ABUS Nordic Reviews 54

I purchased The BORDO 6500 Smart lock. The lock stopped working after less than 6 months. Despite following the recommended instructions the lock was impossible to open with the OS App. On top of that ABUS refused to approve my claim and left my reseller haning. I got a very bad experience from customer service as well.

I did not expect this poor service and poor quality from a company which (I used to) hold high.

I do NOT recommend anyone to purchase this lock, a shoutout to resellers as well. Keep this product away from your customers.

The Abus Granic Victory disc lock damages the disc/rotor if someone try’s ro move your bike. The conical shape of the lock warps the disc/rotor when it contacts the disc caliper. This has happened to me twice with each repair > $400 to replace the rotor. Also the warning/safety cable is too short for adventure bikes. A disc lock should not damage the dis, there are better designs.

Locked battery will get stolen
I researched ALOT before I bought a Riese and Muller Nevo GT various e-bike. The locked in situ BOSCH battery was stolen when my bike was parked outside. I was surprised to learn after this incident how expensive a replacement battery is and how easy it is to overcome the ABUS battery lock. A child with a simple screwdriver and minimal effort could get the battery out in under 1 minute. This is a design flaw. I contacted R&M and was shut down my customer service. I even gave them a video showing them how easy it was get the locked battery out. I tried contacting the CEO but no response. I was disappointed by the poor customer service of a brand that is highly regarded in the industry so I would advise not to by.

Abus 6500KA with alarm. Warning, don't buy this lock if you live in a cold country. It breaks down in temperatures under - 10. It often fails in much milder temperatures as well. Not just stops working, it breaks down. Two of mine did. Abus told me to buy another model. And the battery is not chargeable. Completely rubbish!

I bought a GRANIT Detecto, spending more than 100€. Without any reason, it is now simple to close it anymore. I tried to contact customer care, but they answered that they do not have customer care in Italy.

In addition, I had another Abus locker. The key broke inside the locker, and I spent more than a month without the bicycle and figuring out how to fix it (angle grinder).

I will never buy an Abus product again.

Zero customer service. I have been chasing down by email and by phone for a $250+ lock that inexplicably stopped working.

I wish I had checked Trustpilot before buying their products. Rating here says it all. I bought two expensive bike locks (each in 100 US$ range), and three out of four keys broke. Received 0 response from their customer service. Overpriced, poorly designed products and a company sailing on old glory. Never again.

Great locks and responsive and helpful customer service here in the UK. I'll buy from them again for sure.

Firstly they don't answer emails!!!
I don't care about their improvements. Never buy abus again!! Advice you to do the same!!

Purchased 10 matching key weatherproof padlocks, and all 10 have the same issue and seized solid, despite oiling regularly. Abus used to be the market leaders in quality, and was my first choice. Not now, I will be looking at other manufacturers, as the quality certainly won't be any worse!

Their bike locks are amazing. Super strong, super reliable, easy to use and great accessories.

Their customer service isn't ideal and it took me 2 hours just to figure out the right part number to replace a bracket (after they referred me to someone who referred me to someone else)