42nd Street Photo  Reviews 470

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, patience, and extensive knowledge, making every interaction pleasant and informative. Many highlight the exceptional customer service, noting that employees genuinely care and go above and beyond to assist with product explanations and technical support. People also appreciate the high-quality products, competitive pricing, and impressive variety of camera gear and accessories available. However, some customers also noted issues with trade-in assessments, finding them to be lower than expected. A few people also mentioned concerns regarding pricing and the final cost of their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and attentiveness. Reviewers... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Price

Users describe positive interactions with price, often highlighting good and competitive prices on items like... See more

Retail

Reviewers mention positive feedback about retail. Customers consider it a great place to shop for photography... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of items, noting they are... See more

Based on these reviews

Rated 5 out of 5 stars

I came into the store in search for a new camera and was very successful! I was provided with very attentive and patient customer service. I finally settled on a canon r100 with 18-45mm lens, no pushy... See more

Rated 5 out of 5 stars

As we were sightseeing in midtown New York, I saw this shop an wanted to scout for an upgrade to our aging Nikon equipment. As we were exploring, my husband saw the Canon r8. Then came the salesman to... See more

Rated 5 out of 5 stars

Excellent Aftercare Customer Support !!! I recently purchased a Nikon z8 camera plus lens and handful of items. The camera is more than everything I hoped and expected. Bought at a great price and a... See more

Company replied

Rated 5 out of 5 stars

High quality camera gear and excellent service Excellent customer service and great price. I bought a new R6 mk2 plus 24-105mm L lens, and traded an older lens. Both transactions were seamless, with... See more

Company replied


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop online 24/7 or visit our store on 5th Avenue between 35th&36th street for deeply discounted electronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

470 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I found your store on YouTube

I found your store on YouTube. Several people reviewing the camera I wanted recommended your store. I took their word and felt 42nd was high quality. I loved the one on one service even over the phone. I'm from Wisconsin and still felt I received quality advice and service without having to be at the store. Great people great camera. Thank you.

March 7, 2018
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Rated 5 out of 5 stars

Great service

Great service. Everything was advertised and arrived on time. Phoned me to recommend some things and to let me know when my order had shipped, and also to check things after the sale.

February 24, 2018
Unprompted review
Rated 5 out of 5 stars

42nd Street does right

At 42nd Street, the price is always good, but it's real. I've probably ordered 3 or 4 DSLRs over the last few years, plus however many lenses, and they charge me what they say, they don't pretend they have a great price but never ship the equipment, etc. (I've had those experiences elsewhere). I've always gotten my purchase pretty quickly, too, without paying extra. They just do it right. They do right. I'll be back.

February 23, 2018
Unprompted review
Rated 5 out of 5 stars

When momma is happy, everyone is happy!

I ordered lenses for my wife for Christmas. 42nd street followed up on my order to confirm things and even offered some suggestions concerning the right filters for the lenses. Shipping was prompt, on time, and complete. My wife, the photographer was extremely pleased and happy.

February 22, 2018
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Rated 5 out of 5 stars

My first ever camera was purchased…

My first ever camera was purchased here, and I can say that I am not disappointed at all. My DSLR is my baby and I'm thankful to 42nd st for delivering it haha! Their customer service is one of the best I ever stumbled upon!! My second camera purchase will definitely be from here.

February 17, 2018
Unprompted review
Rated 5 out of 5 stars

I have been purchasing photo equipment…

I have been purchasing photo equipment from the company for a number of years. Excellent service and unbeatable prices. Will certainly order from the company again. Will rememned it to other people.

February 16, 2018
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Rated 5 out of 5 stars

My new go-to camera store

After selecting the camera I wanted to purchase, I searched the web for where I could get it for the best price. 42nd Street Photo had the lowest price by far! Their service was great, shipping was prompt, and we've been very happy with the camera. I will definitely go back to 42nd Street Photo for my next purchase!

February 2, 2018
Unprompted review
Rated 5 out of 5 stars

Great to deal with

I had my first experience with 42nd Street way back before digital cameras. I was very pleased at that time. My most recent purchase was equally excellent. Their advice and quick, accurate shipping makes them great to deal with even though I have never been in their store. One problem with the built in camera GPS was resolved very efficiently.

January 26, 2018
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Rated 5 out of 5 stars

42nd Street Photo has handled many of …

42nd Street Photo has handled many of my photographic equipment needs with real an interest in getting me the best choice, or options and with professional insight. My last purchase was the Nikon 200mm - 500mm, great lens and they got it out me, really fast.They always maintain competitive prices, and 42nd street photo offers a great shopping experience

January 16, 2018
Unprompted review
Rated 5 out of 5 stars

I highly recommend 42nd Street Photo..

I highly recommend 42nd Street Photo... I've have been a loyal customer for 40++ years buying cameras, lens's, camcorders, and related equipment. Including other electronic equipment over the many years.
I recently purchased another Nikon Lens. Prices, delivery, and customer services have always been excellent.
Again, I highly recommend 42nd St. Photo.

January 11, 2018
Unprompted review
Rated 5 out of 5 stars

You had the lens I wanted at a price …

You had the lens I wanted at a price much lower then a local store. Where I bought the camera. Wish I had known about you guys before I bought it. Oh well! I love my Fuji, its like an extension of my eyes and the new lens brought significant magnification to bear and identical performance to the base zoom the camera came with. Excellent service, quick delivery, delightful bonus and friendly people. Well done!

January 10, 2018
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Rated 5 out of 5 stars

Nikon D5300 - amazing camera & great shopping experience

Nikon D5300 is amazing camera. This is the second one I'm buying to gift my brother. I think 42nd street photo is the best place to buy from - especially the shopping experience. No fuss, straight and simple. They even called me confirming me the order and to check if signature upon delivery would be fine or not. To me this indicates they go an extra mile to ensure customers have a great shopping experience.

January 8, 2018
Unprompted review

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