Absolute Collagen Reviews 

4,269
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 631 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting noticeable benefits for their skin, hair, and overall nail strength after regular daily use. People also emphasize the reliable delivery service, alongside a very responsive support team that efficiently assists with queries and free loyalty gifts. Some people were dissatisfied with the subscription management, mentioning ongoing difficulties when attempting to easily pause, modify, or completely cancel their recurring orders. Furthermore, a small number of consumers experienced unwanted skin irritations from specific topical creams or encountered occasional delays with package deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting great results for their hair, skin, and nails. Many... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are outstanding and leave skin... See more

Subscription

Consumers find subscription experiences to be a mix of convenience and frustration. While many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt, punctual, and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

took a long time to see results. my skin (face) not much difference, but my nails a great improvement. good and reliable delivery. i still find it quite expensive!

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,269)

601 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am starting using from January!

I am starting using from January!! .. sorry for my English..
In 6 months i started surprised… my hair… they started better!!! 🙏

August 8, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Laila,

We're so happy to hear about the positive changes you've seen in your hair after six months! Thank you for sharing your wonderful experience.

Rated 5 out of 5 stars

Great stuff…

Great stuff my hair & skin look & feel so much better.
My skin was very dry, i finally have much plumper & softer moisturised skin.
Very helpful customer service & fast delivery

August 5, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Linda,

We are absolutely thrilled to hear how much our product has improved the look and feel of your hair and skin! It's wonderful to know your skin is now plumper, softer, and moisturised. We're also delighted that you found our customer service helpful and delivery fast.

Rated 5 out of 5 stars

Great product which I feel has been…

Great product which I feel has been really beneficial to my skin . Customer service excellent, allowing me to change my subscription as required to cover holidays which I have really appreciated

August 6, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Susan,

We're so happy to hear that our product has been beneficial for your skin! It's also wonderful to know that our customer service team was able to assist you with your subscription needs.

Rated 5 out of 5 stars

Great products and very helpful…

Great products and very helpful customer service team. I love Absolute Collagen. Definitely try it.

August 6, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Sarah,

We're so happy to hear you're enjoying our products and that our customer service team was helpful! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Fabulous products

August 4, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Michelle,

Thank you for your feedback. We're glad to hear that you are enjoying the products!

Rated 5 out of 5 stars

Life improving supplement

I am in my sixth year of using this product and this is something i will always budget for. I was using several products before starting my AC journey. I now know that i was peri menopausal at the time. I am 57 in August and feel the best i have done in years. My hair and nails are growing and my aches and pains have gone. Before taking this my hair was thinning, my nails kept breaking and i felt generally not myself. I was buying loads of different products that i was not seeing results from. This product and their customer service is amazing and I am grateful for both.

August 5, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Inez,

We are so happy to hear about your incredible six-year journey with our product and how it has positively impacted your well-being. It's truly wonderful to learn that you're feeling your best in years, with improvements in your hair, nails, and a reduction in aches and pains. We deeply appreciate your kind words about our product and our customer service. Your feedback is invaluable to us.

Rated 1 out of 5 stars

I have cancelled this order and it has…

I have cancelled this order and it has just been delivered! I hope I have not been charged. I wish to cancel my subscription right now!

August 3, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi, thank you for your feedback.

We're so sorry to hear that this has occurred. Please rest assured that a member of the team will be in touch with you today to assist further.

Rated 5 out of 5 stars

Your products are amazing

Your products are amazing. I have used these for many years. I will never choose another company for their products. Thank you Maxine and team for all you do for us.❤️💛💛 XXX

July 26, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lynn,

We are incredibly grateful for your loyal support over the years. It truly means a lot to us that our products consistently meet your expectations. We appreciate your kind words!

Rated 1 out of 5 stars

The delivery today was mangled up and…

The delivery today was mangled up and is unusable.

August 2, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Carol,

Thank you for your message.

We're so sorry to hear that is the case! A member of our team has reached out to you to assist you further with this.

