Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace... See more
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Opening Offer £225 off per window £325 off per door (includes composite)
5 - 7 Well Lane, WF17 5HQ, Batley, United Kingdom
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Great friendly and informative service from Lee. Fantastic experience and professional service from Lee and all of the team at 1st Class doors and windows. They also do other services (ie.canopys).
1st Class by name means real 1st class service 👏. 30th June 2026.

Reply from 1st Glass UK
Nice no nonsense company finished products look fantastic

Reply from 1st Glass UK
The service was excellent. Lee who fitted the door was top notch showed me the workings and cleaned up as he went along. Top class company. I know where I'll be going if I need anything in the future. 5☆☆☆☆☆

Reply from 1st Glass UK
Chris and Anthony fitted my new front door. They were hard working efficient and cleaned up after themselves. Delighted with my new door.

Reply from 1st Glass UK
I have had all of my windows, doors and French doors fitted by First Glass UK. More recently I have had my porch sprayed to match the windows and doors in Chartwell Green.
Tom did an excellent job, no mess, and very polite.
I would highly recommend First Glass UK as the staff are friendly and polite and the work is carried out to high standard whilst good value for your money.

Reply from 1st Glass UK
From the first contact we had a good experience. Mo the salesman was very friendly and polite. No sales pressure he just asked what we required and gave us a quote. We agreed the price which we thought was reasonable .
We then got a follow up call to arrange the surveyor visit.
The installation date was agreed. On the day the fitters Anthony and Chris arrived on time. They were nice,polite and friendly. They respected our property and did a great job. This was on one of the hottest days of the year. They finished and did a good job of clearing up leaving minimal cleaning to do.
Would definately recommend this company.

Reply from 1st Glass UK
From beginning to end we were kept informed of what was happening step by step. Lee and the surveyor were extremely friendly so were the fitters Adil & Junaid. I have employed them again to sort my windows so hopefully the next process will be as good 😊 Thanks to all of you @1st Glass

Reply from 1st Glass UK
I could not recommend 1st glass more highly! From initial sales meeting, through to completion they did everything they said they would! I was called when they said they’d call, they arrived when they said they were going to arrive. Really top quality product, custom design of stained glass work completed too - nothing was too much trouble! The fitting team, Rob & Dave were incredible, and I certainly don’t envy them working on the hottest week of the year! Thank you again to the whole team, would not hesitate to use you again. In fact, you’ll be the first people I call.

Reply from 1st Glass UK
Would highly recommend this company Thank you Ivan & Shaun for my insulation of my back door they did a great job and was very polite
Love my new door

Reply from 1st Glass UK
From start to finish what a great experience. We had continuous updates throughout the whole process, plus aftercare. Every member of staff we had dealings with were polite professional informed and friendly. Would particularly like to mention Lynn who was our first port of call she came to the house and was very Informative in helping us choose our new doors, Lee the fitter who did a fantastic job and cleaned up after himself and also Lee in the sales office who has been very helpful.
We would recommend 1st Glass for outstanding work and customer service. Looking forward to getting our windows done will write a new review following that.
1st Glass 1st Class

Reply from 1st Glass UK
After months and multiple doors been sent out to be fitted .Im still no where near getting a door that hasn’t got imperfections on it ie wrong colour,dents in door ,chips in door ,not colour matched properly with window frames being different colour to the door.They have turned round to me and said I am being picky
It’s not picky it’s wanting a front door that looks new not a second hand one . I was assured the one sent out today to be fitted would be 100% inspected before leaving the shop . It got to me with a bent in it and jagged edges again and wrong colour
Now they are telling me my first door that was fitted is the wrong colour, its not the colour I ordered . We have now had 3 different green colours sent out to us .All came with dents in them .Stressed and frustrated is not the word for how I feel .This company I would never ever recommend to anybody and the door I ordered wasn’t cheap.

Reply from 1st Glass UK
The installer Lee came, he was very polite and professional,he introduced himself, he made the job look so easy he cleaned up after himself, and payed attention to detail, I was absolutely satisfied with job.. Well done.. I have other things need doing and as soon as im ready im sure I will be calling...money well spent...

Reply from 1st Glass UK
I can't thank Gaz and Reece enough for the great job they did putting the new door up. They even left the place spotless and not many people do that. They are well trusted and caring. I would get them to put another door up for me. They do deserve a bonus.

Reply from 1st Glass UK
Stuart and Dan where on time and completed the installation of my back door with competence and professionalism two great guys to deal with will use 1st glass UK again

Reply from 1st Glass UK
Stuart and Dan did a fabulous job of fitting my new front door.. I am more than happy! After the job everything was left clean and tidy...Would deff recommend 1st Glass...Thank you!

Reply from 1st Glass UK
Adil and junaid who installed my new front door did and excellent job considering the old door and fitting was very poor quality .I am really happy with it and how much the standard of work is
Thank you adil and junaid

Reply from 1st Glass UK
Gary and Reece were fantastic fitters, very friendly, clean and even provided the music, windows and doors fitted great and working well with little fuss to the process, would recommend 1st glass and fitters to anyone.

Reply from 1st Glass UK
Very good service from start to finish.
Nothing pushy. Competitive price and rates.
Installer Reece was top lad. Professional and courteous.
Excellent all round.
Cheers

Reply from 1st Glass UK
1st glaaa did a brilliant job in fitting our new doors and window. Very efficient and kept things clean and tidy. Excellent quallity doors and windows. Would highly recommend.
Thankyou.

Reply from 1st Glass UK
Good company to deal with.
Chris & Anthony the fitters did a great job and left clean and tidy.
Neighbours comment how nice the new front door looks.

Reply from 1st Glass UK
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