The AA Warranty Reviews 

832
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently mention that the knowledgeable account managers provide exceptional support and make offering warranty packages completely straightforward for dealerships. People truly appreciate the clear communication, professional attitude, and prompt responses received whenever they need assistance with their policies. Some reviewers were not happy with the repair process, noting prolonged vehicle delays at approved service centres and difficulties communicating with staff. Consumers also mentioned feeling frustrated when unexpected mechanical breakdowns or specific parts were not covered under their policy terms. A few buyers experienced poor communication regarding claim rejections and unhelpful responses when trying to resolve their problems.

What people talk about most

Warranty

Users describe positive interactions with warranty services, noting that it makes life much easier and... See more

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional support and... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Customer service

Consumers find customer service to be positive, highlighting professional and responsive support from... See more

Product

Reviewers highlight negative aspects of product, consistently reporting major mechanical issues and faulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re a dealer group (Nearly New Car Sales) with Anthony Wood as our account manager. We have been impressed with how well the AA respond to our Customer’s warranty claims and the fairness provided fo... See more

Company replied

Rated 5 out of 5 stars

We’ve been using AA Warranty for our car sales and have had a really positive experience so far. Claims have been handled smoothly and the process is straightforward for both us and our customers. Ant... See more

Company replied

Rated 5 out of 5 stars

We have been using the AA for our extended warranties for the past 6 months or so. Their pricing is fair, claims process seamless and our account manager Steven Bigger is great, any questions or quer... See more

Company replied

Rated 5 out of 5 stars

Tricked thinking that extended warranty for a van will have free road side assistance attached. Commercial vehicles do not get that. And they tell you that after only the purchase :) What are the... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

We're the UK's number 1 motoring organisation, providing vehicle warranties for customers for over 10 years. Through our various warranties you can get peace of mind against expensive repair bills whether you just need to cover the essentials or are looking for something a little more comprehensive . In addition, there is no limit to the number of claims you can make, you’ll have access to a nationwide approved repair network and access to AA Breakdown cover. T&C’s apply. https://www.theaa.com/cars/warranty/free-cover Our aim is to ensure you have the help and support you need at every stage of your driving life so do contact us if you would like to find out more. https://www.theaa.com/cars/warranty


Contact info

4.0

Great

TrustScore 4 out of 5

832 reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(832)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Katrina

Katrina is always great. Super professional and very knowledgeable.

Thank you.

February 17, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jack, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

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Rated 1 out of 5 stars

Serious customer service failure!

Avoid this company, serious customer service failure.
My grandson saved up hard for his first car. He paid extra for AA warranty thinking this would cover him incase of problems, how wrong could he be. His car has been sitting in a Halfords (AA’s recommended service garage) for 5 days while they decide if they can do the repair, which is quite a simple one. The person he is supposed to speak to has been in a meeting every time he rings, going for Guinness Book of Records longest meeting award. They have now decided they can’t do the repair, and want him to move the car to another branch of Halfords. The AA have been totally ineffective while this has been happening, no support or care, not the kind of service you would expect from one of the countries supposed largest motoring support companies.
We have found a local garage who will do the work but my grandson will have to pay for it. This is however not over!!!

February 12, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jenny, Thank you for bringing this to our attention, we're sorry to hear that your experience has fallen short of your expectations. We take all feedback seriously and use it to improve our services going forward. As you would expect, we are very keen to discuss your review further. Please email warrantysupport@theaacars.com with just your registration number and contact details then a member of our team will then be in contact to hopefully reach a resolution.

Rated 5 out of 5 stars

Great service and value

Been working with them for years and they have always helped when needed great service and cover many items under their warranties highly recommend

February 12, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Zakraiya, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

A warranty company that won’t let you down!

We have been using AA warranties on our used car sales for sometime now and have never had an issue I would highly recommend them to anyone private or a company looking for a warranty company that actually does what they say they do. My account manager Anthony has been a credit to the company always on the end of the phone and willing to help.

February 13, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi DJV, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

Great company to work with.

We have had multiple warranties with opteven and great to work with.
Anthony the warranty manager we work with have been a real pleasure always makes sure the claims are dealt fairly.
Would highly recommend!

December 8, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Andan, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

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Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, friendly advisors.

February 2, 2026
Unprompted review
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Reply from The AA Warranty

Hi Jess, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

We’ve been using AA Warranty for our…

We’ve been using AA Warranty for our car sales and have had a really positive experience so far. Claims have been handled smoothly and the process is straightforward for both us and our customers. Anthony has always been helpful and quick to respond whenever we need support. Makes offering warranties much easier for our dealership. Would recommend based on our experience.

February 12, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Joanis, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

Phenomenal help

Phenomenal help, Anthony has been there for us by our side from the start,
Ring and message him anytime including Sundays, he always comes back to us and does what he says he is going to do.
What a guy.

February 8, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi David, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

Warranties

BRILLIANT SERVICE, we have been with many warranty companies over the years but I must say nothing beats these guys, Anthony Wood the manager is brilliant and very helpful/polite/easy to communicate with. Highly recommended.

February 9, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

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Rated 5 out of 5 stars

Great experience, highly recommend!!!

We’ve had a great experience working with our warranty provider. The level of support and responsiveness has been consistently excellent, making the process smooth for both our team and our customers. A special mention goes to Anthony, our account manager, who is always on hand to help. He’s knowledgeable, proactive, and genuinely goes the extra mile to resolve any queries quickly and efficiently. It’s refreshing to work with a provider that truly values its partners. Highly recommended.

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Hamza, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

Excellent product

Excellent product . Anthony is very helpful and good communicator

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

New parts sorted

The AA Warranty care was brilliant , accepted the wiper motors had broken down, replaced them with brand new Ford parts and the nominated garage fixed them .
Great peace of mind

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thanks for taking the time to leave feedback, we are pleased to hear that you are happy and that the claim was processed quickly. Thanks, AA Warranty

Rated 5 out of 5 stars

A Great Warranty and attentive support from Account Manager Anthony Wood.

We’re a dealer group (Nearly New Car Sales) with Anthony Wood as our account manager. We have been impressed with how well the AA respond to our Customer’s warranty claims and the fairness provided for the more complicated claims. Great guys with lots of experience, and nothing is too much trouble for Anthony who’s incredibly supportive of our business. The ‘Protect Plus’ ‘Purchase Price of the Vehicle’ AA Warranty is the package we offer and it has served us and our clients incredibly well for the 10 Years we’ve been doing business.

February 10, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Andrew, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

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Rated 5 out of 5 stars

Great warranty company

Great warranty company! Not like the other usual rubbish. Any issue I’ve had has been dealt with swiftly and efficiently and would definitely recommend!

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Will, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

This is the best warranty company,i…

This is the best warranty company,i been with few in the past but aa its brilliant.They also covered brake discs for me !!!👍👍

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Costel, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

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Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, simple claim process and quick responses. One of the best warranty companies we have dealt with.

February 6, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Anthony, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

WE HAVE BEEN USING AA WARRANTIES FOR YEARShave been using AA warranties as a…

We have been using AA warranties as a company for many years now, we find the service and the cover excellent, we have used other warranty companies over the years, but none of them come close the AA warranties.
Hambrook Cars Ltd

February 11, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

Anthony Wood has been a tremendous…

Anthony Wood has been a tremendous support to us as a dealership throughout the warranty claims process. He is responsive, knowledgeable, and always goes the extra mile to ensure claims are handled quickly and smoothly. Anthony communicates clearly, follows through on every detail, and makes what can be a complicated process feel seamless. We truly appreciate his professionalism and the value he brings to our partnership.

February 10, 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

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