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i bought bmw steering wheel lock from here first package arrived has an issue but it got resolved straightaway and recieved 5% discount on price too.very much pleased with the customer service will happily recommend to others.
On the 26/09/23 I ordered an RTC6000 from Acc4u costing £77 because Amazon were out of stock - this failed April 2024 after being used twice.
I had to return it for testing at my own expense.
I received a replacement in June 2024 but this has now failed after only 5 uses.
Acc4u are refusing to help with this and advised contacting Ring despite each unit failing within 6 months and contrary to consumer rights which specify a product should last a reasonable amount of time which is up to 6 years.
Ring have also refused to help as contract is with Acc4u.
I would not buy a Ring Compressor as they are clearly poor quality and will not buy from Acc4u again due to poor customer service - in future will wait for Amazon to restock as this would have been resolved immediately with no cost to me as unlike Acc4u they abide by consumer law and reasonable time limits for reliability!
Reply from Acc4u
Thank you for sharing your feedback with us. We’re sorry to hear about your experience, and we want to clarify our commitment to customer satisfaction.
The RTC6000 unit includes a one-year manufacturer warranty, and within that period, we did replace your unit at no cost—even though the initial product was functioning as intended after testing. We took this step as a goodwill gesture due to the depleted battery, which the manufacturer recommends maintaining by regular charging. Our records show that you acknowledged this ignorance of guidance/maintenance procedures as per manufacturer instructions. However we still offered you a brand-new replacement at the time.
Now that the product is beyond the warranty period, we had reached out to Ring to explore if they can offer any further assistance to you. While we must respect the warranty terms, please know we have made every effort to support you, and we value your feedback as we continually seek to improve our service.
Thank you again, and we hope this clarifies our efforts to assist you along the way.
Kind Regards,
Acc4u Customer Support Team
This seller behaves in an unbelievably disgusting manner. I asked a simple question in an instant message to these people and they ignored me for hours upon end, I even sent them question marks because I was still being ignored then they replied hours later saying that they hadn’t heard anything from me, then they just randomly cancelled my order leaving me out of pocket for days waiting for the refund.
I even have screenshot evidence supporting everything I’m claiming here. I would AVOID these people at all costs. They are time wasting liars that don’t deserve to run a business for being so uptight or damn right stupid!
Since purchasing from seller on eBay I’ve had nothing but trouble from them…
Just by leaving this seller a review they have gotten their knickers in a twist over it for months and now even possibly years to come!
When they get depressed and feel low self esteem they tend to feel the need to keep constantly editing their replies to your review by threatening, harassing, being absolute bullies and going as far as posting a vulnerable elderly lady’s name and address online in the most vindictive manner possible.
The personal details were obtained by this company through an eBay account which was held by a victim that actually had nothing to do with the situation whatsoever. This was all an attempt to blackmail me just to remove a feedback!
You got what you wanted Acc4u. I’ve now revised and left you the review you wanted which can’t get any further from the truth if I tried and you know it. I’m really surprised that you kept it up for such a long time and decided to go down the route that you did.
If I could add screenshots to this review I would, but If Trustpilot or anyone would like to see the screenshot evidence of everything I’ve claimed here including the screenshots of the eBay messages that Acc4u continues to lie about it’s really not a problem for me because I have them saved forever and everyone knows that you can’t edit eBay messages…
Reply from Acc4u
After placing an order for a Fiamm car musical air horn, the buyer contacted, citing a disorder that made him extremely sensitive especially towards packaging, demanded 100% immaculate, kink-free packaging.
Knowing the issues relating to OCD and also that, absolute 100% perfection in packaging is impossible to guarantee, we immediately emailed him to apologize and offered a full refund and cancellation to prevent any distress.
When he didn’t respond to our initial email, next day we sent a follow-up with a clear 5pm dispatch deadline, requesting either his confirmation to proceed with dispatch or a cancellation as needed. After receiving no reply, we had no option but to cancel the order and issue the refund.
After coming across his inappropriate review, we sent him screenshots of our communications, hoping he would recognize his mistake and apologize for his harsh inaccurate review, but still, he did not respond.
Additionally, we've since learned that this same buyer has purchased this item from another fellow seller, where he is reportedly zooming in on minor imperfections in even in the corners of packaging and declaring it to be less than mint! This also suggests he was dealing with multiple sellers and may have mixed up his messages, thinking he had replied to us.
Our only action was to issue a refund after receiving no response to multiple messages that we sent.
The language used in his review, reflects an unreasonable and unfair tone not typical of a rational person.
Great service from these guys. I ordered a battery charger and in less than 24hrs it was with me on the Sth coast from Scotland !
Very impressed and i will definitely use them again 💪.
Reply from Acc4u
Hi,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear you were impressed with our speedy delivery. Knowing that we could provide a great service for you means the world to us.
We truly appreciate your support and look forward to being here for you whenever you need us again. Thank you for choosing us!
Kind Regards
Acc4u Customer Support Team
Sometimes you have to go out of your comfort zone. The RTC6000 was out of stock on Amazon so I had to look elsewhere. Acc4u was the only supplier to have it in stock and there was also free delivery. Thankfully, there was no risk using Acc4u. The RTC6000 unit arrived about 2 days later and I am very impress with the product (I can see why it topped the Autotrader review).
Reply from Acc4u
Hi,
Thank you so much for your thoughtful review! We’re thrilled to hear that we had the RTC6000 available for you and that it arrived quickly. It means a lot that you trusted us with your order, and we’re so glad the product met your expectations.
We truly appreciate your support and look forward to serving you again. Thank you.
Kind Regards,
Acc4u Team
Delighted with the item, excellent communication, speedy transaction and delivery. Top class service. Will recommend.
Reply from Acc4u
Hi,
Thank you so much for your kind words and feedback. We’re thrilled to hear you’re delighted with the item and our service. Knowing you enjoyed the communication and speedy delivery truly means a lot to us.
We’re grateful for your recommendation and look forward to serving you again. Thank you for choosing us!
Kind Regards
Acc4u Team
Very quick delivery and product was as expected.
Reply from Acc4u
Hi,
Thank you so much for your kind words and feedback. We’re thrilled to hear you’re delighted with the item and our service. Knowing you enjoyed the communication and speedy delivery truly means a lot to us.
We’re grateful for your recommendation and look forward to serving you again. Thank you for choosing us!
Kind Regards
Acc4u Team
ACC4U are a dishonest seller with obnoxious customer service. I am actually stunned at the hassle they have caused over a crushed package!
Having had a small problem with shipping they requested I return the damaged items which I did and they are claiming they never received them and won't refund the purchase.
I strongly suggest avoiding them - it's just not worth supporting people who commit fraud.
Having googled them and found that they attack every customer who complains and accuse all of them of fraud I don't expect to get any resolution but maybe other people will avoid them so some good will come of it!
Update: Seller is trying to flag negative reviews as fake to get them removed as they do not want the truth to be told. Lucky for me I kept all the documentation!
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