Been buying here for years. Products are great and very cheap for what you get. Most importantly, they always honor EU warranty rules
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terrible webshop I ordered something and changed my mind and contacted them politely how to change/cancel my order, but so far they refuse to take my not opened package back instead they play silly... See more
Order cancelled. No money refunded. After multiple emails, they only reply with 'ok'. Nothing else. Bad customer service so far. No products, no refund, no customer service. Ordered on April 30th. It... See more
Overal, to me good customer service has been on point with the questions given, Order being delayed yes a bummer but it is what it is, at least they came back to say it was delayed
Company details
Written by the company
Acmejoy is a team of freedom and pleasure. We have specialized in "sex toys" for over a decade and have always been committed to providing you with maximum sexual pleasure.Whether you are a man, a woman or a couple, Acmejoy knows what you need. We are always there for you!
Contact info
9/F, Yuanjian Center Yuzhong District, 400000, ChongQing, China
- +49 015783442191
- service@acmejoy.nl
- www.acmejoy.nl
2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Just great...........
June 26, 2023
bad logistic
I make a purchase on 24-04-2023 and till today 02-05-2023 I did not receive it. is this normal? this will be my one and only to buy from this site
April 23, 2023
Reply from acmejoy.nl
Dear customer, your package has been shown delivered on May 3rd
, if you do not receive the package please contact us at service@acmejoy.nl
I've paid my orders and till now I…
I've paid my orders and till now I didn't receive any delivery. Seems there is a false decaration from DHL. They send me a message informing that they have delivered my orders but it's not correct. DHL signed the delivery note them selves without making the delivery.
April 23, 2023
Reply from acmejoy.nl
Dear customer, it is the DHL staff who signed for your package privately. I strongly condemn their actions and we will file a claim against DHL.
In order for us to apply and solve the problem for you, can you help us sign the form for the package not received
Apologies again for the inconvenience caused.
We look forward to your reply
Excellent seller
Excellent seller, fast shipping,recieved in 4 days.Ordered 3 toys they all work great,good quality.will definitely order again.
April 11, 2023
Reply from acmejoy.nl
Hallo beste klant
Bedankt voor je steun en feedback
We zijn toegewijd aan het leveren van bevredigende producten aan alle klanten
very fast delivery good quality
April 18, 2023
i ordered from this website on 10/3 and…
i ordered from this website on 10/3 and today is 10/21 i still haven't received any kind of respond to the state of my package , my money has been taken , and no product has been shipped to me ,my order is #8796 in fact, i have tried everyway to contact them but they simply do not have any customer service. BEWARE because if you buy from them , they WILL take your money and you WILL not have any product for it.
October 21, 2022
Unprompted review
terrible webshop I ordered something…
terrible webshop I ordered something and changed my mind and contacted them politely how to change/cancel my order, but so far they refuse to take my not opened package back instead they play silly mind games wasting everybody's time
no customer service at all !!
beware of ordering here!! you will loose your money
October 1, 2022
Unprompted review
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