Admiral travel insurance stepped in after Jet2 failed to refund our cancelled holiday to Cyprus due to the attacks on the British army base. Their staff were very understanding of the situation we w... See more
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Review summary
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Based on these reviews
Wanted car insurance, got car insurance with no fuss or ridiculous, over intrusive questions, so I'm very happy. Considering the named driver had no experience when I applied I thought the price was v... See more
Company replied
Paul who assisted us was one of the best helpers I have experienced. He explained so clearly and was so kind to an 85 yr old. The cost of our insurance was excellent In fact we did ask if we had to c... See more
Company replied
It was bought through a comparison site, and was very straightforward. This is the first time I have used Admiral insurance. I was previously with quote me happy . Com which is an online only platform... See more
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Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
Contact info
Tŷ Admiral, David Street, CF102EH, Cardiff, United Kingdom
- www.admiral.com
4.5
Excellent
151K reviews
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Reply from Admiral Insurance
Hello,
Thank you so much! 😊 We’re delighted to hear you’re happy with everything, the service and our team. Your kind thanks really mean a lot to us 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
When I took out the insurance I…
When I took out the insurance I requested documents to be sent by post never received them phoned again still not received i would think a company like admiral would do what a paying customer requested ,also the quote for renewal is a lot more compared to other company's for both those reasons I will not be renewing again with admiral
May 3, 2025
Reply from Admiral Insurance
Hello Sarah.
We’re really sorry to hear about your experience and understand how disappointing it must have been not to receive your documents as requested, especially after following this up with us.
We appreciate your feedback regarding your renewal price too, and we’re sorry this didn’t feel competitive compared to other insurers.
We’re genuinely sorry to see you’ve decided to leave us and regret that this experience has influenced your decision. Thank you for taking the time to share your thoughts, we’ll take this on board as it helps us improve. We do hope you’ll consider us again in the future. - Courtney
No option to Cancel auto renewal.
Only issue with them is they make it so hard to cancel auto-renewal that you'd feel not worth the hassle. This is very low technic and deserve 1 star only for that. Better fix your website next time.
April 23, 2026
Unprompted review
Reply from Admiral Insurance
Hello.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel if cancelling your policy isn’t as straightforward as you’d expect.
We do offer several ways to cancel a policy or opt out of auto‑renewal, including speaking to us by phone, using our online messaging service, through your MyAccount, or by contacting us via our social media pages.
Auto‑renewal is designed to help prevent customers being left uninsured and to provide continuity of cover. We send renewal information in advance to allow time to review, make changes, or cancel if needed. You can read more about how and why renewal works here: https://www.admiral.com/magazine/guides/motor/why-does-admiral
That said, we take your feedback seriously and are always looking to improve how clear and easy our processes are. If you’d like help cancelling your policy, please feel free to email us your policy details to ReviewFeedbackSupport@admiralgroup.co.uk and we’ll be happy to arrange a call back. - Courtney
Very helpful and polite and was very…
Very helpful and polite and was very comfortable :)
April 20, 2026
Reply from Admiral Insurance
Hello Soraya,
Thank you so much for your lovely feedback! 😊 We’re really pleased to hear our team was helpful and polite, and that you felt comfortable throughout 💙 That means a lot to us.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello James,
Thanks so much! 😊 We’re glad everything was nice and easy for you, that’s exactly what we aim for 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Mrs Fitzgibbon,
Thanks so much for your kind words 😊 We’re really pleased you had an excellent experience with us 💙✨
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Because you did what you're supposed to…
Because you did what you're supposed to thanks xx
Chris
April 23, 2026
Reply from Admiral Insurance
Thanks, Chris! 😄 We’re pleased everything went as it should and that we could help. Really appreciate you taking the time to share 💙 We're proud to have you part of the Admiral family!💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Joan,
Thanks so much for your review 😊 We’re glad you found the online process quick and straightforward. That’s exactly what we aim for 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Amrish,
Thank you for your feedback! 😊 We’re really pleased to hear you found the quote simple, fast and effective and at a reasonable price too 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The customer service guy Alfie
The customer service guy Alfie, was knowledgeable, professional, friendly and very helpful. Great service.
