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Rated 2 out of 5 stars

Big scam do not use site!!!! Utter rubbish!!! Not received order in three weeks!!!! In this day an age ??!! No contact details!!! No delivery details and ull be lucky if the phone is ever picked up!!... See more

Rated 3 out of 5 stars

Ordered close to Christmas, so might be better usually. Bought some items which took a week to be delivered because they weren't in stock even though still available for purchase. No communicati... See more

Rated 4 out of 5 stars

At first wasn't very happy, no correspondence, order was before Xmas, got through by phone eventually, maybe need an answer phone. Anyway after all that my order was couriered out overnight and receiv... See more

Rated 5 out of 5 stars

Quick delivery, very happy with the jacket. Ive seen lots of reviews online about having to get a size smaller, or about the jacket being too short. Well im 6ft 2, and 210 lbs and a XL fits perfectly... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Since 2009, we have built up an extensive delivery fleet from our trade counter at Eastfield Business Park, Glenrothes, to ensure that if you order products from us, we can have the products delivered to your door as soon as possible, often next day. We supply a wide range of workwear, safety boots, hand tools, power tools and everyday essential building supplies for trades people such as silicones and sealants, nuts and bolts, fixtures and fastenings, the list is endless. Aceworkgear - because our workgear is truly Ace!


Contact info

3.5

Average

TrustScore 3.5 out of 5

211 reviews

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Rated 5 out of 5 stars

Excellent

Was easy to order. Product turned up quick. Updates all the way until it was here which was handy as could plan when to be in.
Was a gift my father's day and he loves them, even too much not to wear then much....
Bottom line excellent product, delivery, price and just the order process.

June 19, 2016
Unprompted review
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Rated 1 out of 5 stars

Out of Stock !!!!

still selling boots that are out of stock.. waited over a month kept being told Timberland didnt have stock.. gave up got a refund... Why sell online if you don't have stock !!!!!!

May 23, 2016
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Jerome, Yes, you were contacted immediately after placing the order to inform you that these boots were out of stock in your preferred colour and size. You were also offered an immediate re-fund.

The reply to "Why sell online if you don't have stock" is

The only reason we keep certain items on the website which are currently out of stock is when there are availability/supply issues on CERTAIN colours or sizes . This is usually due to popularity and in these cases offers customers the option to receive these products at the earliest opportunity (as we are aware there are stock issues from manufacturer) OR be offered an immediate re-fund - as you were.

Rated 2 out of 5 stars

Not so ace, aceworkgear

What a shame, what i thought was going to be a helpful easy site to buy from turned into a problematic and deffinately not hassel free. The item i bought ended up having a different description, the price had to be renegotiated and now a dispute over the refunded amount.

May 6, 2016
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Rated 5 out of 5 stars

Great Service,

Excellent service whenever I have purchased goods from this company.
Good communication, prompt delivery, quality products ( Carhartt)

May 3, 2016
Unprompted review
Rated 3 out of 5 stars

Free delivery?

Great goods with fast delivery, but on their web site it states free P&P on orders over £75 beware that this figure is excluding VAT and I could find no indication off this on their site.

May 1, 2016
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Glad to hear your happy with the goods and our fast delivery service. We are sorry to hear that you misunderstood our Free Delivery amount. However, we do have a Free Delivery display on each product page showing this qualifying figure as being £75 'ex VAT'.

This feature displays on 'ALL' product pages and calculates the exact amount remaining to qualify your order for 'Free Delivery'.

Rated 3 out of 5 stars

Free returns?

All in all aceworkgear were great, good product, good price, quick delivery and prompt refund once goods returned.
In a time where most places seem to have free returns, the lack of this service would put me off using them again as although they did nothing wrong, it's cost me £15 to try on a jacket and send it back

April 30, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent service.

Although my item was not in stock I was given the option of waiting or a full refund. I chose to wait. The wait was worthwhile, I was informed when my item was dispatched and it then arrived very quickly.

April 15, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service

Wee hiccup on the order(these things happen) but fixed straight away, even called back after their office was closed to get hold of me to rectify

Very good, would definitely use again

April 15, 2016
Unprompted review
Rated 3 out of 5 stars

Pleased Eventually

Disappointed that they did not have the item in stock despite listing it - had I known I would have to wait as long as I would have had to to buy locally I would have stayed local. However, service was polite and did deliver the desired item when it came in.

April 11, 2016
Unprompted review

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