Access Security Solutions Reviews 4

I called up yesterday perhaps over 30 times, none of their phone options work. On accounts and reception I came across the same lady who was new and untrained so couldn't even answer a simple question as to how long the warranty to the smoke alarm/fire lasted (I blame the management for this and not her). I also emailed them as I needed a quick response in terms of warranty and a call out for urgent repairs to the alarm system. The receptionist informed me that the team was 'looking into it'. So this is how they deal with something marked as urgent. I have yet to receive a reply back. The alarm system was installed about two years ago for Galliard Homes by this company. It may have just gone out of warranty however that also goes to show the poor quality of the product and not just poor aftercare customer service.

I was given the number from Alex to ring CCTV Direct and other companies in Yorkshire. However CCTV are based in Stockport not far from where I live on Sale.

Access Security Solutions fitted my new Yale lock today. It is a new lock to the market, but they clearly new their stuff. They were prompt, polite and helped to set up the app for me. Overall very happy with the service.

We purchased a Smart Home Alarm from Yale for two reasons: 1) it had a good rating on which?; and 2) it was advertised with installation provided by on of Yale's Smart Security Partners.

The first partner, Dean Atkinson (Access Security Solutions) was scheduled for 22 November, 12:00 - 14:00. He didn't show-up and didn't phone to explain why or to rearrange the appointment.

We phoned Yale's Helpline and were told that a Matthew would contact us about a new engineer. Three days later we received an email from Matthew Bond (Customer Support Team Leader). He apologised and offered us an additional accessory for the inconvenience. He also said that another engineer would contact us to arrange and installation.

The second partner, Colin Thomas (The Key Master Locksmiths LTD) was scheduled for 4 December, 8:00 - 11:00. He didn't show-up and didn't phone to explain why or to rearrange the appointment.

We phoned Yale's Helpline again on 4 December and were told that our issue would be marked 'urgent' and someone would contact us soon. Nothing later that day. We phoned again on 5 December and were told someone would contact on the same day. Nothing.

We phoned again today to be told that our money had been refunded and we would have to find someone to install the system on our own. At present, we have received no refund from Yale--and no additional accessory for the inconvenience.

It seems suspicious that Yale (and its global parent company ASSA ABLOY) have no engineers to install their products in London, yet they are willing to charge £220 and waste customers time by having them wait at home for engineers who never arrive. It reeks of a scam!!!