First time of using this type of facility Matt Redfern was very helpful and informative prior to using the storage facilities and on the day we moved our items in. Having reserved a unit that wasn't... See more
Company replied
Location
Switch locationThird Avenue, SO15 0LD Southampton, Millbrook, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We moved from East Yorkshire down to Southampton on Monday , and ran into an emergency as the house was not ready for move-in.We contacted access self storage at about 4pm and the staff were kind... See more
Company replied
I have been with self storage a few times now and they always seem to amaze me with their excellent customer service.Matt in particular was very helpful in a big way for me and I will always appreciat... See more
Company replied
Friendly professional service. Everything ran smoothly !! Big thanks to Caitlin the receptionist and Steve the Manager for their help and friendly nature !! Would definitely recommend access storage a... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Third Avenue, SO15 0LD, Southampton, Millbrook, United Kingdom
4.3
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time user of storage facilities
First time of using this type of facility Matt Redfern was very helpful and informative prior to using the storage facilities and on the day we moved our items in. Having reserved a unit that wasn't big enough Matt kindly found a bigger storage unit for us. Sophie Grech was also very helpful in sending any information I requested.
May 13, 2026
Reply from Access Self Storage - Southampton
Hi Tracey,
Thank you for your lovely review. We’re so pleased to hear your first experience with storage was a positive one, and that Matt and Sophie were able to support you throughout.
It’s great to know everything went smoothly on move-in day and that we could quickly find a more suitable unit for you. We really appreciate your kind feedback!
Reply from Access Self Storage - Southampton
Thank you for your kind feedback.
We are delighted to hear that you found our team friendly and helpful, and that our rates were reasonable. Providing great service at competitive prices is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Great staffs very friendly and jovial
Great staffs very friendly and jovial
Shown our space and we were given advice as to what to before we made our choice
March 17, 2026
Reply from Access Self Storage - Southampton
Thank you for your lovely feedback, Christina.
We are delighted to hear that the team were friendly and welcoming, and that they took the time to show you the space and offer helpful advice before you made your decision.
We truly appreciate you taking the time to share your experience.
Helpful and easy
Getting quotes, booking space, and moving in was very easy. The onsite staff are are really helpful and accommodating.
February 7, 2026
Reply from Access Self Storage - Southampton
Hi Callum,
Thank you for your feedback.
We are pleased to hear that getting a quote, booking your space, and moving in was all easy. It is great to know the onsite team were helpful and accommodating throughout.
We appreciate you taking the time to share your experience.
Access Self Storage
I have been with self storage a few…
I have been with self storage a few times now and they always seem to amaze me with their excellent customer service.Matt in particular was very helpful in a big way for me and I will always appreciate what he done for me.The manager and young lady there helped me massively too as I can't walk far with my condition and they offered me a ground floor unit which was fantastic.Also may I add,the units are half price but not sure how long for. I would recommend them to everyone.
January 28, 2026
Reply from Access Self Storage - Southampton
Hi Ruth,
Thank you so much for taking the time to share your experience.
We are delighted to hear that our team continues to impress you with their customer service. Matt will be especially pleased to know how much his support meant to you, and it is great to hear that the manager and team member were able to assist you by offering a more suitable ground floor unit.
Thank you also for your recommendation, it truly means a lot to us, and we look forward to continuing to support you whenever you need us.
Access Self Storage
No problem with unloading
No problem with unloading, plenty of transporting cages etc for easy transport to our lockup. Security of storage good
November 8, 2025
Reply from Access Self Storage - Southampton
Hi Margaret
Thank you for your review! We’re glad to hear unloading was easy and that you found the equipment and security up to standard. We’re pleased everything met your expectations.
Access Self Storage
Very helpful and friendly team members…
Very helpful and friendly team members that we have had dealings . Good deal agreed on first few months rental cost . Well organised and secure system to store your items.
November 12, 2025
Reply from Access Self Storage - Southampton
Hi Jenny
Thank you for sharing your experience! We’re delighted to hear our team was helpful and friendly and that you were pleased with the rental offer and secure setup. We really appreciate your kind words.
Access Self Storage
Very professional....
Very professional....
Done all.my onboarding online which was very easy. On arrival a new young lady in training, showed me where the keypad for checing in/out was, showed
me the unit i booked and made sure it was adequate for my needs. Advised me to download the app so that i could have full control and access to necessary codes and contact.
Courteous and Informative 10/10
October 23, 2025
Reply from Access Self Storage - Southampton
Hello!
Thank you so much for your wonderful feedback! We’re really glad to hear the online process was easy and that our team made your move-in smooth and straightforward. It’s great to know you felt well looked after, we’ll make sure the team sees your lovely comments!
Access Self Storage
The team here have been great they’ve…
The team here have been great they’ve helped us get a unit on the day of a mess up happening somewhere else and saved the day! The manager was very reasonable and helped us very quickly we couldn’t be happier. Very easy and good accessible storage unit to use.
