I‘ve ordered a pair of shoes over a week ago and they still haven‘t shipped. AboutYou keeps sending me emails that it‘s taking longer than expected, but every time they keep pushing the estimated wind... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am extremely disappointed with this purchase. I ordered Karl Lagerfeld swim briefs, but as soon as I opened the package, I noticed that the original tag had been cut off. This was never mentioned... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
Absolutely love the About You website and app. They keep rolling out new and better features in the app like price tracking for the last 30 days, sorting the products in different ways and the overall... See more
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
Contact info
3.0
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never About You again
I have been a loyal customer for years, but lately the ordering and returns process is worthless and the customer service is even worse. My last order was 2 jackets. They came with 2 different delivery services!! DHL and PostNL. Unfortunately the items do not fit and are therefore returned. Well, then you can first drive to a DHL service point and then to a PostNL point. What a crappy situation. The packages then get stuck somewhere and never arrive. Contacted customer service many times and you just have to wait. Your question is being dodged and no answers are given to your question. Once the packages arrive, you will have to wait another 2 weeks for your money. Two weeks are over, no money, you can go back to it. Well About You this was the last time I bought something from you. If you treat loyal regular customers like this, they will always be! pay everything on time...
March 1, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Marie,
I hope you are doing well. Thank you so much for your message. I truly empathise with your experience with customer service; it's disappointing to hear that you were treated that way. I want to extend my sincere apologies for the inconvenience caused. We always strive to provide our customers with the best possible experience, but unfortunately, we fell short this time.
Let me explain why your packages were delivered in such a manner. In order to offer a wide range of products, we operate warehouses in various locations and collaborate with drop-shipping partners. These partners utilise different delivery services, which may result in your orders being fulfilled by multiple carriers.
I understand how frustrating it must have been for the refund process to not go smoothly. Your feedback is valuable to us, and we are committed to addressing the issues you've raised. We truly value you and I hope you will consider giving us another chance. We would be delighted to welcome you back to our webshop. Wishing you a fantastic day ahead!
Kind regards,
Teno from ABOUT YOU
Advertisement
Customer Support Individual behavior was not appropriate
1 - What went wrong
I am an old About You customer, I got my order, box was damaged very badly (I have pictures) it was not what I ordered, I called (21-03-2023 at 12:15 PM) to help line (Support team). He picked up call, listened me and said, will start investigation. I requested him to send me an email what you are saying on phone call as evidence for me. He shouted on me and disconnect the call. Due to his worst behaviour, I will think about not to buy from About You anymore. Also he did not sent me an email for which he was promising.
2 - How a company can improve
Please give proper training to your support (help line ) team how to talk to the customer. If customers don't get what they order , to who they will complain. Today he shouted on me and I am going to stop buying on About You, I had been shopping since couple of years. Due to this kind of employee/person, you will lose your customers. Please train them properly
March 21, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Halder All Khan,
I hope you are doing well. Thank you so much for your message. I am sorry to hear you had such a bad experience with our customer service. We always strive to give our customers the best experience. The customer service shouting at you is definitely something we will investigate because that is not normal behaviour. I appreciate your feedback. I am disappointed to hear that just one unpleasant experience has deterred you from shopping with us again, and I hope you will consider giving us a second chance. I wish you a pleasant day ahead.
Kind regards,
Willem from ABOUT YOU
Treats customers like animals and ships in garbage bags
Absolute useless site! Treats customers that spend a good like animals.
I recently made quite a big order on the site, at first i already was pretty mad that i couldn't apply any discount. As a VIP member I could expect a little more benefits but no, absolutely none. I ordered and the order got shipped 3 days later! Eventhough it promises very fast shipping for vip members. Then after, it arrives in 5 different plastic garbage bags, all of the boxes were HEAVILY damaged and I had to return everything.
I have ordered a lot on the site and always have atleast one problem, but this was definitely my last time ordering from them.
Completely ridiculous.
