Ability Superstore Reviews 287

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Products bought are of good quality. Prompt delivery. Although a white mug was one article I purchased it is good to see dining equipment comes in colours as white can be difficult for those with deme... See more

Company replied

Rated 5 out of 5 stars

I ordered a rollator late Monday night,it was delivered,ready for use at 9 a.m. Wednesday morning,I'm very impressed,no messing about fixing it together either,it was already done for me,I will defin... See more

Rated 5 out of 5 stars

Fantastic range of products, easy website to use and order from. Speedy despatch so you get the items you need quickly, great quality items. Many years ago I worked for Social Services as part of an O... See more

Company replied

Rated 5 out of 5 stars

I was looking to buy a rollator for my elderly mother, but wasn't sure which one would be right for her. I phoned Ability Superstore and the customer care team were incredible. We spent 15 minutes goi... See more

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store

Written by the company

Founded in 2010, Ability Superstore offers one of the largest ranges of mobility aids and disability aids in the UK. Quick delivery and excellent customer service ensures that customers are kept updated on the status of their order. With free delivery on orders over £50 we are proud to be the number one online retailer of independent living aids in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Helping hands at a great price

The best price for helping hands so I can pick things up from the floor that would otherwise be out of my reach. Fast delivery and free postage. Lovely, helpful staff. Highly recommended.

September 11, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fit for purpose

We needed a window opener for my 96 year old mother-in-law to open and shut the window for her cat, but could only find litter pickers locally and online until I googled ''aid to open window for the elderly'' and got onto the Ability Superstore website. The opener is brilliant, well made and totally does what was advertised. We have given the details to the hospital ward mother-in-law was on as they were interested also.

September 7, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant Service and great item...hard to get anywhere else

I wanted an adjustable back rest for my motorhome but had great difficulty getting one to fit as the beds are narrow.

Found exactly what I wanted at the Ability Superstore and telephoned to make sure they were in stock. Customer Service said they would check and call me be and within a few minutes they were back on the phone telling me that it was in stock.

Brilliant, I ordered it online and it was delivered despatched within an hour or so and delivered the next day.

What more could you ask for...thanks so much it fits just right and I will definitely be returning

September 6, 2013
Unprompted review
Advertisement
Rated 4 out of 5 stars

Brilliant Service

I had a really positive experience from Ability Superstore, the only reservation I have is with their Courier Yodel. The van driver had to late deliver on two occasions due to their "Courier Home Delivery" putting a red sticker on "Unable to find my address".
This would not happen with The Post Office.

September 3, 2013
Unprompted review
Rated 5 out of 5 stars

great service

i had a chat with elaine , i found her very helpfull, she is good at her job, even though i couldnt see her i felt very relaxed talking to her, elaine was very helpfull to the product i was after. with my mobility the product is very good for me , but i must say when it is stationary it could do with a hand brake. regards john. ps it was for my wife..

August 30, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Independence Regained.

Full availability of items essential for many levels of disability. Helps promote independence and allows individuals to participate in day to day living. Prompt delivery and extremely efficient and courteous sales team.

August 25, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

what excellent service!

It arrived within 24 hours of the order being placed - and we live in mid-Wales! I would have no hesitation in recommending Ability Superstore to anyone.

August 16, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look