While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a 686 jacket in collaboration with Mystery Ranch, a limited edition, and less than four weeks later the jacket is showing significant wear and colour fading after being carried in a fab... See more

Rated 1 out of 5 stars

Ordered snowboard pants on 11.12.2025. Its been more than a month and still nothing delivered, shipment status shows its still on the way, but the package is in a loop in between Germany- Belgium. Tri... See more

Rated 1 out of 5 stars

Bought my son a 686 jacket. After 1 season, one pocket has totally torn out at both side of zipper. Seams tearing out in several areas. Tried numerous times to contact company. No answer or reply.... See more

Rated 1 out of 5 stars

Do not buy this crap. We spent a few thousand dollars on 686 clothes for boarding a year ago. My ski pants were destroyed after a few runs (stitching in butt separated completely), my husband's gloves... See more

Company details

  1. Outerwear Store
  2. Outdoor Clothing and Equipment Shop

Information provided by various external sources

686 offers a full line of snowboarding and technical winter apparel, jackets, pants and outerwear with advanced snow technology.


Contact info

  • East Compton Boulevard 227, 90248, Gardena, United States

  • www.686.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Ordered from them several times and…

Ordered from them several times and made several exchanges. Everything has been straightforward and they provide shipping labels making it convenient. Great pants and I would recommend them to anyone.

July 1, 2022
Advertisement
Rated 5 out of 5 stars

So easy to work with!

Great company, great products, I accidentally ordered the wrong size with my most recent order, and they had me exchanged and the right size in my hands in no time flat!

May 31, 2022
Advertisement
Rated 1 out of 5 stars

Bought my son a 686 jacket

Bought my son a 686 jacket. After 1 season, one pocket has totally torn out at both side of zipper. Seams tearing out in several areas. Tried numerous times to contact company. No answer or reply. They do not want to have to justify their crappy products. Been skiing for 40 years, buying kid jackets for use exclusively for ski or snowboard for over 20. NEVER have we only gotten one season out of anything clothing or equipment.

April 8, 2022
Unprompted review
Rated 1 out of 5 stars

Return

fit not really as explained online.
and paying to return goods for an eco company ? hello no.
Not easy to do and not easy to deal with.
product may be good but UX can improve.

April 7, 2022
Rated 1 out of 5 stars

Did not like the product

Did not like the product felt cheap and didn’t fit me well they rubbed my Cavs. And the return was slow and they want you to pay a $8 fee
Maybe If I don’t like the pants charge me $8
But if they don’t fit they should return them for free.

April 1, 2022
Advertisement
Rated 5 out of 5 stars

First off

First off, I love the pants I ordered. I ordered 2 sizes knowing I would return 1. The pants arrived quickly and the return process was smooth with my credit card being credited within 7 days of my sending the return.

March 31, 2022
Advertisement
Rated 4 out of 5 stars

Great experience overall

Great experience overall. The pants look and felt great. Only criticism, I felt the size chart was a little off so I was disappoint to have to wait for an exchange.

March 30, 2022
Rated 5 out of 5 stars

Snowpants and great customer service

I bought a pair of snow pants last April. I used them a couple times and loved them. Then came this past December and after a couple more days on snow the crotch ripped. I contacted 686 asking if they have a patch kit because I love the pants. They responded quickly and offered me a complete new pair at no cost to me. I love my new pair of snowpants and they have been great and no rips!!! I will be getting a lot more 686 gear from now on!

March 30, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look