March 12, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey MS krt,
Thank you so much for your message. I feel very sorry for you that your delivery arrived late and your boxes were damaged. We always strive to ensure our customers have the best customer service experience. Unfortunately, sometimes things go wrong due to communication issues with our partners or other complications. We are constantly working to improve our delivery times and ensure that the orders are in good condition upon arrival.Obviously we won't use garbage bags as packaging for our orders. The plastic bags we use are made from recycled materials, and you can recognize our printed logo on the bags. They do however have the same dark grey color as some garbage bags have, but you would need to trust me that we don't use those. The plastic of garbage bags would never be strong and protecting enough to transport our items through Europe.
We're taking our packaging very seriously and always try to find the best way to ship our items to our customers. When you receive several parcels from your order, this is because your items are shipped or: 1) on different days, due to stock variations, or 2) from different partners (dropshipping) or warehouses. I'm sorry for the inconvenience, but I hope you're satisfied with the items you've ordered. As a VIP, you can receive discounts on some products and always enjoy free delivery. However, we cannot guarantee that you will always receive a discount as a VIP. You can contact VIP Customer Service for more information on what we offer our VIPs. The VIP customer service phone number is consistently located at the bottom of every email we send to you. Our apologies for any inconvenience this may have caused you. We hope you will give us a second chance. I wish you a nice day.
Kind regards,
Bert from ABOUT YOU
If I could give 0 I would
If I could give 0 I would! I placed an order and never recieved it, after 10 days I'm writing to customer service and they casuali say parcel is on the way back to them. After I point out that delivery service didn't even tried to contact me, they say delivery service was busy therefor they didn't dropp it of at my place and that About You won't send me package again. I'm complaining of their level of service, and they are saying to place an order again. On my way to do that I'm noticing prices are doubled from original prices. Writting them again that was not so nice of them. They are finally giving me vaucher - which is *NOT WORKING*! Their eplanation is that you cannot use it while promotions are on. I lost so much time on them to not have situation resolved. I'm nevere, ever again shopping at this online store. I would recommend to *AVOID AT ANY COST*!
March 7, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Lucie,
I hope you are doing well. Thank you so much for your feedback. I feel terrible about your experience with your parcel. I really understand your frustration. We always want to give our customers the best experience. I advise you to call customer service again, explain everything that happened, and tell them that you ordered the article when the price was lower than it is now. They have the tools to see what went wrong so that we can make sure that you will get the best help. For more information on the voucher terms, please visit: http://www.aboutyou.nl/waardebon-voorwaarden, so you can be sure to use the voucher under the right circumstances. I hope you still want to give us a second chance and that we will see you back in our webshop.
I wish you a good day and hope you get the solution quickly.
Kind regards,
Bert from ABOUT YOU
Definately not recommend
Definately not recommend! I have received 3 times wrong sizes in items that I ordered.
February 22, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey hey,
Thanks for your review! This is of course not the experience we want for our customers. I'm very sorry for this. I recommend to contact our customer service (klantenservice@aboutyou.nl) and share the details about your order and items you've ordered. In case this happens more often with the same items, a bigger research will start to find out why this is happening and of course to make sure this will not happen anymore in the future.
I hope I informed you well and I wish you a nice day & weekend ahead.
Kind regards,
Stefan from ABOUTYOU
Advertisement
Placed the order 30/01, one month later the order hasnt arrived
After i placed the order, and the expected delivery date has passed, i was given a generic aswer that my parcel is on its way and they are experiencing a huge amount of orders.. ONE MONTH later, after I contacted them again, they never opened an investigation to provide me an answer with whats happened, i was just given the otpion to get my money back. If you check the reviews, you can see it is happening all the time, the company is a scam
February 19, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Maria,
Thank you for your review. I'm so sorry to hear that you have to wait so long for receiving your order. This is not the experience we want to give our customers. We're always trying to find the best solution for whatever issue happened. If it's getting too difficult to find out what exactly happened to 1 order, our customer service tries to give the best solution possible, in this case refunding the order (even although we don't have the items anymore and we also didn't receive them as a return) based on trust.
Of course I understand you just want to receive the items you've ordered, but unfortunately things like this sometimes happen. Obviously we try our best to prevent these mistakes!
