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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers are really happy with the products and the service provided, highlighting the staff's knowledge and professionalism. Many people appreciate the excellent communication and the promptness of the service, often exceeding expectations. However, some customers also noted issues with delivery and product quality. There were instances where items arrived damaged due to insufficient packaging or were found to be faulty upon inspection. A few people also felt that the company did not take responsibility for these issues, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Service

Users describe positive interactions with service, highlighting prompt, professional, and helpful assistance.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive... See more

Delivery service

People report ambiguous experiences with delivery services. Some customers praise fast delivery, with items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the Toyota Hilux rear bumper, as expected with any aftermarket parts you may need to adapt things slightly, I ditched the plastic top covers for my originals (originals are just better quality)... See more

Company replied

Rated 4 out of 5 stars

Just purchased rear led lights for a 2020 Ford ranger wildtrak. The packaging that this came in was excellent and the product has been a great upgrade on the pick up. I definitely will be using... See more

Rated 4 out of 5 stars

The parts I ordered came all in one piece and well packet . Everything fits as supposed and videos on website to see how it is done. They always response on phone and solve it although not answering e... See more

Rated 5 out of 5 stars

I was recommended to use this company to fit me a new canopy to my recent purchase of a Toyota Hilux . My local dealer in Mid Wales uses them all the time. Scott,John and Richard absolute knowledge a... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

Massive stock of 4x4 Accessories, buy online. Hardtops, Tonneau Covers, Alloy Wheels, Tyres, Side Steps, Nudge Bars. Free Delivery. 4x4AT is the biggest UK 4x4 Accessories Superstore.


Contact info

4.0

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

John was very helpful when we were booking in. We arrived, were expected, work turned round promptly and efficiently, and problem sorted. Many thanks to all involved.

October 26, 2023
Unprompted review
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Rated 5 out of 5 stars

IMPRESSIVE

Very impressed with the work they carried out. Scott Smith was the guy I dealt with and he was extremely knowledgeable very courteous and friendly which made the whole experience easy.
Many thanks for a great job
Roy Coley

October 23, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Thank you very much Roy! We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

My experience with 4x4 Exceptional…

My experience with 4x4 has been nothing short of exceptional, all thanks to Scott and the awesome Fitters Jake and Rye who fitted my parts. From the moment I placed the order with Scott for a replacement light bar for my Ford Ranger, I knew I was in capable hands with the 4X4 Avengers Team! Scott was remarkably helpful throughout the process, ensuring my item, though back-ordered, arrived earlier than expected. The quality of the parts I received was top-notch and the craftsmanship from Rye and Jake achieved a perfect fit. The level of customer service, efficiency, and expertise displayed by the team at 4x4 is unparalleled. Highly recommend 4x4 for all your accessory needs!" Thank you for a first-class experience
Many thanks, Jonathan

October 18, 2023
Unprompted review
Rated 4 out of 5 stars

Definitely recommend!

We chose 4x4 Accessories due to their selection of products and their competitive prices. We has couple of niggles that needed addressing and 4x4 Accessories couldn’t be more accommodating. They fixed the issues and went above and beyond. Customer service was great, John and Scott were very helpful and a pleasure to deal with. Would definitely recommend!

September 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic experience from…

Absolutely fantastic experience from 1st initial phone conversation to completion, totally professional and informative. Even the colour match on my rear canopy was totally spot-on.
Rob and the fitting team were exceptional and I would completely recommend you using these guys.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Scott and the team at 4x4 AT removed my factory rolltop on my brand new 2023 Ranger Raptor and replaced it with a hard top canopy. Unfortunately the canopy paint was chipped where it had stood in the packing crate.

As soon as I noticed, they were outstanding - no arguements, just an immediate apology and agreed to replace the top and refit it.

It is service like this when there is a problem that makes such a difference - I even decided to go for a more expensive top in the end and had some other items fitted at the same time - so everyone was happy.

Thanks Scott for your efforts.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I contacted 4x4AT as I wanted some bull bars and side bars for my Suzuki Vitara S. The sales person, Robert Tanser went out of his way to make sure that he would find the compatible components for the vehicle. He contacted his suppliers to ensure the product was correct and would not send the products to me until he was totally sure they would fit. I thought this was fantastic service and in the end, he sent them, I fitted them and they look fantastic. Have a look on their website to see, it's changed the look of my car completely. Thank you Robert
Alasdair, Huddersfield

August 21, 2023
Unprompted review
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Rated 4 out of 5 stars

