Abel & Cole Reviews 

Very good customer service when veg quality wasn’t as good as we expected

We have been with Able and Cole for 2 years now. The produce is always of the highest quality. They have excellent customer service. We have had some produce going off and they refunded with no fuss. We also had some products that we didn’t like personally and they took care of that no fuss as well. They have a wonderful variety of products to shop from. I always look forward to the weekly box 📦. Can’t praise Able and Cole enough!

I placed an order whilst I recover from surgery.

Abel & Cole in their wisdom decided to deliver my order and dump it outside the communal door of the building, ironically beneath the intercom system without calling it.

35 minutes after the alleged delivery, I received a text message stating my order had been delivered.

As a result, I tried to look for my order yet there was no sign of it. Eventually I found it outside of the communal area of the building.

I lifted the order as there was nobody available to assist me. This resulted in me having to seek medical attention due to the surgery I had recently undergone.

I then raised a complaint with Abel & Cole, only to then receive an email three hours after the delivery to state the order had been delivered with a photograph of it left outside!

Having raised this with Abel & Cole customer services, I was told that there were no instructions on my account at the time of delivery to suggest Abel & Cole were allowed to disturb me prior to 7am.

However, prior to placing my first order this year, a member of staff categorically stated that orders will be despatched from 4am and that I should expect to be called at the point of delivery regardless of the time. However, he also told me that based on other orders in the area, deliveries were generally made after 7am!

Following the lodging of a complaint, I was then contacted in respect of the matter.

I was offered a credit of £100 on my Abel & Cole account and a reimbursement of today's order.
Given that I was intent on the deletion of my Abel & Cole account, I declined the £100 credit.

Instead, I requested reimbursement of my taxi fares to and from the hospital as a result of the injury I sustained due to picking up the delivery.

The advisor then sought to investigate this further and obtain guidance from their manager regarding the reimbursement of my taxi fares. I was subsequently called again and told the order had been reimbursed but they weren't able to reimburse the taxi fares which were significantly less than the proposed £100 compensation.

I was also told the advisor who advised deliveries resumed from 4am hadn't physically actioned this on my account and that my account had been activated following that conversation.

Despite being told to reconsider my Trustpilot review as it does not apparently reflect Abel & Cole fully, I reiterated that I was only confining my review to the facts of what I had experienced.

The customer service advisor was apologetic and showed a great deal of sympathy for the grief I had endured.

I have since requested deletion of my Abel & Cole account and submitted a right to be forgotten request under GDPR. I certainly won't ever utilise Abel & Cole again nor await for someone to empty their basket with the unrealistic hope I could ever purchase a pack of their biodynamic eggs!

Quality produce - started using Abel and Cole over 35 years ago when they had just started and organic produce was not a big thing. Restarted using them during Covid and have continued. It is useful that they provide a range of products including dairy, cleaning which I can use to top up.

Great tasting, healthy and sustainable produce, and fantastic customer service (the best I’ve seen honestly). Could be less pricey, hopefully if more people join.

As a repeated customer, I have only love and gratitude for this company. Starting from customer services, then the prompt delivery, competitive prices and quality food.
Many thanks!

Fab fresh food, fab customer service - highly recommend. Get away from the supermarkets, you won’t regret it!

The products are great. Just the boxes are so bulky, it is a pain to store them each week. Can I ask to get deliveries in a paper bag/bags? I can return those for reuse too…

On time. Lovely fresh fruit and vegetables

Excellent! Great deliveries in the early hours which is excellent in the summer weather. Well packaged and product arrives in excellent condition.

Quality of food and also the friendly delivery driver who gives excellent customer service.

Good quality vegetables and easy to swap to a different veg. Delivered at time they stated.

Very helpful customer service. Nice vegetables - customer for about ten years.

Love the ethics of this company, excellent quality foods delivered without unnecessary packaging and the little package sent is returned to them. Made me tried many different vegetables. Love the freebies of new products.

Great quality produce, easy ordering, prompt deliveries, planet aware and the best customer service if anything isn't quite right. Advance warning if there's going to be missing items.

Abel and Cole go out of their way to help with delivery instructions and to remedy any mistakes on orders. They offer a wide range of products and some good offers. Some items are a bit expensive and the delivery charge makes a small order impractical but otherwise I am happy with their service. Many items are not easily available elsewhere.

Amazon quality and service

Abel and Cole is an excellent way to ensure you get good fruit and veg with zero air miles and much reduced packaging. Healthy, good for the planet and an easy habit to maintain! They let you skip boxes and swap out veg and fruit. (Best to do this early in the week to get maximum choice.)