Abbott Lyon Reviews 

33,440
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,785 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewellery, noting its elegance and suitability as gifts, with many appreciating its durability and resistance to tarnishing even with daily wear. Fast delivery and attractive packaging are frequently mentioned, alongside commendations for efficient and helpful customer service that goes above and beyond to resolve issues. However, some customers noted significant delays in dispatch and delivery, with orders taking much longer than expected or not arriving at all. A few other people also felt that customer service was poor, citing a lack of communication and unhelpful responses regarding missing items or warranty claims for faulty products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful and high-quality... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the beautiful and amazing... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast delivery times and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company! I’ve ordered from abbot Lyon many times now and never had any issues, they kept me up to date with shipping and it arrived promptly and packaged beautifully. Their products make suc... See more

Company replied

Rated 5 out of 5 stars

Have quite a few pieces from Abbott Lyon & purchased quite a few for friends & family. Absolutely love their jewellery especially the birthstone pieces where birthstones of different family members ca... See more

Rated 5 out of 5 stars

I’m a regular customer and Abbott Lyon never disappoints. I bough their lates star fish bracelets twice in the last month! One in gold for my sister in law and one in silver for my cousin. Both loved... See more

Rated 5 out of 5 stars

After yet another 2 month trip in Asia wearing my AL jewellery…. With zero tarnishing or breakage, my faith remains in full 😻 love them always, can’t wait to get back to England and order more pieces... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(33,440)

10,586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Recommended to me .... Now Recommended to you.

This is the first time I have used Abbott Lynn website it was highly recommended by a friend. I wanted something different for my Sister in Australia. I ordered something similar to what I wanted as the original choice was OoS. It was busy 1 get 1 free which I didn't know until I was checking out. Two days after ordering 1 item was dispatched. When I received the order all 5 parts of the order were packed separately neatly, in attractive jewellery boxes the gift bag I ordered looks fantastic with my sister's name embossed in gold on the front. The item when put together looks excellent, if a little smaller than anticipated, but it's different it looks great and Abbott Lyon have gone the extra mile with the packaging I couldn't not be happier. The other item is made to order and this is expected by mid August.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I received a bracelet and unfortunately a stone fell out, I quickly received a voucher worth more than the bracelet! Would highly recommend, beautiful jewellery also!

July 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful necklaces

Beautiful necklaces. Exceptional value for money as got 3 necklaces and a free bracelet for the price of one with the offers. Looking forward to wearing them all at once or mix and match.

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Dispatch time is wayyyyy too long

Dispatch time is wayyyyy too long. The customer service is excellent however. I got in touch regarding no update on my order despite ordering 25th of May, hoping the order would arrive for the 1st of July for my daughters birthday. This did seem to push the order abit as it arrived the day after. One necklace was missing and again it was rectified straight away and a replacement sent the next day. I don’t think I’d would rush to order again with how long the wait time is. But the jewellery itself was lovely and I’ve got one happy daughter.

May 25, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Inferior quality.

Quality of this merchandise is hugely inferior. I definitely would not recommend.

July 9, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for sharing your feedback with us, Maureen. We’re sorry to hear that your item did not meet your expectations.
We take the quality of our jewellery seriously and appreciate you sharing your experience. We’ll continue to use customer feedback to help us improve our products and service.

Rated 5 out of 5 stars

My Christmas delivery was delayed but…

My Christmas delivery was delayed but you gave me a code to obtain a complimentary piece of jewellery. I didn’t use the code until recently but you honoured the code and I chose another piece of jewellery for myself .
Thank you

December 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Wasn't impressed with these 'plated' trinkets.

Wasn't impressed with these expensive, plated trinkets, marketed as glamorous jewellery. Returned for a refund and to add insult to injury Abbott-Lyon deducted a re-stocking fee. BUYER BEWARE!

June 25, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for your feedback, Carrol. We’re sorry to hear that your jewellery wasn’t what you expected.
Our pieces are crafted with care using the materials described on each product page, and we’re sorry they didn’t meet your expectations. We also understand your disappointment regarding the return label fee deduction and appreciate you sharing your experience.
We’ll continue to review customer feedback to help us improve.

Advertisement
Rated 5 out of 5 stars

Very good

I had a great experience with Abbott Lyon. The jewellery is beautiful, feels high quality, and looks exactly as expected. I especially love the personalised pieces—they make such meaningful gifts and are perfect for everyday wear. The ordering process was easy, delivery was smooth, and I’m very happy with my purchase. I would definitely recommend Abbott Lyon to anyone looking for stylish and personalised jewellery

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Order has still not arrived and the customer service from Abbott Lyon has been very poor. I ordered a bracelet last week with express delivery, and it still has not arrived. Whilst I appreciate delays are sometimes unavoidable, very little help has been offered. I offered to buy a replacement bracelet and send the original back should it ever arrive. I asked that the original price was honoured under the circumstances and was told no, and that I would also have to pay for express delivery again. Very disappointing. What is even more disappointing is that the item appears to now be in the sale again despite me asking only today for the original price I paid to be honoured. I would not order from here again

July 8, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

I'm really sorry to hear that this has been your experience with us, Kate. I'd love to look into this further and have requested your order details through Trustpilot to help me locate you/your order and get this sorted for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look