently I had a slight issue and they went above and beyond to help resolve it.
I will only use these guys!
February 2, 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent experience with 1st Direct Pools.
It's great to hear you are pleased with our products, advice and also the customer service received.
Thank you again, Corinna
1st Class Service
Have used 1st Direct for years and years, best prices and advice on tap whenever required. Would highly recommend!!
January 30, 2021
Reply from 1st Direct Pools
Thank you very much for taking the time to leave a review on your recent experience with us. It's great to hear we can be of assistance as well as offering competitive prices.
Many thanks,
Customer Service
amazing service received new pump 20…
amazing service received new pump 20 hours after ordering can't beat that
January 29, 2021
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent experience with purchasing from 1st Direct Pools. Great to see your delivery was so efficient.
Many thanks,
Customer Services.
excellent service
January 29, 2021
Reply from 1st Direct Pools
Thank you for taking the time to leave a review. It's great to hear you are happy with the service we have provided.
Thanks again,
Customer Service
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Reply from 1st Direct Pools
Thank you for taking the time to leave a review. It's great to hear you are happy with the service we provide.
Many thanks,
Customer Service
Im a regular buyer
Im a regular buyer of the StaRite Pool Pumps
and this is my go-to supplier.
good service quality parts and quick delivery
Oh' and the price is right too!
Thanks again
January 18, 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review.
It is wonderful to hear you are happy with the service and products we provide.
Thank you again.
Customer Services
Brilliant company, 1st Direct pools
I ordered this for my friend Kathleen, she instructed me to write this review on her behalf as followed:
I am absolutely amazed with the very quick delivery and the product (Sauna) I received. In my experience, this is a very good exceptional company. Customer service second to none. Big thank you for your service and the quality of the sauna at the very good price I paid (cheap).
Thumbs up
January 15, 2021
Unprompted review
Reply from 1st Direct Pools
Thank you so much for taking the time to leave feedback on your recent purchase.
It is great to hear that you are pleased with both the service received from us and the product purchased.
Thank you again, Corinna
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