Again, I'm so sorry that you needed to wait so long and you didn't get your items.
But I hope I informed you well and we'll see you once again in our webshop.
I wish you a nice weekend!
Kind regards,
Nina from ABOUTYOU
They don't deliver on time
February 2, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hello,
Thank you very much for leaving your feedback. We greatly appreciate your response.
However, I am sorry to hear that delivery times have been taking longer than you would expect lately. We understand how frustrating this must be for you, and we appreciate your patience and feedback.
Clearly, there is room for improvement, and we take your comments seriously. We want to assure you that we are working hard to improve our logistics processes and streamline our services to reduce delivery times.
Should you have any further questions or problems, you are more than welcome to contact our customer service colleagues.
Our customer service can be reached by phone at 0800 / 02 29 967, Monday - Friday between 08:00 - 20:00 and Saturday & holidays from 09:00 - 18:00. Or via email klantenservice@aboutyou.nl.
I hope to have informed you sufficiently.
Kind regards,
Marinus from ABOUT YOU
This Saturday after returning an order…
This Saturday after returning an order from Bulgaria to Germany (I guess), my wife have put her wallet with all her identification cards and debit cards in the package by mistake and have been trying for third day to get any answer from about you's office or logistic base where all orders are received. I have received an email that my order has been received but no answer on the wallet topic. The wallet is brown/black with zipper and have my id cards with my name on it. Please help us find it and send it back. Already put a couple request and have received no answers. Track number: aybg-642-262482568.
Thanks in advance!
Best Regards,
January 29, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Ivan,
thank you for leaving your feedback regarding your recent order at About You.
We are sorry to hear about the possibility of your wife having lost her wallet during the return process of her items.
I would advice you to contact the About You customer service from the shop where you placed your order (so aboutyou.bg). Our customer service can be reached by phone at 00 800 118 4977. Or via email obsluzhvanenaklienti@aboutyou.bg.
I hope your wife's wallet is soon located.
I hope to have hereby informed you sufficiently.
Kind regards,
Roderick from ABOUTYOU.
3 orders = 3 defective jackets...
3 orders = 3 defective jackets.... First has 2 defect, second one was not been useful and the 3th was just used without labels.... just very very low quality!
January 18, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hello,
Thank you for your feedback.
I am sorry you have had this experience.
We deeply regret that the jackets did not meet the required quality standard.
I strongly encourage you to call customer service on 0800 / 02 29 967, Monday to Friday between 08:00 - 20:00 and on Saturday & holidays from 09:00 - 18:00.
You can also email us at klantenservice@aboutyou.nl, so they can help you further with this matter.
I hope to have informed you sufficiently.
Kind regards,
Sofia from ABOUTYOU.
Advertisement
MY ORDER NEVER ARRIVED.
MY ORDER NEVER ARRIVED.
THE DELAY ABOYT 20 DAYS AND ONE MAIL WHICH SAY SORRY FOR THIS, THE PRODUCT HAD ONE PROBLEM,I WILL GIVE YOY 30% DISCOUNT FOR YOYR NEXT ORDER.
NO, THANK YOY!!! YOY MUST MUCH CONSISTENT ON PEOPLE!
January 5, 2024
Unprompted review
I tried yesterday to log in i did it…
I tried yesterday to log in i did it and it was all good but today when i tried to login i get the notification and the site told me that the email or thw password is wrong but I'm 100% sure that its right and i tried to change multiple times the password and i get the same notification what's wrong
January 9, 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hello Pasxalia,
thank you very much for your feedback. I hope you are now able to login again. If not I would kindly advice you to reach out to contact service. So they can assist you with your account issues.
Our customer service can be reached by phone at 0800 / 02 29 967, from Monday - Friday between 08:00 - 20:00 and Saturday & holidays from 09:00 - 18:00. Or via email klantenservice@aboutyou.nl. We are ready to listen and help.
