the find a solution for me very quick, they are efficient. love that
Company replied
Location
Switch locationFirst Way, Wembley Stadium Industrial Estate, HA9 0JD Wembley, England, GB
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See what reviewers are saying
Good service
Company replied
Very helpful staff and simple process.
Company replied
Things worked smoothly! Good size, easy access.
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
First Way, Wembley Stadium Industrial Estate, HA9 0JD, Wembley, England, United Kingdom
4.2
Great
10 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Access Self Storage - Wembley
Hi Boualem,
Thank you so much for your 5 star review! Our Wembley team are fantastic and we're so pleased you're in their safe hands.
Access Self Storage
the find a solution for me very quick
the find a solution for me very quick, they are efficient. love that
October 19, 2025
Reply from Access Self Storage - Wembley
Hi Kelly,
Thank you for your kind feedback! We’re so glad our team was able to find a quick solution for you and that you found the service efficient. We really appreciate your support! 💛
Access Self Storage
Very helpful staff and simple process.
August 24, 2025
Reply from Access Self Storage - Wembley
Hi!
We’re glad the process was straightforward and that the team was able to help. Thank you for your feedback.
Access Self Storage
Reply from Access Self Storage - Wembley
Hi Cosmin, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
Customer service does not reply.
Customer service does not reply.
I booked the storage as I was moving but had to cancel the plan as I got the news about my Uncle's death.
I called the customer service and also wrote them but No refund yet.
Very bad service.
February 15, 2023
Reply from Access Self Storage - Wembley
Dear Hiren, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Illegal practices
- Horrible management
- Unprofessional
- Illegal practices
- Lack of work ethic
Our colleague documents [ Passport ; ID and the Birth Certificate ] , has been seized abusively by this company.
The number of the rented unit : 2814
Location : Access Self Storage Wembley
Store Manager: Aimee Bruce
This company must be investigated by the authorities in this country
December 10, 2022
Unprompted review
Reply from Access Self Storage - Wembley
Dear Gourmet Snapshot Studio, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of comments on board and feed this back to the store team. Customer Service Team
Rubbish Company
Stay away from Acces Self Storage. My goods have been seized by this company [ID, Passport ect].
I will take them to Court.
Catalin Tabacaru
December 5, 2022
Unprompted review
Reply from Access Self Storage - Wembley
Dear Catalin, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of comments on board and feed this back to the store team. Customer Service Team
I was overcharged and then ignored when trying to contact them
I had booked storage over summer to store my stuff from my university accommodation. When I returned on the agreed date come next September, despite being assured I would not have to pay any other fee upon collecting my belongings, I was shocked when a different staff member demanded I pay another months worth of storage even though I was collecting on the exact date I had paid for/ agreed to pick my belongings up from. When I tried to email access storage about this my email was ignored and they made no further attempt to resolve my issue. I feel very poorly treated as a customer, and despite it being the most convenient place for my to store my things over summer I will not be returning due to this incredibly poor customer service and contradictory advice/guidance given by staff members.
November 22, 2021
Reply from Access Self Storage - Wembley
Dear John, Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Refund
More than 14 days and refund has still not come. Call and they say there are loads of refunds so will take time. Excuse I think, their refund process is broken.
October 19, 2022
Unprompted review
Reply from Access Self Storage - Wembley
Dear Atuna, we apologise we have not met expectations on this occasion, if you need any further assistance, please email customerservices@accessstorage.com.
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