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ADHD360 Reviews 14,134

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making them feel at ease throughout the process. The service is frequently described as excellent, with many appreciating the efficiency, ease of use, and overall positive user experience. People often highlight the thoroughness of assessments and the supportive nature of the customer service. However, some customers also noted issues with response times, experiencing delays in replies and feeling unheard when needing to reiterate information to different agents. A few people were dissatisfied with the post-diagnosis support, finding it difficult to receive help and experiencing poor communication, particularly concerning prescription management and inaccurate letters sent to their GPs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the staff's... See more

Service

Clients share positive opinions on service, with many praising the speedy, kind, and transparent process for... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the onboarding and... See more

Customer service

People report positive experiences with customer service. Many customers appreciate feeling listened to and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very quick turnaround... See more

Based on these reviews

Rated 5 out of 5 stars

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety. I... See more

Company replied

Rated 5 out of 5 stars

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has mean... See more

Company replied

Rated 5 out of 5 stars

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simp... See more

Company replied

Rated 5 out of 5 stars

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not somethin... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service

Written by the company

ADHD 360 is a private Mental Health Clinic that focuses on ADHD. We offer world-class treatment and care for ADHD at affordable prices across the UK. We work with patients both privately and with the NHS to provide specialist Mental Health Services, focused on getting your ADHD as controlled as we can, as quickly as we can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

It's never too late to start your journey!

It is not often you find a company which is so well organised, caring and professional all the way from registration, sorting out technical issues and assessment. We were recommended ADHD360 under NHS right to choose for our Son (17) who is now without exaggeration a changed person. I have now completed my assessment in under a week, thankyou to Phillipa Milburn for being so understanding and ADHD 360 for making the start of my journey so easy.

April 16, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear that you found our company well-organised, caring, and professional. It's great to know that the process has positively impacted your son and that your assessment journey was easy too. We appreciate your feedback.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Easy and fast

Easy and fast

April 9, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

Thank you for your feedback. We are glad you found our service easy and fast.

Katy
ADHD 360 Team

Rated 4 out of 5 stars

My Experience

In the main the process was very good but for people who have literacy problems and limited IT skills the process requires a lot of help from others.

April 16, 2026
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Reply from ADHD360

Good afternoon,

We appreciate your feedback. We're glad the process was good overall.

If you wish to discuss how we can make it easier for those with literacy or limited IT skills to navigate, please email us at enquiries@adhd-360.com with the subject heading of "FAO PALS Team". We would welcome this to review how to improve the experience for our patients.

Katy
ADHD-360 Team

Rated 4 out of 5 stars

Adhd 360

Excellent consultation getting to the all the relevant issues with great understanding.

April 16, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

We appreciate your feedback. We're glad your appointment got to all the relevant issues and there was a clear understanding of your concerns.

If you wish to discuss how we can improve our services become a 5 star organisation, please email us at enquiries@adhd-360.com with the subject heading of "FAO PALS Team". We would welcome this to review how to improve the experience for our patients.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

On time

On time , polite and calm

April 16, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We appreciate you taking the time to share your feedback and are so glad you found our team to be punctual, polite, and calm.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Good communication before

Good communication before
The assessment was reassuring and comprehensive.

April 16, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We're glad the communication and assessment were reassuring and comprehensive for you. Thank you for your feedback!

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Well listened to from start to finish

Well listened to from start to finish. Very good communication.
Excellent service would highly recommend.

April 15, 2026
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Reply from ADHD360

Good afternoon,

We appreciate your feedback and are happy to hear that you felt listened to and that our communication was excellent. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Excellent and accommodating

Marie was so kind and patient with me, made me feel very at ease and validated. We took the assessment at my pace which as someone with anxiety, was much appreciated!

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that you felt at ease and validated. It is great that we could take the assessment at your pace. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Assessment with Alom Chad

I had my initial assessment with Alom Chad today. He was respectful, knowledgeable and seemed eager to help me through the process, making sure I understood everything.

If only every health appointment could be the same way!

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that your initial assessment was respectful and informative. We appreciate your feedback and are glad you felt supported throughout the process.

ADHD-360 Team

Rated 5 out of 5 stars

Absolutely Brilliant

My ADHD360 experience has been fantastic! from getting a diagnosis within just a few months to starting medication right away. My clinician Jodie was fantastic and very helpful throughout the whole journey. Thank you!