Rated 5 out of 5 stars

Great so far really enjoying the…

Great so far really enjoying the products that I’ve used so far

August 1, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Sharon,

We're so happy to hear you're enjoying the products you've used so far! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

So let’s start I had it a few months

So let’s start I had it a few months . Then decided to change as you see other that are better high strength. So I changed had 2 other different ones . And was not keen on so went back to my original one I started . I prefer the taste of this one and fine it good . Also love the creams they do .

July 31, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Gillian,

We are so glad to hear that you returned to our product and are enjoying its taste! It's wonderful to know that our creams are also a favourite. We appreciate you sharing your experience with us.

Rated 1 out of 5 stars

Cancelled my subscription on 13/07 they…

Cancelled my subscription on 13/07 they still sent it on 31/07 and charged me now ignoring my e mails

July 31, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Mr&Mrs Guy,

Thank you for your feedback. I'm so sorry to hear that is the case.

We will ensure that your query is reviewed today and someone will be in touch as soon as possible.

Rated 5 out of 5 stars

Great product

Great product

July 24, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Maureen,

Thank you for your positive feedback! We're so glad to hear that you've enjoyed the product!

Rated 1 out of 5 stars

Impossible to cancel subscription

Trying to cancel my subscription which you can’t do online - unheard of in today’s day and age. Have sent 3 emails today and still not been unsubscribed, instead been sent offer after offer to try and get me to stay on. Absolutely ridiculous to not just be able to cancel a subscription - wouldn’t recommend unless you never plan to cancel for a lifetime!

July 31, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Charlotte,

Thank you for your feedback. We're sorry to hear of any frustration that has been caused.

We ask our customers to reach out to us to cancel their subscription, as we appreciate all feedback we receive. This feedback helps us to continue to improve our services.

I've requested some additional information to ensure that your subscription has been cancelled as per your request.

Rated 5 out of 5 stars

Great product. Great service

Great product, kept informed of delivery details and excellent service.

March 14, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Indy,

We're so happy to hear you had such a positive experience with us! We're glad you loved the product and appreciated our delivery updates and excellent service.

Rated 5 out of 5 stars

Great product

Great product, hair and nails are so much stronger, joint pain reduced. Easy to take lots of flavours and customer service is prompt with great advice

July 29, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Sharon,

We're so happy to hear you're experiencing such positive results with stronger hair and nails, and reduced joint pain! It's wonderful to know you find our product easy to take and enjoy the variety of flavours. We're also glad our customer service has been helpful.

Rated 5 out of 5 stars

I can’t praise this company enough…

I can’t praise this company enough :-Thank you so much for your excellent feedback and speedy service which was very much appreciated.
I definitely will continue to praise and purchase from Absolute Collagen

July 27, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Karen,

We are so delighted to hear your wonderful feedback and that you appreciated our speedy service! We truly value your continued support and praise.

Rated 1 out of 5 stars

Bought a one off 12 days ago

Bought a one off 12 days ago, rude awakening this morning to find they’ve taken £55 from my account on the basis that I ordered at silly o’clock this morning!!! This is not what I’d expect and put the bank fraud team on it!!

July 31, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lorraine,

Thank you for your feedback. It sounds as though you've signed up for our subscription service, which gives you access to discounts amongst other things.

We appreciate that this has caused some frustration, so I've requested some additional information so we can look into this further for you.

Alternatively, you're welcome to reach out to the team on care@absolutecollagen.com, and one of our Customer Service Team will be happy to assist.

Rated 5 out of 5 stars

Happy customer

Excellent customer service who responded and resolved my enquiry quickly. Really great company.

July 30, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Margaret,

We're so glad we could quickly resolve your inquiry and provide excellent service. Thank you for your kind words; we truly appreciate your positive feedback!

Rated 4 out of 5 stars

an improvement

took a long time to see results. my skin (face) not much difference, but my nails a great improvement.
good and reliable delivery. i still find it quite expensive!

July 26, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Caroline,

We appreciate your feedback and are glad to hear about the positive improvement in your nails and our reliable delivery. We understand your concerns about the time it took to see facial results and the cost. We continuously work to improve our products.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look