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ADHD360 Reviews 14,134

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making them feel at ease throughout the process. The service is frequently described as excellent, with many appreciating the efficiency, ease of use, and overall positive user experience. People often highlight the thoroughness of assessments and the supportive nature of the customer service. However, some customers also noted issues with response times, experiencing delays in replies and feeling unheard when needing to reiterate information to different agents. A few people were dissatisfied with the post-diagnosis support, finding it difficult to receive help and experiencing poor communication, particularly concerning prescription management and inaccurate letters sent to their GPs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the staff's... See more

Service

Clients share positive opinions on service, with many praising the speedy, kind, and transparent process for... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the onboarding and... See more

Customer service

People report positive experiences with customer service. Many customers appreciate feeling listened to and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very quick turnaround... See more

Based on these reviews

Rated 5 out of 5 stars

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety. I... See more

Company replied

Rated 5 out of 5 stars

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has mean... See more

Company replied

Rated 5 out of 5 stars

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simp... See more

Company replied

Rated 5 out of 5 stars

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not somethin... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service

Written by the company

ADHD 360 is a private Mental Health Clinic that focuses on ADHD. We offer world-class treatment and care for ADHD at affordable prices across the UK. We work with patients both privately and with the NHS to provide specialist Mental Health Services, focused on getting your ADHD as controlled as we can, as quickly as we can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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2-star
1-star

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Rated 5 out of 5 stars

Joyt was amazing she made me feel…

Joyt was amazing she made me feel really comfortable and I fully felt understood

April 23, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

We appreciate your feedback and are pleased that you felt comfortable and understood by our team member.

ADHD-360 Team

Rated 1 out of 5 stars

4 years later and still no assessment.

I first requested an ADHD assessment over 4 years ago, and after being advised to go through the NHS Right to Choose pathway, the process has been anything but straightforward.

Even getting set up on the ADHD 360 portal was unnecessarily complicated and frustrating. After finally completing onboarding, I received an email inviting me to book an assessment appointment — only to then be told this was sent in error and that I am still waiting in the queue.

Current waiting times in my area are quoted at over 40–50 weeks, meaning this process continues to drag on with no clear timeline. Despite contacting ADHD 360 and PALS multiple times, I have been passed from one place to another without any meaningful answers or progress.

This delay is not just inconvenient — it is having a real impact on my life. I am currently struggling to complete my degree and feel completely exhausted after waiting over 4 years for support. Managing this alongside caring for young children has made day-to-day life significantly more difficult during an already prolonged process.

Based on my experience, I have already advised a friend to seek assessment elsewhere, as I have no confidence in this process.

The communication, organisation, and handling of patients throughout this process has been extremely poor. I would strongly advise others to be aware of the delays, lack of clarity, and overall experience before choosing this provider.

This system urgently needs improvement.

I’ve also just looked at the 1* reviews and it seems a recurring problem. If I don’t have any correspondence in the next 2 weeks I’ll contact my GP to see if I could possibly move. I can’t believe so many people are having these awful issues.

April 23, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Thank you for taking the time to share your experience. We are sorry to hear how frustrating this process has felt and recognise the impact that delays can have.

While we understand you have been seeking an assessment for a number of years, we can confirm that we received your referral in December 2025. We are only able to progress care from the point at which a referral is formally received by us.

At present, assessments for patients under certain NHS commissioning arrangements are temporarily on hold. These decisions are made at a local NHS level and are outside of our control. In some areas, these arrangements also include minimum waiting periods before assessments can be scheduled. Unfortunately, this means we are unable to offer appointments until we receive further instruction. As soon as we are advised that assessments can resume, we will contact you directly to arrange this as quickly as possible.

We are also sorry for the confusion caused by the appointment invitation you received in error. We appreciate how this would have added to your frustration during an already difficult wait, and we apologise for this mistake.

We understand your concerns regarding communication and delays, and we are continuing to review and improve our processes to provide clearer updates wherever possible. We do appreciate your patience while these external restrictions remain in place.

A member of our team will be in touch directly with further details regarding your concerns.

Rated 5 out of 5 stars

Imran Cohan Was absolutely amazing

Imran Cohan Was absolutely amazing. Kind. Respectful and very polite. Brilliant guy. Excellent service

April 23, 2026
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Reply from ADHD360

Good afternoon,

We appreciate your feedback and are pleased to hear that you found the team member kind, respectful, and polite. We are glad you had an excellent experience.

ADHD-360 Team

Rated 5 out of 5 stars

the assessment was really informative…

the assessment was really informative and from this assessment we gained clarity. The doctor doing the assessment was very patient, understanding and kind.

April 23, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy the assessment was informative and provided clarity. It's great to hear the doctor was patient, understanding, and kind. We appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

A lady names Mertyl

A lady named Mertyl. She was the time I needed but personality was perfect, assertive yet patient, understanding and educational. Even had a few laughs in there as well she was brilliant. 5* isn’t enough.

April 22, 2026
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Reply from ADHD360

Good afternoon,

We are happy to hear that you had such a wonderful experience! It sounds like the interaction was truly exceptional, and we appreciate you highlighting how helpful and enjoyable it was. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

A difficult time made easier

ADHD360 has been extremely helpful at a difficult time for my daughter. The process has been testing at times but when ever I had a question it was answered and the assessment and diagnosis was handled extremely well with a friendly thoughtful manner. I would recommend this through the right to choose via the NHS. I’m hopeful that thing will improve for my daughter not that we can plan and support her thanks to ADHD 360.

