Very mixed experience
Very mixed experience
The first time I ordered from this company I received a fantastic pair of leggings within a couple of days. The 'yarissa' leggings fit really nicely, were definitely squat proof and could easily be mistaken for gym shark. A couple moths later they started to tear at the seams, but I've had very similar issues with Gymshark leggings and I was wearing them very often.
I decided to order some more. This time I got one pair quickly and a note to say the other was coming directly from China. Again no issue, the second pair were of a different style, took longer to arrive and unfortunately didn't fit as well as being of a lower quality. I went through a no quibble return process and got my money back quickly.
However, I recently ordered again. This time I received no notification of shipping and so a week later decided to send an email. I got a lovely reply from customer service explaining that my goods were coming from China and would take longer than expected. I then received shipping notification for 1 of the 2 leggings I'd ordered. They arrived and,luckily, fit well. The second pair took another week to arrive, just as I was starting to worry as I had had no shipping info for this pair at all. All seems okay and perhaps to be expected for such a bargain price. But, if they hadn't fit or had arrived damaged I would have no way to return or replace. There was no order confirmation, no returns form, nothing. Perhaps if I had emailed customer service again this could have been arranged. They have always been very nice in the past.
Since all of this, and after looking for some info about my latest order, I've seen some less than positive reviews. People waiting a long time or not receiving their goods at all. Seems i have been relatively lucky. I have also since found the exact items on Ali Express. Seems the company bought in bulk to sell on and now just order themselves from Ali Express instructing them to send the items directly to the customer. A fair business model some would say, you pay a bit more to a middle man to get things within a few days. Fine. Except more recently it seems that every order comes direct from China.
Had this not happened I would have remained a loyal customer of Activefitnessco and had been recommending their Yarissa products to my friends. But now, my advice would be to cut out the middle man and order direct from Ali Express yourself. It might take a while but at least that site is transparent about shipping times and has a very clear returns/dispute policy.
April 17, 2019
Unprompted review