After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
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I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... See more
Company replied
I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... See more
Company replied
Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... See more
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Company details
Information provided by various external sources
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Contact info
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, United Kingdom
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
2.5
Poor
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awful
Absolutely awful. Ordered a Disney figurine, order never shipped, paid for and no replies to my emails from the company for information. No idea how to get my money back now. Do not buy deals are too good to be true
July 16, 2024
Unprompted review
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Delayed response
Orders were both cancelled due to glitch in prices. And still to receive a refund been 2 weeks. Customer service is non existent, no reply as of yet, no refund, nothing.
Just received this email: 16th July.
Hi.
Thanks for the email.
I'm so sorry for the delay in response, were extremely busy at the moment and are working as fast as we can to get back to everyone ASAP.
I'm sorry you haven't received a full refund for your cancelled order.
We faced a temporary issue with the payment provider due to the unusually high amount of cancellations which is why there was a delay in actioning this for you.
I can confirm that your full refund has now been issued and you should have already received a refund email notification.
You can expect the funds back into your original payment method within the next 2-5 working days.
Once again please accept our sincerest apologies for the situation.
If we can assist with anything else please let us know.
Kind regards
Natasha
Customer Service Supervisor.
I have now got my refund. And can say I well order again. Thank you.
July 15, 2024
Unprompted review
Do not trust this site!
Do not trust this site. I wish I had read the reviews before wasting my time as I see their "pricing errors" are a regular issue. Thought I was getting 2 controllers fairly cheap and the next day order got cancelled because they have made a pricing error. I would expect a company to still proceed with order regardless but given how frequently this happens it seems they use the cheaper prices to bring traffic to their site and then cancel those parts of the order.
July 1, 2024
Unprompted review
Quick and at a great price.
I was a little dubious about this company as their price was far cheaper than everyone else. The game arrived quickly and well packaged. Would definitely recommend.
June 18, 2024
Unprompted review
Scam company - avoid!!
Scam company. Placed order but didn’t fulfil the order. Refund took a long time but didn’t refund postage. Even though it was their error.
July 1, 2024
Unprompted review
Reply from 365games.co.uk
Hi Vikki,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
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Refund still not arrived
Cancelled my order due to a ‘system error’ and have stated they’d refund me. This is fine but they said this 7 days ago, and I’ve yet to see any money arrive in my account. This has happened across the board to a lot of people recently (I’ve heard the company changed hands). Will not purchase from here again- hopefully customer service actually get back to me.
July 10, 2024
Unprompted review
Reply from 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
If you have also contacted us via email you will receive a response within 72 working hours.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
it’s good, but I was hesitant
this is honestly a good website to order from; I was apprehensive because there are good reviews but also several really bad ones— but I just took the risk. the item I ordered arrived earlier than I thought it would, in great condition with nothing broken, and it was the cheapest price compared to other websites like Amazon where the same product was £80 instead of around £28. will definitely buy from here again!
July 9, 2024
Unprompted review
Reply from 365games.co.uk
Hi there,
Thanks so much for sharing your experience with us and for choosing to place an order!
We look forward to having you a regular customer in the near future :)
Kind regards
Katie
Customer Service Manager
Shocking in every department?
I ordered a Disney tradition from here supposed to be 3-5 days delivery but still waiting 2 weeks later and customer service is shocking! Also the communication is none existent no emails or messages about any delay or where my order is not impressed and won't be using them again!
July 10, 2024
Unprompted review
Would give 0 stars if I could
Would give 0 stars if I could. AVOID
Purchased a game over a week and a half ago (this showed as in stock), got no reply to messages regarding the item and tried via email and their contact form and no dispatch. This then went out of stock and never arrived. Got PayPal to issue a refund. Advise you do the same if you want the full amount (and them to not keep the £1.99 postage costs.
AVOID. AVOID. AVOID.
Update: STILL AVOID.
Email response blamed this on their recent 'price glitch', the price is still the same just the item is OOS. Got a copy and pasted message from CS to essentially buy the item again - yet it's OOS. Makes me wonder if they even read your emails and just paste a generic message. The item was in stock when I purchased at the same price it's currently listed as OOS for...
June 28, 2024
Unprompted review
Reply from 365games.co.uk
Hi Lauren,
I have sent you a request for more information so I can look into the order with more detail to discover what has happened.
If you can please response I'd be grateful as I want to ensure that your emails wasn't ignored why your item went from being in stock to out of stock.
Thankyou
Katie
Customer Service Manager
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Honestly do not even buy from here at…
Honestly do not even buy from here at all. Ordered a controller 3 weeks ago and it was meant to be a 2-3 days delivery and nothing arrived; not even any email of giving me an update of what’s going on. Just don’t buy from here at all
July 8, 2024
Unprompted review
I want my money back!
I ordered a game from 365 games a couple of days ago. I've just noticed that I've received several emails from them telling me that they don't actually have the game I ordered, so they have issued me a refund. I can see that I have received a refund, but it's not for the full amount I paid. I want all my money back not just some of it. Avoid these guys at all costs.