Kind regards,
Marieke from ABOUTYOU
Available itens that never get delivered
I made an order for a sweatshirt that I was looking for. On the product page it showed 3 itens available, when I proceed to the cart I get a message saying something like "Your item is not reserved until you proceed with the payment", I immediately paid and waited for my order to arrive. After 3/4 weeks, I contact support, and they tell me that the item will probably never be delivered because it is out of stock. After 1 week I go on the product page again and there is 1 item available again. I contacted support again via call and they tell me they cannot send me the sweatshirt but they will proceed with the refund (against my will).
December 13, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello Ruben,
Thank you for your feedback.
We are sorry to hear that you had this negative experience. Due to the way our online store is set up, there are several minutes between communication from our store to our warehouses. Therefore, items may be cancelled.
We apologize for the inconvenience.
Best regards,
Camilla from ABOUTYOU.
Keeps on sending the wrong size…
Keeps on sending the wrong size (sending slim fit and xtra slim fit instead of regular fit). When you order another one from them, the keep on making the mistake. When you call them they cant do danish properly, so hard to understand. And their response was just "oh okay we dont understand that". That is just sad! Bad customer service experience.
December 11, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello Søren,
Thank you for your review. I'm sorry to hear that you received an item in the incorrect size, and the customer service was unable to assist properly. We strive to improve our customer service for the future.
Usually, if you received an incorrect item, we recommend that you return it. This is because you had not ordered the item and therefore no order is in the system for that item. I understand that this can be frustrating.
Again, my apologies for the inconvenience and I hope you will give us another chance in the future.
I hope to have informed you sufficiently.
Kind regards,
Karen from About You
Advertisement
Months of waiting
I ordered the shoes when the rainy and cold weather started - 18.10.2023. I've been waiting for her for over a month. The order is no longer relevant. I have already bought 2 pairs of shoes elsewhere. The order is still unknown where. Money is not returned.
November 18, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello Estelle,
Thank you for your feedback!
It is annoying that you had this experience and did not receive the item you ordered. 1 Month is definitely not the usual delivery time we strive for. I regret to hear you had to wait so long and apologise for the inconvenience.
I advice you to contact customer service regarding your delayed package. Our customer service team can be reached by phone at 0800 / 02 29 967, Monday - Friday between 08:00 - 20:00 and Saturday & holidays from 09:00 - 18:00. Or via email klantenservice@aboutyou.nl. They can help you track your order, or manually refund your payment.
I hereby hope to have informed you sufficiently.
Kind regards,
Brian from ABOUT YOU
They sent me totally wrong product and…
They sent me totally wrong product and the response when i asked for my product is we are sorry you may ask for refund. This is not custom service for the client. When the company sends the wrong product you owe to find a solution. Now I have to be through returning and lost of time
For me. I will never shop again
November 6, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Dear Vasso,
I'm sorry to hear about the trouble you've had with your recent order. Receiving the wrong product is certainly frustrating, and I completely understand your disappointment.
Usually, if you received an incorrect item, we recommend that you return it. This is because you had not ordered the item and therefore no order is in the system for that item.
Your feedback is essential and will be taken seriously by the company to prevent similar issues in the future. I truly apologize for the inconvenience and frustration this situation has caused. If there's anything I can do to assist you further or if you have any other questions, please let me know.
Again, I apologize for the inconvenience and I hope we can regain your trust in the future.
Best regards,
Klaas from ABOUT YOU
My personal opinion-avoid this company
My personal opinion-avoid this company. Order is not being sent for 12 days. When I contacted support- all I got was complete ignorance and no questions I had were answered.It feels like company lacks funds and just makes discounts to make you buy so that they collect the money they need. They only send automated emails that order will be delayed because they have a lot of orders now, but having a lot of orders it’s a problem of the company that has to be solved and shouldn’t be put as an argument to the customer. My advise - do not use this company if you can, unless you want to have continuous problems.
October 20, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Dear Unge,
I appreciate you sharing your experience with us, and I am deeply sorry to hear that you were disappointed with the services you received.
It is absolutely not our intention to make you feel that we are indifferent or insufficiently responsive to your inquiries. Our customer service is supposed to be careful and attentive, and I am sorry that this was not your experience.
