AC Mortgages Reviews 

591
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and approachable throughout every single step of the mortgage process. Many individuals state that expert advisors consistently go above and beyond to secure the best financial deals while explaining complex options clearly. Some reviewers were happy with the prompt communication, regular and steady progress updates, and how quickly their applications were successfully completed without unnecessary delays. Consumers also noted that the overall service turned a traditionally stressful situation into an exceptionally smooth, straightforward, and highly reassuring experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that professionals make the mortgage process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a seamless and stress-free process... See more

Response time

Customers report widespread satisfaction and appreciation regarding the fast and reliable response times... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire journey as a seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more

Rated 5 out of 5 stars

Krysia and Noreen were really amazing. They helped us secure the best rate on the market and answered all our questions really clearly and promptly. They regularly sent updates to let us know how thin... See more

Rated 5 out of 5 stars

I can’t thank Noreen and Christopher enough for all their help with my mortgage. They were both brilliant from the beginning — always quick to reply, reassuring, and on top of everything. They made t... See more


Company details

  1. Mortgage Broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

591 reviews

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5.0

All reviews

(591)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

Absolutely brilliant service from the team at Aberdein Considine. Particularly to Michael Begley and Chelsea Anderson for making the process so smooth and easy. They work so quickly and are always on hand with advice and to answer questions.

I bought my property through their estate agents and having the Mortgage team available through Aberdein Considine made the whole process so easy.

Thanks again guys!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

We received great service from Aberdein Considine, and we would especially like to thank Rory and Zak. They always gave us genuine and friendly advice. I truly appreciate their support throughout the entire process. Very professional and highly recommended.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!

Absolutely amazing service from the very start. Christopher Grant & Noreen Maughan went above and beyond helping me go through the house buying process while also making the process far less intimidating than it needed to be. They took care of absolutely everything, and made sure I was kept informed throughout.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Karen Anderson (Ellon) and Stevie White…

Karen Anderson (Ellon) and Stevie White for mortgage and protection were fully committed throughout process. Meeting Karen in person twice made everything feel straightforward even when applying for mortgage based on an increased salary due soon rather than basing on current salary. Karen also gave very helpful advice regarding protection cover options. Stevie although never met in person was behind the scenes pulling applications together and keeping me updated throughout. They secured the best possible monthly price for me. Excellent all round. Paula from Ellon who did the viewing of property was quick to arrange viewing, lovely in manner and followed up in getting information on all questions I asked. She also did the viewing for my mum’s home that she just loves living in now. Paula has therefore been an angel to us twice- walking us through our dream homes to be. AC also sold my property in May this year just in time for my dream property coming up. If their were 100 star option I would give!!! Solicitor Jordan and assistant Caroline from Peterhead- have had for selling and buying now- excellent- has been very simple and straightforward. Riley from Peterhead who managed my property for selling- was always super helpful and pleasant to speak to on phone. ⭐ ⭐ ⭐…😊 Big fan of AC. Lynsey.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and a Stress-Free Experience

We are extremely pleased with the service provided by Aberdein Considine, particularly by Karen Anderson, Mortgage and Protection Adviser, and Stevie White, Mortgage and Protection Case Manager. They explained the entire process clearly, and with their support, everything went smoothly. It was truly a stress-free experience, and we are happy to rate their performance a perfect 10 out of 10.

July 25, 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied with services but could have been better.

I am really satisfied with the services provided by Aberdein Considine. All the people that I dealt with, Scott Brown, Mattehw Thompson and Gemma Farquhar, were really helpful.

My only issue is that I had been advised that the mortgage borker woulnd't charge any fees for their services but when I was signing the terms and conditions with the mortgage advisor there was a section that said I could be liable to pay the difference between the comission the bank paid them and £500. However, when I brought it up I was reasured I wouldn't have to pay anything. And that was the case. It would have been much better if that clause hand't been there altogether.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Application AC Glasgow

Chelsea from AC Glasgow Byres road promptly answered any and all of my questions and made my first ever mortgage process easy and a breeze. Would highly recommend

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Noreen and Krysia in Edinburgh

Noreen and Krysia in Edinburgh were friendly and helpful, always answering queries promptly and sometimes even outside of the 9-5! This was my first mortgage, they kept the process stress free and transparent throughout.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice from Clare

Clare from the Inverurie branch was very helpful and knowledgeable when securing our mortgage. She explained everything to us and even managed to find a better deal than the original one. We would highly recommend her to anyone looking for independent advice.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgable and Trusting Mortgage Help

Craig and Stevie were so vital in securing my mortgage. I had quite a complicated situation and therefore the process before I reached out to AC Mortgages was very stressful. As soon I got in touch with Craig he was knowledgable and reassuring that he would be able to find me a mortgage that was right for me. The communication from both Craig and Stevie was constant and I was always made aware of next steps and changes. Can't recommend them enough, they took all my stress away and I now have a great mortgage offer. Would highly recommend!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, Scott at the Aberdeen branch was really helpful and always super quick to answer our (many) questions. Everything was set up in good time and he answered all our questions and explained all processes. Super satisfied, many thanks!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great service as usual from Tanya at A&C always so helpful and super friendly wouldn’t deal with anyone else. Tanya always goes above and beyond!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Craig

Amazing service from Craig! We used AC when we first bought our house which was smooth sailing thanks to the support from Craig, he’s also reached out and helped us remortgage onto a better deal now we’re 2 years down the line.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing support from David and team at AC. Cant fault the process from start to finish. Easy and smooth communication and complicated mortgage talk explained very well. We felt that we were in good hands with excellent knowledge and advice given

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Neil and Chelsea were both fantastic to work with. As a first-time buyer starting a new job, I was nervous that the process would become overly complicated, but Neil and Chelsea made the whole process very easy. I appreciate how transparent they were with me throughout. I would highly recommend their services to anyone looking to inquire about a mortgage.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't thank Krysia and the team more…

Couldn't thank Krysia and the team more in securing my morgage, I had umpteen things wrong on my end and Krysia worked tirelessly and against all odds got it sorted in the end and got a better deal than I ever thought possible

June 23, 2025
Unprompted review

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