A Coombs Pet Centre Reviews 

366
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, mentioning how helpful they are with expert pet care advice and wonderful personalized touches like handwritten notes and treats. Consumers also love the remarkably fast delivery services and convenient recurring subscription options that make ordering heavy pet supplies entirely effortless, smooth and reliable. Some reviewers were not happy with unexpected delivery delays, prolonged waiting times, and a very frustrating lack of communication regarding their urgent orders. A few buyers noted specific issues with missing items, delayed prescription dispensing, or dented packaging upon arrival after ordering.

What people talk about most

Order

Consumers find order to be positive, highlighting fast shipping times and prompt delivery. For example, some... See more

Product

Clients share positive opinions on product availability and quality. Consumers frequently mention the great... See more

Delivery service

People report positive experiences with delivery_service, highlighting prompt and reliable shipping times.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient support as... See more

Staff

Reviewers highlight positive aspects of staff, describing them as polite, respectful, and friendly with a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more

Company replied

Rated 5 out of 5 stars

Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more

Company replied

Rated 5 out of 5 stars

First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more

Company replied

Rated 5 out of 5 stars

What a wonderful experience it was to buy from an independent pet store. I bought some cat toys and tunnels for my two indoor cats, and the A Coombs team couldn't have been more helpful. They messaged... See more

Company replied


Company details

  1. Pet Store

Written by the company

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

366 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(366)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The guys here are so super helpful

The guys here are so super helpful. I have my dog food on subscription as I don’t live nearby any longer but when my 5 doggies get through the food a little quicker Coombs are always so great in getting some out to me nice and quick. Such a convenient and easy way to shop!!

February 28, 2024
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Rated 5 out of 5 stars

The level of customer friendly and the…

The level of customer friendly and the fact that is UK based makes a huge difference, the staff truly shows a sense of care and responsibility when contacted. The delivery is normally very fast and in many occasions they have accommodated last minute orders. Excellent service, competitive prices.more than happy with them.

February 17, 2024
Rated 5 out of 5 stars

Brilliant

First time ordering from them online, great prices and easy/hassle free shipping experience.

January 2, 2024
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Rated 5 out of 5 stars

Very good service

Very good service. It is hard to buy individual cans of Royal Canin Sensitivity (most people sell them in 12s) so I was pleased to find Coombs. Will happily use them again.

October 29, 2023
Rated 5 out of 5 stars

Quick delivery

Ordered 3 times from here now, first time wasn't great but that was an issue with a certain driver for DPD but the past 2 times I've ordered, it's been shipped and delivered so quickly, will definitely keep ordering from here now in future for my dogs food :)

September 29, 2023

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