Excellent service with helpful and friendly staff. All areas clean and tidy. Always plenty of trolleys and parking. Entry system is easy yet secure.
Company replied
Location
Switch locationOyster Lane 105, KT14 7JF Byfleet, England, GB
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Very helpful staff. Easy to access my storage space. Plenty of trolleys available . All areas kept clean .
Company replied
Agree with Sue. Don’t use Access Self Storage. All our belongings and memories lost in the fire on the 18th of May 2023. Access Self Storage are ignorant and not responding to emails or returning phon... See more
Excellent customer service from the team at Byfleet.
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Oyster Lane 105, KT14 7JF, Byfleet, England, United Kingdom
3.0
Average
5 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Don’t use Access Self Storage
Agree with Sue. Don’t use Access Self Storage. All our belongings and memories lost in the fire on the 18th of May 2023. Access Self Storage are ignorant and not responding to emails or returning phone calls. No help to customers is provided. People in pain, who have lost everything in this fire, don’t get any explanations to the cause of the fire. They are not keeping your belongings safe and secure. Access Self Store don’t act anywhere near their value statements in caring for Customers. Access Self Storage are arrogant and acting extremely irresponsible in a situation that’s caused so much pain to so many people. No explanations to the cause of the incident have been provided since the fire 18th of May 2023. No explanation to how the fire started, why they didn’t act to prevent the spreading of the fire. I can only assume they don’t have sufficient alarms installed or sprinkler systems to prevent an incident like this to happen.
May 18, 2023
Unprompted review
I had all my most precious possessions…
I had all my most precious possessions in Access storage Byfleet. Still awaiting cause of fire, the company have chosen to demolish and not offer their 400+ customers compensation for emotional trauma and damage to irreplaceable items. In fact they charged everyone up to the minute everything got destroyed. Now are offering minimum insurance payments with deductions. Cause of fire still not verified. Do not use this company. They plan to demolish and open the facility as soon as possible....Im wondering if they will offer all 400 + customers a discount on storing things in the future!!!. Disgracefully treated and disparaged by this companies attitude. Please use another company and if you are a current customer....move your stuff and do not take out their insurance as they will pay minimum on that too!
May 16, 2023
Unprompted review
Excellent service with helpful and…
Excellent service with helpful and friendly staff. All areas clean and tidy. Always plenty of trolleys and parking. Entry system is easy yet secure.
November 13, 2022
Unprompted review
Reply from Access Self Storage - Byfleet
Hi James, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Very helpful staff.
Very helpful staff.
Easy to access my storage space.
Plenty of trolleys available .
All areas kept clean .
October 14, 2022
Reply from Access Self Storage - Byfleet
Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Excellent customer service from the…
Excellent customer service from the team at Byfleet.
October 8, 2022
Reply from Access Self Storage - Byfleet
Hi Caroline, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the Byfleet team.
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