cpap.com Reviews 1,119

I ordered the AirSense 11 to replace my old CPAP. The machine seems okay so far, but I did have two problems with my whole experience:
1. The hose: a standard hose (i.e. non-heated) is provided but I experienced trouble with 'rain out'. So I ordered the heated hose which has greatly improved things. I think it should come standard with the heated hose, not sure why they offer it without.
2. Medical insurance claim - CPAP.com provides an insurance form on their website which is helpful but then would not help me fill it out or sign it as the 'supplier' as required per the form. My Dr's office was no help either.

I was unable to locate my prescription for the CPAP mask and requested a refund. I was not willing to pay the $30 they wanted to have their physician order it. They never sent the refund, and instead, magically sent the order WITHOUT THE PRESCRIPTION. I had already ordered from another site, and now I'm out of the extra money.

I called just to ask questions and it’s false advertisement. The 60 day guarantee is not 100% full refund on an open package or sealed because you have to pay shipping. I would never buy from her nor would I recommend this place.

Bait and switch. They advertised a GREAT price on Facebook, but when I followed the link, it showed up with a much higher price. I contacted Customer Service via chat, and even included the advertisement I followed. Although they said the ad was a valid one, they refused to sell it for that price. I'm guessing they hope people don't notice the extra $50 or so?
Ended up buying elsewhere for a price within a buck or two of the price CPAP.COM advertise, but refused to honor.

Working with Tiania who was very helpful...Thank you!!!

I have the N 20 ResMed mask with nose piece. This was recommended more for those with allergies. Unfortunately, after I received it, the nose piece will not come off for cleaning. I’ve tried for 30 minutes and cannot get it off and I think it’s just a piece of cheap China crap.

CPAP.COM is a bunch of thieves and liars. They promise quick delivery but take nearly a week “to process” your order. Leaving you with a mess. Not a "Next Day" option at all. Lie #1.

When they make a mistake, they don’t charge you your original price, that charge for an item 33% more than the original for the same item. That's what thieves do--over charge you when they make a mistake.

FIND SOMEWHERE ELSE TO DO BUSINESS!!!

I bought a cpap from cpap.com a little under a year ago. The heating function stopped working, reading "system heating fault", so I'm not able to use the humidifier function. Because of that, I get nose bleeds and spend most days feeling like I have bad allergies because my airways are dried out. I've talked to, no less than 5 people at cpap.com and the best resolution I can get is that I have to send in my machine to Resmed to get fixed and it'll take 6-12 weeks. I asked what I'm supposed to do in the meantime for possibly 3 months. It's a medical device, I stop breathing 47 time an hour and my blood oxygen drops to 73. Their answer was to buy a new one for $400 so I would have a backup. They don't offer loaners or any other alternatives. I find this unacceptable. If I buy a car and it's under warranty they give you a loaner while it's getting fixed. Again, this is a medical device not a kitchen appliance.
Even after trying to talk to a supervisor, which called back once and left a message but when I tried to call her back, multiple times, it went to voice mail and she never returned my calls.

Buyer beware cpap.com accept payment prior to letting customers know the prescriptions are required.

Brandy, the CPAP.com customer service agent, was absolutely incredible.

I accidentally ordered two machines on separate orders after misreading my prescription and bought a CPAP instead of a BiPAP. Diego in online support did a great job canceling those orders quickly — excellent service there as well.

But when I spoke with Brandy, she truly went above and beyond. She guided me through my options, explained what has worked well for other customers, and took the time to make sure I selected the right equipment. She even waited while I cut out the mask-sizing template so we could confirm everything would fit properly.

We spent about 45 minutes on the phone reviewing my setup, and she was patient, knowledgeable, kind, and never rushed me — even through all my rambling. It's rare to find that level of care these days.

I’ve been a CPAP.com customer for over a decade, and it’s service experiences like this that keep me coming back. Thank you, Brandy — and thank you CPAP.com for having such amazing people on your team. I’m looking forward to receiving my new machine and mask.

Absolutely the BEST, great pricing & Most Caring and Knowledgeable Customer Service Team out there!!!
Spoke to 2 different team members on 2 different calls, Camyatta & Crystal... the honesty, patience, and sincerity are hands down the best =)

I HIGHLY RECOMMEND CPAP.COM.

