23andMe has been one of the pioneering companies in the field. The things that they do may be different than ancestry, MyHeritage and other sites, but 23andMe does many things better than other sit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nothing in life is perfect. However, my experience with 23 and me has been very positive. The ancestry part is very interesting. The update added groups that I knew I had connections with because I ha... See more
It’s very interesting to see all the conclusions and medical information. I would like to report some things that I don’t have the option to report to you. It might change your information given to ot... See more
There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regard... See more
Company details
Written by the company
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
Contact info
United States
- www.23andme.com
3.6
Average
8K reviews
Replied to 58% of negative reviews
Typically replies within 24 hours
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Highly recommend
This is a very legit company. Everyday they are developing new technologies. I have found out more about my family and my health. I am not even finished putting my information in yet. I highly recommend.
September 11, 2025
I don’t care for this .
I don’t care for this .. it’s all about upselling and I got nothing useful from doing this kit!
August 15, 2025
I did not order this
I did not order this, please credit my account. I have reported this transaction to Wells Fargo that this was a fraud! Thank you.
October 29, 2025
Reply from 23andMe
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
Found my daddy ....
October 25, 2025
I believe that if you already have my…dna.
I believe that if you already have my DNA, then want more money for tests, it is a bit overkill. Just digging deeper into the person's wallet. So sad.
October 25, 2025
Quick and speedy service.
October 25, 2025
I haven't purchased anything recently
I haven't purchased anything recently, if something was bought id like to know what it is.
October 29, 2025
Reply from 23andMe
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
I love 23 n Me
I love 23 n Me. They are consistently updating my family tree with new data.
October 28, 2025
From what I have seen so far since I…
From what I have seen so far since I joined; so many things are exactly what I have already. I didn't believe all of this could come from a salvia test. Wow. I showed my doctor the one list of what I could get and he was shocked too.
October 29, 2025
I love the fact that you only use DNA
I love the fact that you only use DNA, and not hints from other peoples trees.
October 29, 2025
I have not recently purchased anything…
I have not recently purchased anything from 23 and Me... please review your records!! fyi
October 29, 2025
You have very good information about my…
You have very good information about my ancestry percentages and also the health information.
October 29, 2025
Sellouts are untrustworthy
You can just never gain my trust back after you sold out.
October 29, 2025
Great information and insights
Very Comprehensive and useful information for both Ancestry and Health.
October 31, 2024
Pathetic and Corrupted company
Pathetic, not even accurate. They screw the info, don't even have any business integrity. Selling our genetic info. Executives leaving over company being corrupt. They even had a Senate hearing and admitted we are being sold out. Google it! This is a pathetic and corrupted company. I wish my information could be deleted but they already sold it Soo many times it isn't funny!
October 30, 2025
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