When things go wrong…

My experience with 4x4 was marred by a lack of accurate information on the website, related to a load liner I was interested in. It’s a long story but the bottom line is it ended up getting returned. I spoke with Paul, who listened to my side of the story, probably confirmed the series of events with the staff I had spoken to, which is only fair, and offered me a full refund. Paul was at all times professional and courteous, acknowledging that things could have been better. The refund I got was not exactly “full” but did cover the cost of the liner, I just lost out on the £26 carrier charge, which wasn’t great but perhaps understandable. I would deal with 4x4 again if I needed anything, but I would recommend thorough investigation into the product with someone there, make a note of who you’ve spoken to and keep a record, as things can and do go wrong, it’s how they’re dealt with that makes the difference.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful Employee , Great Company

Ordered some bits for my Ford Ranger, have used these guys before so I knew both the service and quality was good. Unfortunately one of my items wasn’t due in until September, but not to worry. Paul Miles, made sure my other item was dispatched quickly, and then sorted me out a refund for my second item very quickly. Email responses were fast and friendly and was a pleasure do talk to, nothing was too much hassle. Great employee, great company. Thanks again.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

My experience was great because l received a top quality product which fits so perfectly on my canopy

My experience was great because l received my canopy rear door in excellent condition and it fits so perfectly. It feels like my bakkie is new again and am so in love with it all over again. 4x4at is doing great in terms of responding to customers in the shortest period of time and making due diligence in correctly identifying the right replacement part. Thanks to Robert who always responded to my emails and to Laura who expedited the process. Keep up the good work team 4x4at!!!

June 21, 2023
Unprompted review
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Reply from 4x4AT

Hi Sam, Thanks for leaving us a positive review. Glad you were happy with the service provided. Thanks, 4x4AT.

Rated 5 out of 5 stars

had some work done at 4x4AT canopy fitted towing bar and electrics and wheel arch extensions

had some work done at 4x4AT , after about a week after there was a problem with the towing lights I informed 4x4At and got my truck booked in , they resolved the problem it was a problem with my car earth not there work however its how they dealt with me that I was impressed with Laura the operations manager was fantastic . Keeping me informed and when the work was done because of the inconvenience giving me a discount on my next purchase , its because of this I have opted to have a set of roof rail's fitted by them , 100% would recommend . and a special thank you to the 2 engineers and Laura, who dealt with me !!

June 19, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Craig, Thanks for leaving us a positive review. Glad you were happy with the service provided. Thanks, 4x4AT.

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Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY…

DO NOT BUY ANYTHING FROM THIS DISHONEST CHEATING COMPANY! THEY TAKE YOU MONEY AND SEND OUT FAULTY GOODS. THEY WILL NOT REPLACE OR REFUND. THE STAFF AND MANAGERS ARE RUDE, CONDESCENDING AND DISRESPECTFUL. I WILL NEVER USE THIS COMPANY EVER AGAIN. ONLY SHOP IF YOU CRAVE DISAPPOINTMENT.

As i told you on the phone. I had to have some emergency surgery and this item remained in the undamaged box until i was physically able to fit them. I opened the box to find you had sent faulty goods. You were not interested, heartless in fact. The cost of the item is irrelevant. It’s your managers response and terrible attitude that is the issue here. You obviously do not value any customer or repeat custom. I can now see that after reading other shocking negative reviews! Well done, congratulations 👏

June 20, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Dominic,
This order was placed on 19.04.23 and dispatched from ourselves the following day.
Parcel Force delivered this item on 24.04.23 and the parcel was accepted and signed for in good condition.
It was then raised to us on 20.06.23, two months later than the parcel was delivered.
We specifically state on all our dispatch documents that items must be checked over on arrival before signing for incase of any damage.
Unfortunately this is over the required timeframe to replace the item.
Kind Regards
Laura

Rated 5 out of 5 stars

I drove down and picked up a couple of…

I drove down and picked up a couple of items (drawer system and sliding tray). Great team and spot on advice. Special thanks to Pertie, Rob and Paul. Cheers!

June 16, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Waleed, Thanks for leaving us a positive review. Glad you were happy with the service provided. Thanks, 4x4AT.

Rated 1 out of 5 stars

Spent over £2K for a new tonneau cover…

Spent over £2K for a new tonneau cover and electrics. Got my £50K truck back with cover fitted wonky, broken catches, interior lights unfitted, wrecked boot liner and, worst of all, scratches in several places and random blue touch up paint all over the place where they had tried to cover up more scratches.

I'm truly shocked at the condition of my car and will now have to have several areas re sprayed and the cover re fitted. 4x4at's best response was that I should take it to them in Yorkshire (form London), so that they could fix it.....so disappointed. Only option is to repair at my own expense and sue them.

May 25, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Steve,
As per our conversation we have arranged our mobile fitter to attend your vehicle to get these issues rectified. Please be assured all issues will be resolved.
Kind Regards
Laura

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