July 6, 2024
Unprompted review
Reply from 365games.co.uk
Hi Matty,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
I ordered unicorn overlord ps5 2 weeks…
I ordered unicorn overlord ps5 2 weeks later no game and 2 ignored emails i filed for my money back though paypal, i got the money back right away and 2 days later just had a email for 365 just saying the issued a refund. so they did not have the game in stock even tho the site was saying 2 to 3 day delivery and they ignored my emails shame but they have turned it to a scam.
June 17, 2024
Unprompted review
Reply from 365games.co.uk
Hi David,
It's a shame to see your first shopping experience with us wasn't great.
I'm not sure if our replies to your emails went into your spam folder but I can assure you the team did reply to both of your emails within 48hrs.
There was sadly a delay in receiving the stock from our overflow warehouse which we hold our hands up to and always try our best to get your order shipped asap!
As you opened a PayPal claim before your order was shipped we did cancel your order/process a full refund- This is simply due to our claims policy.
I do hope you give us another chance in the future
Kindest regards
Katie
Customer Service Manager
They were good once, but no more.
OK, so I purchased a game ps5 game from them beginning of June 24 however it was very slow in being sent out. I did email them which got no reply and so I sent a message on facebook. The next thing I knew the game was cancelled and refunded although no postage returned and had to contact Paypal about it since they ignored messages.
Stupidly decided to give them another try 29th June, which was a game to add to someones birthday gift.
They state 2 to 3 days to ship on the lower postage which was fine. Except A week later the game in still sitting in the account no sign of moving at all. I emailed and got no reply yet again asking when it might be sent out. I tried again on their email to no avail.
So it was back to Facebook and this time I decided to tell them to cancel the game and refund the money including postage which they did.
I can only surmise they no longer wanted to send out the game at the price I bought for as they had in fact doubled the price on it since buying.
They are happy to take the money so it seems, but not so keen on having to deliver the goods.
I bought from them years back in the past and they were a very good company to buy from. However after my experience with them. I wouldn't bother with them again.
The only good point I can give them is that they are quick to refund the money only don't forget to ask for the postage or you won't get it back.
I was refunded this morning.
Disappointed, but once refunded I found the same item at a very slightly dearer price and purchased, that item has already been dispatched. A big difference.
June 29, 2024
Unprompted review
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Shoddy shop elsewhere
Listed multiple items cheap then cancelled them all saying a pricing error
fair enough it happens
what doesnt happen is then processing refunds to everyone WITHOUT the postage cost
and only telling a select few it will be refunded seperate
had to chase and open a paypal case to get the postage back as have others
July 1, 2024
Unprompted review
Reply from 365games.co.uk
Hi Lee,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Ordered a c64 mini
Ordered a c64 mini, they subsequently cancelled and kept the postage fee. Would not put this lot in charge of a broom. Avoid. 365G4470.
Quick update 17/07/24 still no sign of that post refund, avoid this company.
June 9, 2024
Unprompted review
Reply from 365games.co.uk
Hi Ray,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
They do no refund postage costs for cancellations
As many other have stated I placed an order for a game this week which was cancelled 3 days later.
I can accept an order being cancelled if needs be but not refunding the whole amount is just unacceptable, it appears they do not refund postage costs on orders they have not posted.
Not a very good practice and I have zero confidence in using 365 again in the future.
I have contacted the company and will update this review if my query is dealt with.
Update*
I received a PayPal refund the next day for the postage costs after claiming through PayPal, I received an email from customer services 5 days after raising my query explaining the problem and apologising.
July 4, 2024
Unprompted review
Reply from 365games.co.uk
Hi Gavin,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Did not fulfil by order due to “price…
Did not fulfil by order due to “price glitch” then kept some of my money, only part refunded me. COMPANY IS A SCAM, STAY CLEAR.
July 4, 2024
Unprompted review
Reply from 365games.co.uk
Hi,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
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Purchased Xenoblade 3 for the Switch…
Purchased Xenoblade 3 for the Switch for £11+£1.99 shipping. Order cancelled, but did not refund shipping. So they just pocketed £1.99 shipping for zero reason. Do this to a few hundred, or even thousand people, and you've just walked away with a nice amount. SCAM SITE.
July 4, 2024
Unprompted review
Reply from 365games.co.uk
Hi Alberto,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Cancels orders and failed to provide a full refund so far
Ordered on Monday. Order cancelled on Tuesday but, despite taking my money immediately, they are delaying the refund for the cancelled order and the quoted refund does not include the delivery fee.
You shouldn’t have to put the work in as a customer, to get your money back if the retailer can’t fulfill the order.
Won’t use these guys again.
July 1, 2024
Unprompted review
Reply from 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Canceled the order but would not refund the postage! Disgusting!
I placed an order for a Devil May Cry game and paid for both the game and postage. I then received an email stating that the order was canceled due to a pricing error. While I understand the cancellation, they have only refunded the cost of the game and kept the £1.99 for postage. This is unacceptable! Please steer clear from this company!
July 4, 2024
Unprompted review
Reply from 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
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