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that your experience was fantastic, from diagnosis to medication. It is great to know your clinician was helpful throughout your journey. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Really good

Really good. I have already left a comment previously. 100% recommended.
Service was fast. Chase up clients that maybe struggle with the assessment process. Assessment and medication options prompt. I am already seeing a benefit.

April 7, 2026
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Reply from ADHD360

Good afternoon,

We are happy to hear that you're already seeing a benefit and that our service was fast. We appreciate your feedback.

ADHD-360 Team

Rated 1 out of 5 stars

Words can’t explain how this company…

Words can’t explain how this company are making my adhd worse!!!! Honestly after what happened this morning I’m fuming!! I feel like doing something stupid!!’ After deciding last month I wanted to start on adhd meds again after I was left for two weeks last year with no medication, I had a call from a clinician last month and because I’m on a lot of other medication they had to speak to the team leader and arranged another call for this morning. I had to hang up the phone because I’m so angry. She told me they need a letter from my cardiology team to say there happy for me to start medication (EVEN THO THEY ALREADY HAD THE GO AHEAD FROM MY CARDIOLOGIST AND GP LAST YEAR HENSE WHY I WAS PREVIOUSLY GIVEN TREATMENT!!!!) so now yet again I’ve got to make calls, send emails , and fight for another letter which takes even more time!!!’ EVEN THO THEYVE ALREADY RECEIVED THIS LETTER!! LAST YEAR!!!! All it is with this company is just a fight!!!! They literally are making me ILL. I’m sick of it!!!!!!!! I put the phone down earlier and haven’t had a call back and tried to call them but couldn’t understand a word the women was saying as she wasn’t English. This place are ruining my life.

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are sorry to hear about the difficulties you've experienced. We have asked that a member of our friendly team reaches out to you to discuss your concerns directly.

Thank you for your feedback.
Katy
ADHD-360 Team

Rated 5 out of 5 stars

Couldn't have asked for a better…

Couldn't have asked for a better appointment she was brilliant

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that your appointment went so well. Thank you for sharing your experience with us.

ADHD-360 Team

Rated 5 out of 5 stars

Very good understanding of my…

Very good understanding of my situations and made it very comfortable to be me.

April 8, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are pleased that you felt comfortable being yourself and understood by our team.

ADHD-360 Team

Rated 5 out of 5 stars

The assessment was excellent

The assessment was excellent.
The correspondence was excellent and the portal is very useful.
Thank you for a great service so far.

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy you found the assessment and correspondence excellent and the portal useful.

ADHD-360 Team

Rated 5 out of 5 stars

The clinician at ADHD 36O was really…

The clinician at ADHD 36O was really helpful and listened. He helped me have more of an understanding about my self. The medication wait was not long, it was about a week after a diagnosis that I received it.

January 29, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that the clinician was helpful and listened to you. We are glad you have a better understanding of yourself, and that the medication wait wasn't long. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Uffy Claire Howell ADHD Advanced Practitioner/ ADHD 360

I just wanted to leave a review after my assessment today with:
Uffy Claire Howell
ADHD Advanced Practitioner

This is the first time in any assessment that I have experienced that I have felt fully listened to. In addition to this, Uffy explained the process of trialling medication and the process in thorough detail and was more than happy with answering any questions that I had. I am incredibly thankful for Uffys support and expertise as well as the overall support from ADHD 360.
Thank you so much again.

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you felt fully listened to during your assessment. It is great to know that the process of trialling medication was thoroughly explained and that your questions were answered. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Wow what can I say Joanne she was very professional but also very caring and kind and will listen to everything, very informative

Wow what can I say Joanne she was perfect, calmed me down straight away out me at ease noticed I was getting nervous, but was listening to me, explained, overall I couldn’t have asked for a better experience, commutations was on point explained again when I didn’t hear happy to repeat the sentience again we had a laugh to that calmed me calmed me down to even more, but very professional as-well and very knowledgable thank you Joanne can’t wait for the next appointment sorry may I also add adhder 360 was also impeccable at every way of the step to, answered all my questions when I called up, kept me up to date when I need to sign into my journal that saved me many times! Reminders to perfect, thank you adhd 360 for a fantastic service so far 😁

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that your experience was positive and that you felt at ease. It is great to know our team's support and communication met your needs. Thank you for your feedback.

ADHD-360 Team

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