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Frustrating service, which has to go through an AI chatbot (booked through hotels.com). Calling the hotel couldn't help - the situation felt helpless as the hotel couldn't do anything and hotels.coms chatbot was stuck in an infinite loop of wanting me to log in.
I stood in line for almost an hour to check in. "Sorry we are busy" said the receptionist - we are fully booked".
So... Did they not know that they were fully booked and could open more than three of the 8 counters?
Next morning it took 20 minutes - and there was not even a queue... They are SO slow and I do not want to visit again!
AC Bella Sky cheated my dad for 26.000 DKK!!!
My dad have a company who provides for a party company providing food trucks. He was booked for a staff party for Bella Sky employees back in August where he showed up and served them food. As he reached out to them afterwards and pushed for his money they just simply don’t reply, ghosted him and the staff in the hotel can’t help with anything. The guy who booked my dad is not working for the hotel anymore and the hotel doesn’t take any responsibility at all. They still owe him 26.000 DKK!!!
Disgusting behavior and if not paid soon or contacted we will send it to Inkasso if necessary.
Me and my wife stayed five nights and had the most comfortable stay. The room had a great view, the bed was very comfortable and the bathroom is bright, spacious and the shower is very nice. We ordered room service twice during our stay. The service is prompt and professional. I highly recommend the burger that is the best burger I have had at any previous room service experiences. The hotel is located next to the metro station and it only takes 10
minutes to get to Kongens Nytorv (city center). I highly recommend this hotel and we will definitely stay there again for our next visit in Copenhagen.
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