October 1, 2025
Unprompted review
Reply from Access Self Storage - Southampton
Hi Courtney,
We’re so glad we could step in and help you out on the day, that’s exactly what we’re here for!
It’s great to hear everything worked out smoothly and that you’re happy with your unit. Thanks so much for sharing your experience!
Access Self Storage
Used the Southampton site
Used the Southampton site. The staff were great and helpful. Unit is clean and will definitely recommend to others
September 20, 2025
Unprompted review
Reply from Access Self Storage - Southampton
Hi Steven,
We’re delighted you had a great experience at our Southampton store. It’s wonderful to hear our staff were so helpful and that you found the unit clean. Thank you for recommending us.
Access Self Storage
Very helpful stuff and quicker on…
Very helpful stuff and quicker on processing all documentation, good value for money and caring staff who are working there . Thank you very much
August 26, 2025
Reply from Access Self Storage - Southampton
Hi Esteban,
Thank you for your kind words. We’re delighted to hear the team made the process quick and straightforward and that you found the service good value. It’s wonderful to know their care and support stood out.
Access Self Storage
HIDDEN INSURANCE COSTS BEWARE
The online forms allow you to choose no insurance (my household insurance covered me), on arrival, having driven there with my possessions I was told I had to sign up for a min £25 mth insurance, or get a letter addressed to Access from my Insurers, itemising the possessions and confirming they are insured. Like my Insurance would do that, and they know you've arrived with a van of stuff you need to store. It's a scan=m, pure and simple. £25mth (minimum) is more than I pay for buildings and contents on a 4 bed house. They wanted it for a tiny unit, for possessions worth a few hundred quid. It's a con to get you to sign up for a cheap unit, then make their money on teh Insurance, which most people would have to take on the chin rather than walk away. It is in the small print, very small print, but they don't tell you when you opt for no insurance. So BEWARE, your cheap unit isn't going to be as cheap as you think. I cancelled there and then and left.
August 21, 2025
Reply from Access Self Storage - Southampton
Hi,
Thank you for your feedback. We’re sorry to hear you felt disappointed with the insurance process.
By law, storage customers must have insurance that meets the requirements for self-storage, whether through their own provider or through a policy we can arrange. This ensures belongings are fully protected at all times. In this case, the policy provided did not meet those requirements, and as an alternative we offered our in-house cover.
We completely understand this can feel frustrating, but security and compliance are very important to us. We’re glad we were able to cancel your policy promptly and arrange a refund, and we’ll continue working to make sure the insurance requirements are always as clear as possible.
Access Self Storage
Last minute storage dealt with professionalism and kindness
We moved from East Yorkshire down to Southampton on Monday , and ran into an emergency as the house was not ready for move-in.We contacted access self storage at about 4pm and the staff were kind and understanding, they arranged for us to unload at the local storage unit even though we arrived quite late !
The check out process was smooth… we just sent an email to inform them of the intended check out date and had an instant reply.
I can’t thank the staff member enough especially Jack at Southampton Access Self storage. At a time of stress, your professionalism and kindness made a lot of difference to our house move !
Thank you !
August 9, 2025
Reply from Access Self Storage - Southampton
Hi Yun,
Thank you so much for your kind words! We’re delighted we could help you during such a stressful time and make things a little easier for your move. We’ll be sure to share your feedback with Jack and the Southampton team—they’ll be thrilled to know they made such a positive difference. Wishing you all the best in your new home!
Access Self Storage
All that you expected
Efficient service, practical location and wide selection of choices.
August 8, 2025
Reply from Access Self Storage - Southampton
Hi Bruno,
Thank you for your feedback! We’re glad you found our service efficient, the location convenient, and appreciated the variety of options available.
Access Self Storage
Moving house the grove
What more can I say from the manager to his staff very helpful and professional.
I’m still sorting out our contents and I’m glad we had you guys
You have all the equipment to move items which is very helpful .
August 7, 2025
Reply from Access Self Storage - Southampton
Hi Mike,
Thank you for the kind words! We’re delighted to hear that both our manager and team were helpful and professional, and that the moving equipment made things easier while you sort through your contents. We’re glad to have been able to help!
Access Self Storage
Beware of Contents Insurance scam
I uploaded my Home Contents Insurance policy as requested and this appeared to have been accepted. On arrival at the Southampton branch, the policy was rejected and I was presented with a piece of paper outlining what would be a suitable contents policy including naming Access Storage. My policy quite clearly states that I have cover for contents away from the home including whilst in temporary storage. I felt that I was being pressured into taking out a contents policy with Access. Copied out below is what their T&Cs state.