We understand that a lengthy delay in shipping your order is very disappointing, and we sincerely apologize for any inconvenience this has caused. We strive to provide the best possible service, and I am sorry that we did not meet those expectations in this case.
We will discuss your feedback internally and try to understand what went wrong, to ensure that we make improvements in our processes and communication with our customers.
Again, our sincere apologies for the experience you had. We appreciate your feedback and hope you will give us another chance to serve you better in the future.
Kind regards,
Björn from ABOUT YOU
I consider this a form of stealing
This was the last time I have ever shopped at AboutYou. I gave them simply too many chances over the years, receiving worn items, waiting for weeks to receive refunds, etc.
But this last experience topped it all.
I have returned an order number aynl-545-248067745, and it has been delivered to AboutYou on October 5th (tracking details clearly visible to them). Somehow the refund has not been made. When I contacted their customer team, I was forced to fill extensive documentation to even begin the investigation. I refused to do that because I do not understand why I need to prove that the refund has not been made, when it is clearly visible in their systems and also in my Account section. I have nothing to prove. So they are basically illegally withholding my funds and refusing to pay it back. Out of principle I will not fill in unnecessary documentation to prove something that is EVIDENT. And I have never in my life been asked anything like that from other respectable e-shops as they take full responsibility for their mistakes.
So I consider this a form of stealing. God knows how many more people are not getting their refunds and not checking their bank accounts. I am DONE with this company for good. Shameful.
October 28, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello Egle,
I am very sorry to hear about your disappointing experience with our service. There was absolutely no intention to frustrate or inconvenience you, and I understand your sense of frustration.
We are striving to improve our customer service for the future and I can only encourage you to contact our customer service team. I would like to emphasize that we take the situation seriously and offer our sincere apologies for the inconvenience you experienced. It is absolutely not our intention to inconvenience customers or deprive them of their money unfairly.
The fact that you had to fill out unnecessary documentation to receive a refund is not our intention. We will thoroughly investigate this issue internally to ensure this does not happen again. Our customer service is available by phone at 0800 / 02 29 967, from Monday - Friday between 08:00 - 20:00 and Saturday & holidays from 09:00 - 18:00. Or via email klantenservice@aboutyou.nl.
If there are any further steps we can take to rectify this issue, please let us know. We are here to help.
Again, our sincere apologies for the inconvenience you have experienced.
Kind regards,
Bas van ABOUTYOU.
Advertisement
Always delayed shipments up to 2 weeks!
Horrible marketplace. Every single order is "delayed due to too busy in the warehouse" and takes 2 weeks to be shipped.
Be sure to only order from partner sellers here, as About You never delivers in a timely manner, only their partner sellers on the platform do.
October 15, 2023
Unprompted review
Reply from ABOUT YOU Nederland
Hello,
Thank you for sharing your recent ordering experience. We are sorry to hear that the way the shipping process did not meet your expectations. We understand that receiving your order to late can be inconvenient. We are currently integrating a new warehouse for the Netherlands, and hope to resolve the issue as soon as possible.
We take your feedback to heart and will look internally at how to avoid this type of situation and optimize our processes.
If you have any questions in the future or if there is anything we can assist you with, we are at your disposal. Thank you for your honest feedback and we hope your next shopping experience will be more positive.
Kind regards,
Jette from ABOUTYOU
A versatile online shopping platform
AboutYou.com is a versatile online shopping platform. Their vast selection of fashion, accessories, and more offers something for everyone. The user-friendly website design simplifies the shopping experience, and their personalized recommendations help in discovering new styles. While it's a convenient place to find a variety of brands and products, the overall experience might vary depending on location and availability. Nonetheless, AboutYou.com's diverse inventory and tailored shopping experience make it a worthwhile stop for fashion enthusiasts.
October 5, 2023
Unprompted review
Fast Delivery and Good quality
Fast Delivery, Well packed clothes, Correct size, Good quality of all the products received. I recommend the website authenticity for a trustworthy shopping experience.
October 8, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.