ABi Doors Reviews 

47
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Prompt Quotation after good on-site salesman. Only after the Order was a request for 50% Deposit, but paid same day... Now 4-weeks later there has been no feedback to change the discussed 'install' d... See more

Rated 5 out of 5 stars

Our very wide garage door was replaced on January 25th. The price was competitive, the quotation visit by a very polite and competent engineer gave us clear explanations. The fitting team were friendl... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a huge thanks to James and the whole team for designing and installing our new roller garage door which is amazing. Having had surveys and quotes from the other big name suppliers i... See more

Company replied

Rated 5 out of 5 stars

Our Hormann remote control garage door made a funny noise then refused to budge either manually or electronically. We received excellent service from ABi from start to finish. Competent and knowledg... See more

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Company details

  1. Garage Door Supplier

Written by the company

ABI Garage Doors Ltd based in Leeds, Yorkshire is the North of England’s premier supplier of garage doors and accessories to domestic and trade markets.


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4.1

Great

TrustScore 4 out of 5

47 reviews

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4.1

All reviews

(47)

10 reviews in the last 12 months

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Rated 4 out of 5 stars

ABI-Hormann door

ABI recently fitted a Hormann automatic garage door. The ordering process was very good and an expected delivery date given at that time. I received a call when the door was due to be fitted confirming a date that was a little longer than at first expected, this may have been due to deliveries during Covid.
Having not heard anything from ABI for a few weeks, I phoned them the afternoon before just to check the fitters would be arriving as planned. I was told that 2 teams of fitters had rung in sick that day and they would rearrange another date. As I had taken the day off work when the fitters were due this left me no time to cancel the days holiday.
This was rearranged for the following Saturday so that I wouldn’t have to take more holidays after I told them to cancel the order. I later found out from a builder friend that they had been fitting doors on a new housing development and that is why the cancelled my appointment.
Greg and Steve did a fantastic job with the fitting and showed me how everything worked. They tidied up and left everything clean.
I would have given 5 stars if they had rung me a few days beforehand and not me having to chase them up.

May 9, 2021
Unprompted review
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Reply from ABi Doors

Hi Mark,
I am sorry that you feel that the service you received from us was disappointing. Whilst we make every effort to notify our customers of any changes as soon as possible, there are occasions when unfortunately this can be short notice. As a busy parent, I fully understand how disruptive this can be and we do everything we can to avoid any delays. If we do have to make any changes to an installation schedule we will always work with our customers to find a suitable resolution and minimise any disruption. I don’t have enough information to know which installation you refer to, but the teams that undertake construction site work would not normally undertake work on domestic properties so it would be unusual for this to be the cause of any delays. If you would like to contact me directly I would be more than happy to discuss any aspects of your experience as our customer that you are not satisfied with and I would like to assure you that we will do whatever it takes to put things right.
Thanks
Luke

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Rated 5 out of 5 stars

Recently had a Hormann LPU42 Supramatic…

Recently had a Hormann LPU42 Supramatic E Series double garage door supplied and fitted by ABi Doors and i am very please with the price compared to other places, the service is great and so is the quality of the door, the 2 guys that came out to fit it were very helpful and knew what they were doing, it took them about 5-6hrs to install and afterwards they cleaned everything away and explained how to use the door etc, i am just in the process of ordering another door from them 5*

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from James/Chris and the team .. we had an initial delay from when we ordered due to Covid issues with their suppliers, but we were kept up to date with what was happening and revised fitting dates.

We would have no hesitation in recommending ABi!

Excellent service .. thanks

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Delivered 100% start to finish.

Delivered 100% from start to finish. Consulted, understood exactly what we were looking for. Didn’t push for us to go with the highest value option, instead quoted for a couple of options each of which met our needs. Advised us what style of mechanism to choose to as they had noted that the garage was used as a gym therefore space is a valuable asset! The quality and look of the garage door is brilliant along with the installation.

February 7, 2021
Unprompted review
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Rated 5 out of 5 stars

How Service should be!

I don’t normally do reviews on here but this company deserved a review! From start to finish, the service from ABI Garage Doors was second to no company I have dealt with in any field. From the initial phone call to the final installation this company has been as professional and courteous as could be. Punctuality and professionalism is key to me and this company were exceptional in these departments. We were kept in the loop from start to finish even in these difficult times. The service was prompt & efficient leaving nothing to be wanted by us. I would not hesitate to use this company for any of my future needs.... and I would highly recommend this company to any one requiring a garage door.... one very satisfied customer
Thank you guys.

January 19, 2021
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Really disappointed. I was talked into ordering by a plausible salesman who said he owned the firm. Fitters booked a Friday morning, arrived after noon and left at 3pm not having completed. Said they would return Saturday 3pm. So I cancelled my weekend at the coast thinking I could go the next weekend. (Lockdown put a stop to that.) The fitters didn't come and didn't telephone.  Monday; office managers told me a series of fibs in attempt to fob me off. The work, when eventually completed, was OK but this customer didn’t enjoy the way he was treated.

November 4, 2020
Unprompted review
ABi Doors logo

Reply from ABi Doors

Hi David,
I am sorry that your experience as our customer has left you disappointed and I am sorry if you felt that you were misled into ordering in any way. We have spent a lot of time ensuring that our service is as transparent as possible and have put a number of policies and procedures in place to make sure that every part of our sales process is led by our customers. The salesman was my dad and I can confirm that he is definitely still the owner of the business. The work to complete your project was scheduled in with our installation team for the Saturday but I understand that their previous job overran, and they did not have time to attend your property. Unfortunately, this information was not communicated to you. As a consumer myself I am aware how frustrating and disruptive it is waiting for things that don’t happen and I am genuinely sorry that this has been your experience. I have spent some time reviewing our procedures and as a consequence of your feedback we have implemented some changes to ensure this does not happen again. Whilst I realise that this does not change the outcome of the situation, I hope that the importance we place on your feedback provides some reassurance as to the integrity of our organisation.
Thanks
Luke Pierce

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