CPAP.COM... thank you so much for being there in our time of need, Jason

I have been a CPAP user for a decade and have used CPAP.com quite a bit when the medical equipment supplier that my insurance would cover was horrible. The service through CPAP.com has always been wonderful. Recently, I wanted to try a newer mask that I hoped would end my problem needing to use my nasal mask and a chin strip. The new mask was a complete flop. I called CPAP.com and within 5 minutes of speaking with an agent, I received an email letting me know that a refund was being processed. Thank you for the GREAT customer service!

Do not use this company, they are garbage and scam artists. First, I placed an order for a mask assembly which apparently they say requires a prescription. They allowed me to place the order and charged me for it before letting me know an RX was needed. There was no prompt or any such warning. After calling to cancel they told me that if I ordered each piece al la carte they would not require an RX. What an absolute scam!
Also, they add on some sort of delivery surcharge that you can remove. The item is not added to your cart, there is a little check box to waive it, but it shows up on your invoice. Adding product that needs to be removed rather than approved is an atrocious business practice. Honestly wish I could sue these scam artists who are taking advantage of people.

This company used to be awesome with fast customer support and speed. Now they seemed to have outsourced a lot of that and response times are slow.

On top of that they are charging mandatory lost package insurance fees in a tiny box on the right side of your orders that I missed. When I brought this up with the CSR they said it was my fault I didn't unselect it and that I should be more careful in the future.

Illegal and scammy sales practices!

I ordered supplies (mask, hose, cushion) and was…
1) charged before anything shipped
2) told days later that the order could not ship / proceed unless I gave them a prescription… of course they have a ‘prescription finder’ service for $35.

Note, it is a matter of law that CPAP supplies do not require a prescription. They know this.

Awaiting resolution… this should have been a simple purchase, but is made hard by manipulative and predatory practices, while I wait for supplies that I very much need. Never again using ‘The CPAP Store’. Horrible.

Terrible service. They do not answer phone calls or emails. The return policy is atroceaous as you order wrong items as there is no service. They do not accept healtcare charges, you have to fill out own paperwork. I personally cannot wait until someone takes over this market segment and cares about the customers.

This company is totally incompetent. Two weeks after I ordered CPAP supplies, I found out what happened to my order: IT NEVER SHIPPED. This company claimed that they needed a script from my Doctor. I’m glad tha I followed up because they certainly didn’t. So my Doctor sent them 2 scripts in 2 days and they claim that the script was incomplete. My Doctor submits the same content all the time but ONLY THIS COMPANY WHO NEVER FOLLOWS UP has this problem. Buyer, BEWARE OF THIS INCOMPOTENT COMPANY AND THEIR NASTY CUSTOMER SETVICE AGENTS. Rip off city!!!

please know i dont need help to sleep and because i rather to sleep on my own without having cpap and i prefer to stay up later at night and play on my phone all night instead of going to bed and sleep at night with nothing to do and i dont want to do that and i rather to have choice to play on my phone at night and snoring at night time and i cant help it at all thing is i rather sleep whenever i want to and my parents trying to get me to sleep with cpap and i tell them no i dont have to sleep with cpap and because i rather to stay up later at night and partying on my phone at night time and i dont need people to tell me what to do about i cant snore or playing on my phone all night long and i cant help it wont people mind their own business and stop being bossy about party animals playing on their phones at night time and really cant help it and i rather to live without cpap

Customer Service That Goes Above and Beyond – A Lifelong Customer!

I’ve been a loyal customer of CPAP.com for years, and I can honestly say they set the gold standard for both prices and customer service. Their prices are consistently the best I’ve found, but what really keeps me coming back is their incredible support team.

Recently, I made a mistake with my subscription setup (completely my fault—it’s actually super clear how to do it, but I just missed it). As a result, I received supplies I didn’t need. I reached out to CPAP.com, expecting a hassle, but instead, I was blown away. Their team was not only super responsive, but they also made me feel valued and respected throughout the entire process. They went above and beyond to fix my mistake quickly and with zero stress on my end.

It’s rare these days to find a company that truly cares about its customers, but CPAP.com does. I genuinely wish every company had customer service like this! Thanks to their outstanding support and great prices, I’ll be a customer for life.

If you’re on the fence about where to get your CPAP supplies, do yourself a favor and choose CPAP.com. You won’t regret it!

Keith Cathcart

I placed an order on-line but later realized that I made a mistake with this order. I called the 1-800 number and spoke with Crystal. She was great! Very pleasant to speak with and help me work through my request. She was very knowledgeable with the products and answered all my questions.