April 23, 2026
Reply from Admiral Insurance
Hello john! Thank you for your great feedback. We’re really pleased to hear that Alfie provided such knowledgeable, friendly and professional service. We’ll be sure to pass your kind comments on✅🎉
Follow us on our socials for handy tips, expert advice, and some exciting competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Quick and easy process for good value…
Quick and easy process for good value insurance
April 23, 2026
Reply from Admiral Insurance
Hello Simon,
Thank you for your great feedback! 😊 We’re really pleased to hear you found the process quick and easy, and that the insurance offered good value 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
I was impressd how quickly the process…
I was impressd how quickly the process of getting
my insurance was completed well done to Admiral.
April 16, 2026
Reply from Admiral Insurance
Hello Malcolm,
Thank you so much for your kind words! 😊 We’re really pleased you were impressed with how quickly everything was completed. Great to hear your experience with Admiral was a positive one 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The sales rep professionally helped me…
The sales rep professionally helped me completing the application.
April 22, 2026
Reply from Admiral Insurance
Hello Manoj,
Thank you for your kind feedback! 😊 We’re really pleased to hear our sales representative was professional and able to support you through completing your application. That’s exactly the service we aim to provide 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Gordon,
Thank you so much! 😊 We’re delighted to hear you’re 100% satisfied, that really means a lot to us ✨ Thank you for choosing Admiral 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Your customer advisor Ameila was very…
Your customer advisor Ameila was very helpful and professional during our call. It's so nice to deal with such upbeat and pleasant people whilst dealing with my wife's bereavement. She expressed empathy during this difficult time.
Thank you
Billy winstanley
April 23, 2026
Reply from Admiral Insurance
Hello Billy,
Thank you so much for sharing this with us, and please accept our sincere condolences during such a difficult time❤️ We’re really glad to hear that Amelia was able to support you with empathy, professionalism and warmth when you needed it most. It means a great deal to know she helped make things a little easier for you, and we’ll be sure to pass your kind words on to her. Thank you again for taking the time to let us know - we truly appreciate it!
Join us on our socials for handy hints and useful advice👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Very efficient service
Very efficient service, gave me exactly what I needed for a multi car policy
April 11, 2026
Reply from Admiral Insurance
Hello Paul,
Thank you for your great feedback! 😊 We’re really pleased to hear you received efficient service and that we could help you find exactly what you needed for your multi car policy 💙🚗
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Excellent customer service when adding…
Excellent customer service when adding my EV to a combined policy at the weekend.
April 18, 2026
Unprompted review
Reply from Admiral Insurance
Hello Ian,
Thank you for your great feedback! 😊 We’re really pleased to hear you received excellent customer service when adding your EV to your combined policy, even at the weekend. That’s exactly the support we aim to provide 💙⚡
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Very easy to set up
April 23, 2026
Reply from Admiral Insurance
Hello Linda,
Thanks so much 😊 We’re glad everything was quick and easy to set up, just how it should be 💙✨
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Easy to use very cheap
April 22, 2026
Reply from Admiral Insurance
Hello Robert,
Thanks so much! 😊 We’re glad everything was easy to use and easy on the pocket too 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Poor cancellation process and lack of transparency
My experience with this company has been very disappointing, particularly around policy cancellation and billing.
My policy was cancelled immediately after a missed payment, without any reasonable grace period or opportunity to resolve the issue. Despite the policy being cancelled from the start of the month, I was still charged a full instalment plus a cancellation fee, which was not clearly explained at the time of purchase.
When I contacted support, I was given inconsistent explanations about “time on cover” and how charges were calculated. However, no clear breakdown was provided showing how the final amount was actually worked out on a daily basis. Instead, I was repeatedly told I owed the amount without proper transparency.
I would not recommend based on my experience with how cancellations and charges are handled.
April 23, 2026
Unprompted review
Reply from Admiral Insurance
Hello Vijay.
We’re really sorry to read about your experience, and we appreciate you taking the time to share such detailed feedback. We understand how frustrating and disappointing this situation must have been, particularly around policy cancellation, billing, and the explanations provided.
We’ve passed your details on to the relevant team so they can review what’s happened in full and get in touch with you directly to clarify the cancellation, charges applied, and how the final amount was calculated.
Thank you again for raising this with us, your feedback is important and very helpful. - Courtney
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