1st Glass UK Reviews 

3,098
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who ensure clean and tidy work areas during installations. Consumers also appreciate the top-quality products, noting that doors and windows feel sturdy and look wonderful. People often note the smooth communication throughout the entire process, making everything straightforward and easy. Some reviewers were not happy with receiving incorrect items, persistent delays, and dealing with damaged stock. A few people mentioned facing frustrating communication issues and missing appointments when trying to resolve problems. Others also noted encountering difficulties with post-installation follow-ups and unfulfilled promises regarding repairs.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently helpful, polite, and... See more

Service

Reviewers mention positive feedback about service, noting professional and straightforward experiences from... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the doors, windows, and... See more

Customer service

People report positive experiences with customer service, noting great communication throughout the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace... See more

Company replied

Rated 5 out of 5 stars

Gary and Reece installed conservatory glass and front door with side panel. The quality of products are amazing and no middle man,which means a more reasonable price than the big companies. We ha... See more

Company replied

Rated 5 out of 5 stars

Had a new front door fitted. I received a few quotes from different places and these were the best price I got quoted. Had plenty of confirmation of appointments and communication was good. Gary and R... See more

Company replied

Rated 5 out of 5 stars

Just had some windows and a front door fitted, having used 2st GlassUK before we knew what to expect, would definitely use again and recommend. And a special mention to Steve who installed, great blok... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Manufacturer
  3. Door Supplier
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Opening Offer £225 off per window £325 off per door (includes composite)


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,098)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly and informative service…

Great friendly and informative service from Lee. Fantastic experience and professional service from Lee and all of the team at 1st Class doors and windows. They also do other services (ie.canopys).
1st Class by name means real 1st class service 👏. 30th June 2026.

June 30, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Alison, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Nice no nonsense company finished…

Nice no nonsense company finished products look fantastic

June 30, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Hazel, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Lee who fitted the door was top notch showed me the workings and cleaned up as he went along. Top class company. I know where I'll be going if I need anything in the future. 5☆☆☆☆☆

June 22, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Charlie, we always aim to please.
Lee is a real credit to the company he always goes the extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Chris and Anthony fitted my new front…

Chris and Anthony fitted my new front door. They were hard working efficient and cleaned up after themselves. Delighted with my new door.

June 29, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Nina, we always aim to please.
Chris and Anthony would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Porch respray

I have had all of my windows, doors and French doors fitted by First Glass UK. More recently I have had my porch sprayed to match the windows and doors in Chartwell Green.
Tom did an excellent job, no mess, and very polite.
I would highly recommend First Glass UK as the staff are friendly and polite and the work is carried out to high standard whilst good value for your money.

June 18, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience has been perfect for you, we always aim to please.
Tom would like to thank you for your recognition of his workmanship and also for your hospitality throughout out the job.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Great service and quality product

From the first contact we had a good experience. Mo the salesman was very friendly and polite. No sales pressure he just asked what we required and gave us a quote. We agreed the price which we thought was reasonable .
We then got a follow up call to arrange the surveyor visit.
The installation date was agreed. On the day the fitters Anthony and Chris arrived on time. They were nice,polite and friendly. They respected our property and did a great job. This was on one of the hottest days of the year. They finished and did a good job of clearing up leaving minimal cleaning to do.
Would definately recommend this company.

June 26, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you helen, we always aim to please.
Anthony and Chris would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation adding "it was a real pleasure".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write su your kind honest review its very much appreciated and we look forward to keeping our high standards on your next install.

Rated 5 out of 5 stars

From beginning to end we were kept…

From beginning to end we were kept informed of what was happening step by step. Lee and the surveyor were extremely friendly so were the fitters Adil & Junaid. I have employed them again to sort my windows so hopefully the next process will be as good 😊 Thanks to all of you @1st Glass

June 18, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Anne, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

I could not recommend 1st glass more…

I could not recommend 1st glass more highly! From initial sales meeting, through to completion they did everything they said they would! I was called when they said they’d call, they arrived when they said they were going to arrive. Really top quality product, custom design of stained glass work completed too - nothing was too much trouble! The fitting team, Rob & Dave were incredible, and I certainly don’t envy them working on the hottest week of the year! Thank you again to the whole team, would not hesitate to use you again. In fact, you’ll be the first people I call.

