23andMe has been one of the pioneering companies in the field. The things that they do may be different than ancestry, MyHeritage and other sites, but 23andMe does many things better than other sit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nothing in life is perfect. However, my experience with 23 and me has been very positive. The ancestry part is very interesting. The update added groups that I knew I had connections with because I ha... See more
It’s very interesting to see all the conclusions and medical information. I would like to report some things that I don’t have the option to report to you. It might change your information given to ot... See more
There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regard... See more
Company details
Written by the company
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
Contact info
United States
- www.23andme.com
3.6
Average
8K reviews
Replied to 58% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Too much pushing for upgrading the…
Too much pushing for upgrading the services. Almost suffocating. Too too much
October 29, 2025
very effective
October 29, 2025
Terrible customer service
Terrible customer service, in fact no customer service would be far superior.
October 29, 2025
Reply from 23andMe
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
8+ years & VERY happy!!
I have been with 23andme for at least 8+ years and I love it! I have learned a lot about my genealogy relationships but also quite a bit about my medical. I'm so glad 23andme is continuing!!
October 29, 2025
Download of DNA raw data
The process seems pretty straightforward. Out of curiosity, it might be good to explain why it takes 2-7 days to prepare and compile a raw data file.
November 5, 2025
Very through
October 29, 2025
Absolutely wonderful
Absolutely wonderful. Enjoyed the experience and enjoyed the service that continues with what is paid to. Absolutely wonderful to know everything that you are
October 29, 2025
Always room for improvement but
Always room for improvement but, still looking really good.
October 29, 2025
I like the service
I like the service. The only problem I have with it is that it is exceedingly difficult trying to add family members to the family tree. There are no instructions for this and it is very difficult to use.
October 29, 2025
My access was terminated by 23 and me
I enjoyed my experience with 23 and me until it required a password I did not know. After that I could no longer access the website, and my connection to it ended.
October 29, 2025
Reply from 23andMe
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
Learning
I’ve enjoyed the learning process of past ancestors and health. Seeing the Viking ancestors was pretty cool too.
October 29, 2025
The only thing I did not like was in…
The only thing I did not like was in order for you to connect with family they have to be signed up for 23 and me as well other than that but looking for my half siblings and they aren’t on here.
October 29, 2025
Keep upthe good work
October 29, 2025
My beginnings
Knowing that I have some sence of my heritage. Helped me to know where it all began.
October 29, 2025
Your function has not been coincident with my genealogical needs…
Your function has not been coincident with my needs for a long time. I still use your matching feature but it is not close to your major competitor (Ancestry). I am a genealogist and find Ancestry’s tools much better.
November 5, 2025
Very happy I completed 23&me !!
I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected
So many ancestry DNA matches alive and located thru archaeological research
Records were not kept during many early times but DNA speaks volumes
I am truly amazed and look forward to much more that is uncovered in the future
October 29, 2025
Good experience
Getting to know my family lineage and medical gene makeup is great and something to pass on to my kids.
October 29, 2025
I think this is very thorough and…
I think this is very thorough and detailed. The site is easy to navigate.
October 29, 2025
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