Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Five star products and customer service

Very helpful and responsive when I was having issues adding my free items.
Love their products, I have been a customer for years.
Five star staff and five star products.

September 29, 2025
Active Silver logo

Reply from Active Silver

Rebecca thank you so much for your kind words we really appreciate all of our customers continued support. So pleased you love all of the products.

Rated 5 out of 5 stars

Delivery is always prompt

Delivery is always prompt, easy to use website, and quality products that work

September 29, 2025
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Reply from Active Silver

Thank you Emma for your lovely review

Rated 5 out of 5 stars

Absolutely fantastic product great…

Absolutely fantastic product great friendly people would definitely recommend for both me and my pet

October 3, 2025
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Reply from Active Silver

Thank you for taking the time to write such a lovely review Tracy. We are so pleased you love the products.

Rated 5 out of 5 stars

Fantastic Product

Fantastic Product and Excellent Company

September 26, 2025
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Reply from Active Silver

Thank you so much this is great to hear.

Rated 5 out of 5 stars

Active silver gel

The active silver gel has been brilliant. It has made such a difference to my complexion and really helps prevent break outs. I have bought the moisturiser as well but haven't used it yet.
It is very reasonably priced compared to other competitors.

September 29, 2025
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Reply from Active Silver

Thank you for your lovely review Tracy. I love the Glow and have been using it morning and night for the past 5 years. I hope you like it as much as me!

Rated 5 out of 5 stars

Easy to contact

Easy to contact, easy to order, a brilliant product,what's not to like.

September 22, 2025
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Reply from Active Silver

Thank you so much this is great to hear.

Rated 5 out of 5 stars

Customer service is second to none

Customer service is second to none. Active silver products deliver results consistently. I’ve just gifted my daughter in law a pot of magic gel as we used mine in a recent holiday together and she was very impressed.

September 22, 2025
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Reply from Active Silver

Thank you for your great review!

Rated 5 out of 5 stars

Always like to have Active Silver gel for it's healing!!

I have purchased a few items for my pets. The eye drops were good for my cat who suffered with eye ulcers, as long as I treated the eye at the early stage of the ulcer. It saved me many trips to the vets.
I have just purchased the active silver gel which I use on any sore, human or animal. I also use it on my dog's paws as it seems to sooth them! It seems to heal much quicker than without it!

September 1, 2025
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Reply from Active Silver

Thank you Amanda this is great to hear. The gel is so versatile. I am so pleased it has been helping you and your pets.

Rated 5 out of 5 stars

Magic Gel is the only thing that helps…

Magic Gel is the only thing that helps my husbands severe eczema.
The body butter with coconut is wonderful and smells gorgeous.
It has helped with irritated skin.
All your products that we’ve bought have been first class
No additives, all natural ingredients. Prompt delivery snd well packaged.
It would be great if you could add to your range a colloidal silver and Manuka honey gel,
Thank you for providing such great natural products 😊

September 25, 2025
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Reply from Active Silver

Thank you Angela this is so lovely to hear. I will certainly pass this on

Rated 5 out of 5 stars

Quick delivery

Quick delivery, bought a package for my dog with itchy paws after going for walks in fields. Too early to make a precise review but my pooch doesn’t seem to be nibbling after a few days. So fingers crossed this continues.

September 18, 2025
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Reply from Active Silver

Thank you Andrea Hopefully they will continue to help.

Rated 5 out of 5 stars

Perfect eye health

I have been using the eye drops for a few years now. I’m age 66 & my eye test health is perfect. I don’t need glasses. I really think the product has helped with my eye health. Thank you

October 1, 2025
Unprompted review
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Reply from Active Silver

Thank you for your amazing review Janice. We are so pleased you like our products.

Rated 5 out of 5 stars

Easy order process

Easy order process, quick despatch and prompt delivery.
Product very good and soothing.

September 10, 2025
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Reply from Active Silver

This is great to hear thank you for your review.

Rated 5 out of 5 stars

Active silver eye drops have really…

Active silver eye drops have really helped with dry eyes and shooting pains while I wait for my NHS eye appointment. Very happy and impressed with this as didn’t know what to expect 👍

September 9, 2025
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Reply from Active Silver

Thank you Kate this is great to hear. Hope all goes well with your eye appointment.

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