adidas Reviews 

I bought Adidas shoes for about $180 plus tax six months ago, and the sole has already come unglued.

They gave me a $180 voucher, but it didn’t include the tax and can only be used on their website or in-store. That means I still have to pay extra for tax or shipping, even though the issue wasn’t my fault.

Overall, disappointing quality and an incomplete resolution.

I had a very disappointing experience with Adidas US. My order was marked as delivered, but I never received anything. Customer support was unhelpful and refused to investigate properly or take responsibility. It feels like once they have your money, they don’t care about the customer at all. I expected much better from such a big brand. Definitely not recommending.

Bought a shirt during a flash 20% sale. I am inbetween size Medium & Large. I ordered Medium.

Ten days later, Adidas emailed to cancel my order due to a stocking error, i.e. they accepted an order for which they did not have stock. This is quite a delay to realise you cannot deliver.

I tried to re-order in Large, which is still available (allegedly), but Adidas refuse to honour the original sale price. They expect me to pay extra because of their error.

When speaking to an agent, they refuse to tell you where they are located because "it is against their work rules" and will not let you speak to a manager because "they are in a meeting".

I would like to share a very disappointing experience with Adidas customer service.

My 12-year-old son was on a football trip to Hamburg, where he visited an Adidas store and bought a football jersey for around 100 euros—paid with his own pocket money. After only a few days, and having been worn just once, the jersey completely fell apart and is now essentially unusable.

We then contacted Adidas customer service to request an exchange. We were told that a receipt was required. Unfortunately, we no longer have it, as we naturally did not expect a jersey at that price to fall apart after a single use—nor did we expect that, living in Denmark, we would need to travel back to Hamburg to make a complaint.

I asked customer service if they could contact the specific store to locate the purchase in their system, but they were unwilling to assist with this.

As a result, my son has effectively lost 100 euros on a product of extremely poor quality that was used only once. This is very disappointing—both in terms of the product’s durability and the lack of support from customer service.

One would expect much better quality and service from a large and well-known brand like Adidas. This experience falls far below those expectations.

Hands down, the worst customer service operation in the world. Would give 0 stars, but seems 1-star is the lowest trust pilot allows.
The level of disinterest, incompetence and ignorance is matched only by the Trump White House.
Avoid like the plague.

The delivery is slow but the items are okay, I think it’s good for a football fan.

What is wrong with Adidas? I ordered a pair of sneakers. Shipped Lasership. Lasership never got package. Customer service rep lied to me and told me it was shipping even though its lost. Second person would only refund me and not reship the item they lost or was stolen from their warehouse. This is the last time I buy anything from them directly.

great shoes, good price. customer service is responsive

Been trying to speak to customer service for 2 months , been on hold 2/3 hrs at a time no one picks up.. used there chat service and requested a call back but no one calls me back , online chat team are useless. spend all this money but cant speak to a human!! need to stop my business with them!! please refund my money back!!

Quality of items, available stock and particularly customer service have severely declined. Used to be a premium brand bit alas no more.

They are just problem,i got my leg injured because of shoe inconsistency, requested ,approved claim ,not honoured from last month, when asked for follow up,only same replies,we have no updates please be patient,If you can’t provide service for quality standards,what kind of brand it is, my shoes worth 16000 INR,Boston 12, Adidas is just scrap,do not buy,go for asics or nike

Very bad experience with the seller adidas.com.
For two months now, I have been trying to file a complaint about sneakers that tore in the same place on both shoes — I should note this happened after only a month and a half from purchase.

At first, they communicated with me saying they were trying to find the order, that they couldn’t match it in the system, and similar excuses. Now they no longer communicate with me at all and do not respond to my emails.

So there is absolutely no respect for customers!!! Never again.

So done with Adidas ✌🏼 hello Nike, I returned my items I purchased from online and they only refunded me 1/2 of the amount. I got several emails they received the return but than would not refund me whole amount...nice stealing from long time customer. I wrote several times still nothing so I emailed again to receive email saying we can't confirm you returned the items. I said than ship me my items back if you are not refunding me my full amount or store credit. Well Nothing thanks for stealing from your lo g time customer, my return was $68 to only receive $34 back of my refund..never got back my other $34. Horrible company horrible service going to Nike cuz Adidas rips customers off. Never buying from Adidas again was customer over 20 yrs bye Adidas ✌🏼 you thief

I’m actually crying with frustration as I write this review. I placed an order on 26th February, the trainers were meant to arrive by 28th February. When they didn’t, I contacted Adidas on 2nd March to allow extra time. They informed me that due to high demand they would be delayed. Then suddenly on the 3rd March the order was cancelled and I received an email stating they had no stock of the item and the demand was more than they expected. So why take my money!!! I have now contacted Adidas on a further 2 occasions and the said I will get my refund.
It’s now 17th March, I’ve had nothing. My money has been literally stolen. I can’t get it back and it’s starting to stress me out as I’ve not got money to burn. I’ve lost hope of getting it back from them. 19 days since placing the order and 14 days since it was cancelled.
I’ve contacted my bank two times and they’ve informed me that there no incoming payments from them.
Honestly I didn’t need the stress of dealing with this but I’m giving up. Clearly there is a level of fraud here when money is taken and you can’t get it back. That’s worrying for what believed was a large company.
I wouldn’t recommend Adidas as a company to buy from. I have no money and no trainers, how they are getting away with this is unbelievable.

Their agents have no idea what is going on with stock or orders. They give completely different information so you never know who’s accurate.
Do not order from adidas.co.uk if you want reliable service.

I returned two items on 9th February by post and still haven’t received my refund (5 weeks ago). They have twice asked for proof of postage which I have provided and asked for my bank details four times, which I have provided twice. Every time I phone I have to explain the whole situation and am assured that I will receive my refund, only to then be asked to proved proof of postage and bank details again and no refund! I’m going round in circles here and the issue is not being dealt with. This is the worst customer service I have ever received

I ordered new footbal boots for a very good price, awesome discount, very happy with the quality.

It would appear Adidas use Evri to make their deliveries. As usual Evri failed to deliver and so I contacted Adidas chat. They were about as helpful as a chocolate teapot with their best suggestion being that I should contact Evri myself - they were not prepared to do so. They also said they were unable to do anything else until 4 days after it should have been delivered. When I told them I needed the order sooner as it was for a birthday they basically said 'tough'. Very poor service - won't be ordering from them again!

I have raised a formal complaint with Adidas and their response had demonstrated how poor their customer service is! Despite having to reorder and pay an additional fee to avoid the numpties at Evri getting hold of it again all I was offered was a refund via a gift voucher which they then issued via email.....except no gift card was included. Also why the hell would I want a gist card given I was forced to reorder before they got it sorted. They have provided no compensation whatsoever. Adidas are best avoided!