April 20, 2026
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Reply from ADHD360

Good morning,

We appreciate you sharing your experience. It is great to hear that we were helpful during this challenging time for your daughter and that the assessment was handled well.

ADHD-360 Team

Rated 5 out of 5 stars

Really put me at ease

Really put me at ease. Assessment was genuinely enjoyable. Great experience.

April 20, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that we put you at ease. We are glad you found the assessment enjoyable, and we appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Very understanding

Very understanding, caring and thoughtful throughout my assessments Karen has changed my life for the better

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy to hear that you felt understood and cared for during your assessments.

ADHD-360 Team

Rated 5 out of 5 stars

I couldn’t have had a better experience…

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety.

I would highly recommend Shahinoor Islam to anyone that feels uneasy or worried about taking steps to helping there adhd. Breathe of fresh air and I look forward to speaking with him again on my review.

Thanks, Josh

April 14, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear that you found the consultation helpful and informative. It is great to know that you felt at ease and that the process was easy to understand.

ADHD-360 Team

Rated 5 out of 5 stars

This company has kept me up to date…

This company has kept me up to date with everything and they’re there at the end of the phone to help with any questions you might have. My assessor was lovely and put me at ease right away. She went through everything with me and explained everything I needed to know. I feel looked after and in good hands

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you felt supported and informed throughout the process. It is great to know that your assessor made you feel comfortable and well-informed. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Made to feel relaxed with no pressure

Made to feel relaxed with no pressure, due to Jo's temperament.

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad that you felt relaxed and without pressure.

ADHD-360 Team

Rated 5 out of 5 stars

Was nervous and apprehensive

Was nervous and apprehensive. Was made to feel comfortable and listened to. Got the diagnosis straight after and felt in shock but was soothed by the practitioner. Would highly recommend.

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate you sharing your experience. We are happy to hear that you felt comfortable and listened to, and that our practitioner was able to soothe you during a difficult moment.

ADHD-360 Team

Rated 5 out of 5 stars

10/10 experience

10/1, Karen was amazing and made me feel at ease, so informative and went above beyond to help me with all the questions I asked! Thanks so much, highly recommended.

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear that you felt at ease and found the session informative. We are pleased that all your questions were answered.

ADHD-360 Team

Rated 5 out of 5 stars

Very friendly and professional…

Very friendly and professional throughout.

April 15, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear that you found our team friendly and professional throughout your experience.

ADHD-360 Team

Rated 5 out of 5 stars

My assessment went well and the…

My assessment went well and the assessor put me at ease she was really supportive.

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are pleased that our assessor was supportive and made you feel at ease during your assessment.

ADHD-360 Team

Rated 5 out of 5 stars

I was so worried and stressed it was…

I was so worried and stressed it was over the phone, I hate phones wanted face to face but honestly I can’t tel u the wait off myself how I feel she was luvely,understanding I really felt so comfortable and relief thanku so much 🙏🙏🙏

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you felt comfortable and relieved with the service provided. We appreciate you sharing your experience and are glad we could help ease your worries.

ADHD-360 Team

Rated 5 out of 5 stars

Assessment Review

I had my assessment with Imran Chohan. He was very warm and friendly and made me feel at ease. He was thorough with the assessment and explained ADHD very clearly.

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy that you felt at ease during your assessment. We appreciate your feedback and are glad the explanation of ADHD was clear.

ADHD-360 Team

Rated 5 out of 5 stars

over all a very straightforward and…

over all a very straightforward and pleasant experience. The whole process was very easy to navigate with information support along the way. I didn't have to wait very long at all from referral to assessment i think it took around 6-8 months which is far better than the NHS waiting list as it currently stands. I would highly recommend taking advantage of the right to choose scheme if it is available to you. ADHD 360 was the one recommended to me most by others who had opted for the scheme and I would highly recommend them myself.

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you found the process straightforward and pleasant. It is great to know that the information and support were helpful and that the waiting time was better than expected. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

The lady who done my assessment listen…

The lady who done my assessment listen to me and made me feel at ease

April 22, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are pleased that our team member listened to you and made you feel at ease during your assessment.

ADHD-360 Team

Rated 5 out of 5 stars

ADHD assessment

I’ve had an incredibly long and difficult journey chasing my ADHD diagnosis, the process with ADHD360 was so easy I almost thought it was too good to be true. But they have continued to be patient and supportive with my questions and medication titration, and I couldn’t be more grateful!

My assessor Imran Chohan was very kind and non-judgemental when I explained my struggles, and I felt really heard in assessment rather than feeling like I was actually being ‘assessed’. He explained ADHD to me in a lot of detail and reassured me that there is nothing ‘wrong’ with me, and I am so glad I chose him to do my assessment. I feel confident that he is working with me to help me manage my ADHD in a way that I was never able to before, and I look forward to making steps towards not letting ADHD be a setback for me anymore. Thank you so much!

April 1, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that your journey with us has been easy and supportive. It is great to know that your assessment was helpful and reassuring, and that you feel confident in managing your ADHD. Thank you for your feedback.

ADHD-360 Team

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