June 27, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sarah, we always aim to please.
Rob and Dave would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Would highly recommend this company…

Would highly recommend this company Thank you Ivan & Shaun for my insulation of my back door they did a great job and was very polite
Love my new door

June 26, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Pauline, we always aim to please.
Ivan and Shaun would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

1st Glass 1st Class

From start to finish what a great experience. We had continuous updates throughout the whole process, plus aftercare. Every member of staff we had dealings with were polite professional informed and friendly. Would particularly like to mention Lynn who was our first port of call she came to the house and was very Informative in helping us choose our new doors, Lee the fitter who did a fantastic job and cleaned up after himself and also Lee in the sales office who has been very helpful.
We would recommend 1st Glass for outstanding work and customer service. Looking forward to getting our windows done will write a new review following that.
1st Glass 1st Class

June 23, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you deborah, we always aim to please.
Lee is a real credit to then company, he always goes the extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation adding "it was a real pleasure".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 1 out of 5 stars

After months and multiple doors been…

After months and multiple doors been sent out to be fitted .Im still no where near getting a door that hasn’t got imperfections on it ie wrong colour,dents in door ,chips in door ,not colour matched properly with window frames being different colour to the door.They have turned round to me and said I am being picky

It’s not picky it’s wanting a front door that looks new not a second hand one . I was assured the one sent out today to be fitted would be 100% inspected before leaving the shop . It got to me with a bent in it and jagged edges again and wrong colour
Now they are telling me my first door that was fitted is the wrong colour, its not the colour I ordered . We have now had 3 different green colours sent out to us .All came with dents in them .Stressed and frustrated is not the word for how I feel .This company I would never ever recommend to anybody and the door I ordered wasn’t cheap.

June 25, 2026
Unprompted review
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Reply from 1st Glass UK

Thank you for your review Consumer.

Rated 5 out of 5 stars

The installer Lee came

The installer Lee came, he was very polite and professional,he introduced himself, he made the job look so easy he cleaned up after himself, and payed attention to detail, I was absolutely satisfied with job.. Well done.. I have other things need doing and as soon as im ready im sure I will be calling...money well spent...

June 24, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sophia, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review and we look forward to keeping our high standards on your next install.

Rated 5 out of 5 stars

I can't thank Gaz and Reece enough for…

I can't thank Gaz and Reece enough for the great job they did putting the new door up. They even left the place spotless and not many people do that. They are well trusted and caring. I would get them to put another door up for me. They do deserve a bonus.

June 24, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Tina, we always aim to please.
Gaz and Reece are a real credit to the company they always keep our no mess no stress policy for our customers. They would both like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write su your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Stuart and Dan where on time and…

Stuart and Dan where on time and completed the installation of my back door with competence and professionalism two great guys to deal with will use 1st glass UK again

June 23, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1s Glass Uk experience was perfect for you David, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Stuart and Dan did a fabulous job of…

Stuart and Dan did a fabulous job of fitting my new front door.. I am more than happy! After the job everything was left clean and tidy...Would deff recommend 1st Glass...Thank you!

June 9, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sharon, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Adil and junaid who installed my new…

Adil and junaid who installed my new front door did and excellent job considering the old door and fitting was very poor quality .I am really happy with it and how much the standard of work is
Thank you adil and junaid

June 23, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Joanne, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Gary and Reece were fantastic fitters

Gary and Reece were fantastic fitters, very friendly, clean and even provided the music, windows and doors fitted great and working well with little fuss to the process, would recommend 1st glass and fitters to anyone.

June 18, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Steven, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish.
Nothing pushy. Competitive price and rates.
Installer Reece was top lad. Professional and courteous.
Excellent all round.
Cheers

June 9, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Mark, we always aim to please.
Reece would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

1st glaaa did a brilliant job in…

1st glaaa did a brilliant job in fitting our new doors and window. Very efficient and kept things clean and tidy. Excellent quallity doors and windows. Would highly recommend.
Thankyou.

June 15, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Paul, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind review its very much appreciated.

Rated 5 out of 5 stars

Good company to deal with.

Good company to deal with.
Chris & Anthony the fitters did a great job and left clean and tidy.
Neighbours comment how nice the new front door looks.

June 19, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Carl, we always aim to please.
Chris and Anthony would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your great honest review its very much appreciated.

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