A smooth and easy process, from enquiring to booking, the staff at Basingstoke were very informative and helpful. The only down side are the corners to get to the storage unit which are quite tight t... See more
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Location
Switch locationRankine Road 6, Slington House, RG24 8PH Basingstoke, England, GB
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Absolutely phenomenal service. Clean, well looked after units, competitive prices, and every interaction I had with the team was amazing - they couldn't have been more accomodating. Thank you Access!!... See more
Company replied
Great use of AI chat to manage initial enquiry in the evening out of normal business hours to set the booking in motion, which was then followed up by the local depot team the following morning to en... See more
Company replied
clean well organised. clarity on using access codes and what keypad to use well confused as was told three different instructions. A small hand out sheet would be a GOOD idea
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Rankine Road 6, Slington House, RG24 8PH, Basingstoke, England, United Kingdom
4.7
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Helpful staff
February 28, 2025
Reply from Access Self Storage - Basingstoke
Hi Tony,
Thank you! We're glad to hear the team were helpful—always happy to assist however we can.
Access Self Storage
Very helpful staff and good choice of different containers
Very helpful staff and good location. Easy access and good choice of different sized containers.
March 13, 2024
Reply from Access Self Storage - Basingstoke
Hi!
Thank you for your feedback! We're glad to hear that you found our staff helpful and appreciated the variety of storage options available. Providing a convenient location and easy access is something we strive for, so it’s great to know that met your needs. We appreciate your support!
Access Self Storage
Helped my business get off the ground
Without Access Self Storage I would never have got my business off the ground. It’s now 8 months since I opened. It’s affordable, secure and easily accessible . The Basingstoke team are fantastic. Always there to help. Polite and friendly. Thank you folks
July 20, 2024
Reply from Access Self Storage - Basingstoke
Hi Rachael,
Congratulation on starting your business! Thank you for your 5-star review of our Basingstoke storage facility! It's great to hear that our services supported your business getting off the ground. At Access, we take pride in providing affordable and accessible storage. We look forward to assisting your future storage needs at Access Self Storage!
Kind Regards,
Access Self Storage
Transparent
Transparent, clear terms, delivered what one expected, timely communication
January 30, 2025
Reply from Access Self Storage - Basingstoke
Hi there,
Thank you for your 5-star review of our Basingstoke storage facility! We are happy to hear that you found our storage terms to be transparent and clear. We look forward to assisting your future storage needs!
Kind Regards,
Access Self Storage
Access to storage unit
Initially I had problems in getting the access code to enter the storage on my phone each time I visited the unit. After some IT work by the staff I had no more problems with access
July 31, 2023
Reply from Access Self Storage - Basingstoke
Hi William, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Polite and professional at all times
Polite and professional at all times, talked me through all the options and showed me the unit that suited my needs.
March 31, 2023
Reply from Access Self Storage - Basingstoke
Hi Mr Mackie, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Very expensive storage solution
Very expensive storage solution. The staff however are polite and very knowledgeable
March 26, 2023
Reply from Access Self Storage - Basingstoke
Dear Dazza, Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service, and we constantly compare our rates with our competitors. we apologise if we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Reply from Access Self Storage - Basingstoke
Hi Jackie, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
GOOD SERVICE
There is easy road access to the site and good access to the roomy covered loading bay. We found that the staff were most helpful and friendly and setting up the arrangements was straightforward and quick. Security arrangements, using the Access app appears to be very tight. Pricing is competitive.
December 21, 2022
Reply from Access Self Storage - Basingstoke
Hi Graham, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Great service and cheap compared to its…
Great service and cheap compared to its competitions.
December 3, 2022
Reply from Access Self Storage - Basingstoke
Hi Nithin, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Great service especially my first visit…
Great service especially my first visit so helpful
December 10, 2022
Reply from Access Self Storage - Basingstoke
Hi Gary, thank you for taking the time to write your review. We are delighted that you had such a positive experience, and we will pass your comments on to the team.
Very professional service
Very professional service. Friendly and welcoming every time.
Would highly recommend.
September 5, 2022
Reply from Access Self Storage - Basingstoke
Thank you for your 5-star review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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