Armed Forces Mutual Reviews 

1,738
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many appreciating the personalized and understanding approach, often going above and beyond expectations. People are particularly impressed with the quick and thorough response times, along with the fair pricing for products and services. However, some people mentioned issues with slow response times to emails and online inquiries, noting that replies were sometimes generic and not personalized. A few other people also raised concerns regarding the company's policies on providing life insurance to individuals with certain health conditions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the friendly, knowledgeable,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient service... See more

Price

People report positive experiences with pricing, often highlighting that the services are the fastest,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The speed of response is Amazing!. Email responses I received from Megan Penry were timely and comprehensive in resolving my issues. She promptly got my sons Birth Certificate sent FEDEX and resp... See more

Rated 5 out of 5 stars

AAFMAA has always been my go-to site for accuracy and up-to-date information. I've been a member since 1966, and have seen the company change and grow, but one thing has remained consistent: THE STAF... See more

Rated 5 out of 5 stars

I asked for a copy of my spouse's birth certificate which I had put in the AAFMAA vault 50 years ago. Megan had it sent to my wife within 2 hours of opening Monday morning. Much quicker than my St... See more

Rated 5 out of 5 stars

AFM is a great organization with a deeply meetingful mission. Amy Marotto was most helpful in updating the information I've kept on file as well as crafting a way ahead to prepare our affairs and ens... See more


Company details

  1. #113 of 250 best companies in Non-Bank Financial Service
  2. #1 of 1 best companies in Armed Forces Association
  3. #7 of 12 best companies in Financial Planner
  4. #10 of 24 best companies in Life Insurance Agency
  5. #10 of 32 best companies in Mortgage Lender
  6. #3 of 11 best companies in Term Life Insurance Provider Company

Written by the company

Established in 1879 by an Act of U.S. Congress following the Battle of the Little Bighorn, Armed Forces Mutual is the longest-standing, non-profit financial solutions provider supporting military families and Veterans. We deliver a full range of financial solutions and exclusive benefits to our Members, including our hallmark Survivor Assistance Services, which are included with every policy.

Military Trusted for 145 Years.

Written by the company

Established in 1879, the American Armed Forces Mutual Aid Association (AAFMAA) is the longest-standing, non-profit financial solutions provider supporting military families and veterans with advice, information, insurance, financial planning, investments, mortgages, survivor assistance and other benefits.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,738)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Lower-cost whole life insurance

Lower-cost whole life insurance for the military community and their family members. Excellent cash value building with policies from inception. Excellent interest “crediting rate” that builds wealth over time while also providing the safety net of a death benefit. Very well-managed, trustworthy organization.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I recently got life insurance coverage…

I recently got life insurance coverage and I must say the experience was so much better with AFM than with all of the companies I had applied to. From the staff assigned to me, to the medical staff that did my medical workup and all of the on point, not excessive communications from AFM.

The did what they said they would do, did it timely, efficiently and most importantly, with empathy and professionalism. 5 Star performance all the way!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been very satisfied with them for…

I’ve been very satisfied with them for over 20 years now! There’s no stadium or football bowl game named for them, or ads on tv, just great products and good customer support for service members! They have always provided great information, fast and courteous service and unbeatable prices on their products and services. I’ve referred several family members & friends to them, and will continue to do so in the future as well.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fiduciary service

Armed Forces Mutual puts fiduciary service first. I have confidence that my interests will always be protected. Additionally, the products it offers are excellent, especially the Wealth Builder life insurance policies.

August 30, 2025
Unprompted review
Rated 3 out of 5 stars

Rethink the Monetary Trust Experience

I have tremendous respect for the organization and BG(R) Meese. Every time I call AFM, I'm always treated with respect and given all the proper courtesies.

I called this last time to work on Estate Planning. The Wealth Management Section would certainly be able to do that - but the most important part - the legal aspect of setting up the trust and the accounting part of managing money in the most efficient manner - is not done.

That's the most important part.

When you include those services, I will establish my Trust with AFM and then have you manage my money.

Thanks,
John Tumino
COL (R) USA

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy

I’ve been a member since 1981. The main reason I’ve remained a member is the trustworthiness of this organization. It’s focused on the welfare of its members.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Armed Forces Mutual-Second to None

Armed Forces Mutual is an organization that has very competent investment strategists and truly cares about their members. I wholeheartedly trust and endorse this organization for my investment, life insurance and total portfolio needs.

August 30, 2025
Unprompted review

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