I was denied access to the storage unit. I cancelled my contract there and then. It took about 10 days for a refund despite the fact that Access took the money from my account well before the start date. I was deducted a days hire from the refund. This was dressed up as some sort of goodwill gesture as I had not been charged the full seven days. Clearly, in my opinion, the fault lies with Access. I was never allowed access to the unit.
Three words to describe Access - thieves, scammers and con artists
20.2.3 You will supply the store manager at the Facility with a letter from Your
insurance provider with proof of a valid contract of insurance with a
reputable insurance company for the full replacement value of the
Contents, specifying the insured value.
20.3 We may agree to waive the requirements set out in Clause 20.2 during
any period in respect of which You have paid for Contents Protection.
July 3, 2025
Reply from Access Self Storage - Southampton
Hi David,
Thank you for your feedback. We're sorry to hear your experience didn’t meet your expectations and we appreciate the opportunity to clarify what happened.
To be clear, access to the unit was not denied outright. In fact, our team member, Henry, made every effort to enable your move-in on the day. You were offered the option to temporarily take out our contents protection so that you could access your unit immediately, with the understanding that you could then provide updated documentation from your insurer within the 14-day cooling-off period. Once that was received, we would have refunded the full protection premium — essentially treating it as a temporary hold rather than a charge, and ensuring no financial loss to you for that interim solution.
Regarding the refund, a one-day charge was automatically generated by our system, even though the store waived the standard seven-day notice period. While the team were unable to override this locally at the time, we’d be happy to arrange a refund of the remaining balance.
To process this promptly, please contact the store directly with your preferred payment details, as we do not retain this information in order to remain compliant with GDPR regulations.
We regret that this experience left you feeling dissatisfied, but we do hope this helps explain the rationale behind the steps taken — which were in line with our terms but also intended to be as accommodating as possible. We’re happy to discuss this further directly if you’d like to reach out again.
Access Self Storage
Initially worth it but not so sure now
Initial sign is was great and was happy with the experience. However we went to complete the transfer of furniture both lifts were not working. They got the first lift to work but since I have been moving in there is only one lift.
I had issues with after hours. Customer service gave me a pass code to go into the facility so we loaded up the car and when we got there the pass code that was given was not correct - I had wasted an hour and there were no after hour service stating that I had to log in the problem and they would get back to me during office hours. Very disappointing. To say that you have 24 hr access and not have it work is very poor.
July 6, 2025
Reply from Access Self Storage - Southampton
Hi Mary,
Thank you for taking the time to share your feedback. We're glad to hear your initial experience was positive, but we're truly sorry that recent issues have impacted your overall satisfaction. We understand how frustrating it must have been to deal with lift availability and difficulties accessing the facility after hours—especially when time and effort had already been invested.
Please accept our apologies for the inconvenience. Your comments have been shared with the relevant teams, and we’ll be reviewing both the lift maintenance and after-hours access process to ensure better reliability going forward.
We appreciate your honest feedback and would welcome the chance to restore your confidence in our service. If there's anything further we can assist with, please don't hesitate to get in touch directly.
Access Self Storage
Access Storage is well organised and…
Access Storage is well organised and obviously a very experienced service. The staff were very helpful when we were choosing the right size unit and patient with us.
We love the app with the codes it makes things much easier without having to remember more pin numbers.
We would definitely recommend Access Storage.
June 5, 2025
Reply from Access Self Storage - Southampton
Hi Michelle,
Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our staff and that they were able to help you choose the right unit. It's great to know that you love the app and its convenience as well. We truly appreciate your recommendation and are grateful for your support. If you need anything further, don't hesitate to reach out!
Access Self Storage
Spam called me 8 times in a week
Spam called me 8 times in a week, emailed me on top of this. When I eventually answered I said that I'm looking elsewhere because of the spam calling. The person who rang me said that it's just what they're required to do and said we aren't having this conversation and hung up halfway through my sentence. Think the managers need to have a serious rethink about how much they call potential customers, as it was completely unprofessional and they were unwilling to hear feedback.
May 30, 2025
Unprompted review
Reply from Access Self Storage - Southampton
Hi Saoirse,
We can only apologise profusely—this is not our standard of procedure, nor is it expected of our team to contact customers at that frequency. We’re genuinely sorry for the inconvenience and frustration this caused, and even more so that your concerns weren’t heard properly when you answered.
We take feedback like yours seriously, and it’s clear we fell short of the respectful and professional approach we aim to uphold. Your experience is being reviewed internally to ensure our communication remains helpful, timely, and above all, considerate.
Thank you for bringing this to our attention, and again, our sincere apologies for the poor impression left.
Access Self Storage
Great company
Great company to deal with, their promotional offers were amazing and the staff were always polite and happy to help
March 9, 2025
Reply from Access Self Storage - Southampton
Hi Kim,
Thank you for the kind words! We're so pleased you enjoyed our promotional offers and found the team polite and helpful throughout. It’s great to know we made a positive impression!
Access Self Storage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.