411 Locals Reviews 

393
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers had an average experience overall. Many customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to answer questions thoroughly. Reviewers frequently highlight the support received as top-notch, appreciating the smooth process and detailed explanations provided, which made their interactions comfortable. However, some customers also noted significant dissatisfaction with the service, reporting issues with cancellations and being charged for services not provided. A few other people also felt that the company was unprofessional, citing problems with website access and functionality.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising specific agents for... See more

Website

Consumers find website experiences to be ambiguous, with some reporting significant dissatisfaction. Several... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Take some good advice stay away from this company. They are scammers the sales representatives make it very clear you can receive all your leads immediately or you can spread them out we decide to spr... See more

Rated 1 out of 5 stars

THESE FAKE, fake REVIEWS MAKE ME SICK ! These assholes got my Google account cancelled. It WAS BECAUSE OF THEIR SHADY. BUSINESS PRACTICES. TRUE SHIT ! I TOLD THESE ILLEGAL ASSHOLES DO NOT PUT FAKE... See more


Company details

  1. Online Marketing Agency
  2. Media Company

Written by the company

411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...


Contact info

3.0

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(393)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They have taken my website an put…

They have taken my website an put someone else number on it that has no idea what’s going on all cause I didn’t want to work with them, do not I repeat do not go with them

July 3, 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Dear Jayden, We apologize for any inconvenience caused. Please reach out to us at support@411locals.com, so we can investigate and rectify the issue promptly. Thank you for your understanding.

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Rated 4 out of 5 stars

Came across these guys on Linkedin, have not let me down since!

As a small business owner, it was really difficult during Covid. Came across these guys on Linkedin and been with them ever since. They really know they're way around online marketing and have a very helpful Support team.

July 6, 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Llewellyn, you are very welcome for the service, which was our pleasure to provide. Thank you for choosing us, and letting us know how pleased you are with your experience.

Rated 5 out of 5 stars

The company has been patient with all…

The company has been patient with all my queries. And I’m very much satisfied with my website.

July 5, 2023
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Reply from 411 Locals

Hi Jean, thank you for letting us know how pleased you are with your experience. We're proud to have offered you the service you deserve. Thank you for choosing our team and taking the time to share your feedback.

Rated 5 out of 5 stars

I had no idea about getting clients…

I had no idea about getting clients online. With 411s help my fathers struggling has seen a good growth now. Planning to do more with them.

July 4, 2023
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Reply from 411 Locals

Hi Jasmine, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 4 out of 5 stars

Been a few months with the company and…

Been a few months with the company and see things getting better. Let’s see how it turns more…

July 4, 2023
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Reply from 411 Locals

Thank you, customer, for taking the time to share your feedback. We're glad you received the high level service you deserve as our valued customer. Thank you for choosing our company and allowing us to be there for your needs.

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Rated 5 out of 5 stars

Good results

With a lots of scammers, I was skeptical about the company’s credibility. Once I was contacted the team, I was a bit convinced. Note I see the result for myself

July 4, 2023
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Reply from 411 Locals

Thank you very much for your generous comment and rating, Suria. It’s sincerely a pleasure to serve you. From our family to yours, thanks again for choosing 411 Locals .

Rated 5 out of 5 stars

I wanted to grow online but didnt know…

I wanted to grow online but didnt know how Tried doing it on my own. But it needed a lot of time and planning. After partnering with 411 locals I can see a substantial rise in my business. Thanks to the team who worked hard to make this possible.

July 3, 2023
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Reply from 411 Locals

We can’t thank you enough for your generous comment and rating, Niloy. It’s feedback like yours that motivates our team to continue delivering stellar service throughout the 411 Locals region. We appreciate your support for our business.

Rated 5 out of 5 stars

I’m new to online thing and 411 locals…

I’m new to online thing and 411 locals have been a great help for me to bring me clients

July 3, 2023
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Reply from 411 Locals

Hi Cristopher, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

411 locals helped me to reach out to my…

411 locals helped me to reach out to my customers in ways I didn’t think possible. The result? More business that I can handle. Absolutely brilliant!

July 2, 2023
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Reply from 411 Locals

Hi Paul, Thank you very much for your generous comment and rating, Paul. It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. From our family to yours, thanks again for choosing 411 Locals .

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Rated 5 out of 5 stars

Small business

Small business, big dreams. Thanks to 411 locals. We’re all on our way. They truly made our online presence felt

July 2, 2023
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Reply from 411 Locals

Hi Sinnan, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

411 locals

411 locals, thank you! My business is thriving. Thanks to your online marketing magic. You guys rock!

June 28, 2023
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Reply from 411 Locals

Hi Jennifer, Thanks so much for letting us know we are doing well. We were thrilled to hear about your experience.

Rated 5 out of 5 stars

Just love 411 locals

Just love 411 locals. They put my business on the map and I’m busier than ever.

June 28, 2023
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Reply from 411 Locals

Thank you very much for your generous comment and rating, Betty. It’s sincerely a pleasure to serve you. From our family to yours, thanks again for choosing 411 Locals .

Rated 5 out of 5 stars

Thanks to 411 locals

Thanks to 411 locals. My website is now easily found by customers. Their team was patient and understanding. A++ service

June 28, 2023
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Reply from 411 Locals

Hi Dominic, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

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Rated 5 out of 5 stars

411 locals delivered beyond my…

411 locals delivered beyond my expectations. Our online inquiries have skyrocketed. They really know what they are doing

June 25, 2023
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Reply from 411 Locals

Hi Customer, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

I was skeptical about online marketing…

I was skeptical about online marketing but 411 locals changed my mind. People can find me online

June 25, 2023
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Reply from 411 Locals

Hi Beatles, our team can’t thank you enough for your generous 5-star rating and comment. It always makes us glad to hear that our valued customers are receiving the exceptional service they deserve.

Rated 1 out of 5 stars

Poor Customer Service

This company is a sham and has terrible customer service. Lie after lie after lie about turning over primary ownership of my business page . This was agreed upon on May 5th 2023. As of 6/25/23 they continue to disrupt my internet advertisement. Do not trust these crooks! They have repeatedly lied about removing the primary ownership of my Google , we have called over twenty times to customer support and the senior customer service person has repeatedly lied about removing their representative from my page. Rerouting or redirecting sales calls . When you stop doing business, this company plays games with your livelihood.

May 4, 2023
Unprompted review
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Reply from 411 Locals

Hi Kent, sorry for the experience you are having with us. We are actively working with our team to solve your issue. If you have further questions, Kindly reach out to us at support@411locals.com.

Rated 4 out of 5 stars

So glad I reached out to 411 locals

So glad I reached out to 411 locals. They truly understand small businesses. They got us out there, in front of the right customers

June 22, 2023
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Reply from 411 Locals

Hi Charles, thank you for taking the time to comment. We love hearing positive feedback from our customers and we are even more motivated to provide you with a perfect experience the next time around.

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Rated 5 out of 5 stars

Top marks for 411 locals

Top marks for 411 locals. They gave my business the visibility it’s needed. Now I’m booked week in advance

June 22, 2023
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Reply from 411 Locals

Hi Customer, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

Never thought this online thing could…

Never thought this online thing could work for my business.411 locals proved me wrong. My business is booming

June 22, 2023
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Reply from 411 Locals

Thank you, David. for your generous 5-star rating. We look forward to offering you the same excellent service for many years to come. Thank you for choosing us and letting us know how we're doing.

Rated 5 out of 5 stars

411 locals

411 locals, you are a godsend! So many new clients since you guys came to board. Thank you

June 21, 2023
411 Locals logo

Reply from 411 Locals

Hi Peterson, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

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