AC Mortgages Reviews 

583
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as seamless and stress-free, with many people appreciating the efficiency and ease of the overall process. People consistently report excellent communication, noting prompt responses and regular updates throughout their application journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how efficiently and clearly everything was explained.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers giving a 10/10 rating and describing it as prompt,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and patience of... See more

Response time

Users describe positive interactions with response times, consistently highlighting quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently dealt with Zak in securing our mortgage for our first home, he was extremely patient, friendly, approachable and informative. He clearly explained our options and detailed the process... See more

Rated 5 out of 5 stars

Chelsea and Neil have been brilliant right the way through this process. They worked super hard to get our mortgage through quickly despite it not being the easiest case because of me being self emplo... See more

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more


Company details

  1. Mortgage Broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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No recent history of asking for reviews

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5.0

All reviews

(583)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Proactive and professional - highly recommended

Krysia at the Elm Row branch arranged our initial mortgage back in 2023 and then did our remortgage recently. She has been excellent from start to finish - most notably getting in touch to ensure we locked in a good rate at the earliest re-mortgaging opportunity. It has saved us hundreds of pounds per month, so we are truly grateful!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team!

Worked with Lois and Kotryna to get a mortgage offer as First Time buyers. They were both brilliant and their communication throughout the entire process was top-notch. Would highly recommend!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Myth-busting!

Craig and Stevie at AC Perth were a great help from start to finish with my mortgage and can't thank them enough for all the support and advice in helping me find the most appropriate deal for me.
Being 100% honest I knew very little about mortgages prior to meeting Craig at AC Perth's open day. He was very reassuring and helped to answer all my questions and helped to manage my expectations around the process.
Craig and Stevie's support made the whole experience of finding a suitable mortgage absolutely stress free. They advocated for me with companies and ensured that I was making informed decisions at each step. I honestly couldn't recommend them enough.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great mortgage advice

Lois and Kotryna were absolutely amazing every step of the way. Kept us up to date and were there to answer any questions we’ve had. Would definitely recommend when looking for a mortgage and life insurance.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless and Exceptional Service for First-Time Buyers

Huge thanks to Chris, Evelyn, Noreen, and Faisal at Aberdein Considine, Elm Row. At first, we thought it is going to be stressful when getting a mortgage especialy for FTB,
but their step-by-step guidance and proactive communication have made the process seamless. They are incredibly responsive and professional. We’re still moving toward completion, but we know we’re in the best hands!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Zak and Chelsea

I recently worked with Zak and Chelsea to secure my mortgage, and I couldn’t be more impressed with the service. From the very first meeting, they were incredibly professional, welcoming , and made what is usually a stressful process feel completely manageable.

What I appreciated most was the tailored approach. Zak took the time to truly understand my financial goals and specific needs, ensuring I chose the right mortgage product without any hint of pressure. It felt like he was genuinely looking out for my best interest rather than just closing a deal.

The level of thoroughness was outstanding. Even when we found a solid initial offer, Chelsea and Zak went above and beyond to ensure everything was perfect before the final application. They did the heavy lifting - re-checking interest rates at the last minute to save me money, meticulously reviewing the fine print, and coordinating together to make sure every detail was covered.

Zak even took the time to set up my protection policies and life insurance, ensuring I was fully prepared for move-in day. This level of preparation and attention to detail gave me massive peace of mind.

I am thrilled with the outcome and the exceptional service I received. Thank you Zak and Chelsea for the hard work.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lois was just brilliant!

Lois was just brilliant at keeping us updated and chasing things for us for what was a really stressful wait. She is so friendly in her approach and really gives you her full attention and great advice.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

David Anderson

David Anderson, Jordan Watt, Gemma Farquhar, thank you all so much for making the process for my first home not only easy, but fun and exciting! You guys and the team have all been great and for the biggest thing I will probably do in my life felt very calm and Managable with your guidance and advice, I couldn't recomend you guys any more, thank you's!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Aberdeen Mortgage Team

As a first time buyer myself, and my partner already owning a property we have had a great experience with the Aberdeen mortgage team- Scott Brown & Jennifer Baird. They made it very simple, and everything was made very clear to us. They are both extremely professional and friendly. Scott was always quick to respond to our questions, making sure we understood every step of the process, he was incredibly accommodating when it came to fitting us in for calls when we both work full time jobs. Their support made the whole mortgage journey so smooth, and we both really appreciate how helpful they were throughout.

Thanks again for all your help, we look forward to using you again in the future.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Big Thanks to Zak

Myself and my partner could not thank Zak enough for all of his help with us getting our first mortgage. They helped to make this process easy and quick, as well as always putting us at ease by answering all of our questions and detailing the process of buying a house.
A huge thank you again to the team and we highly recommend to anyone! ⭐️⭐️⭐️⭐️⭐️

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and great people

Working with Noreen and Chris on my mortgage has been straight forward and professional at all times. They always kept me up to date with progress and timelines which took the burden off myself. Would highly recommend using them for any mortgage requirements.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We had a complex application and a tight timescale to work to and they delivered everything we needed on time to help us with our house move.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

The whole AC Mortgages team have been…

The whole AC Mortgages team have been exceptional throughout the process. Particularly Nikki & Gemma. As a first time buyer, the process was very daunting at the start, however I have felt that because of the amazing advice and help I have received, the process has been great, and I feel confident in my decisions. Would highly recommend to anyone looking for help with mortgages.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Chris and Noreen have been so helpful throughout the process of securing our mortgage. They reply to communications quickly, answer all questions clearly and have ensured the process can run as smoothly as possible. We can't recommend them highly enough

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Karen replied to every question I had…

Karen replied to every question I had no matter how daft it probably seemed, and she and Stevie were professional and courteous at all times. The process could have been painful and they made sure it wasnt!

March 4, 2026
Unprompted review

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