Admiral travel insurance stepped in after Jet2 failed to refund our cancelled holiday to Cyprus due to the attacks on the British army base. Their staff were very understanding of the situation we w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wanted car insurance, got car insurance with no fuss or ridiculous, over intrusive questions, so I'm very happy. Considering the named driver had no experience when I applied I thought the price was v... See more
Company replied
Paul who assisted us was one of the best helpers I have experienced. He explained so clearly and was so kind to an 85 yr old. The cost of our insurance was excellent In fact we did ask if we had to c... See more
Company replied
It was bought through a comparison site, and was very straightforward. This is the first time I have used Admiral insurance. I was previously with quote me happy . Com which is an online only platform... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
Contact info
Tŷ Admiral, David Street, CF102EH, Cardiff, United Kingdom
- www.admiral.com
4.5
Excellent
151K reviews
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Because you did what you're supposed to…
Because you did what you're supposed to thanks xx
Chris
April 23, 2026
Reply from Admiral Insurance
Thanks, Chris! 😄 We’re pleased everything went as it should and that we could help. Really appreciate you taking the time to share 💙 We're proud to have you part of the Admiral family!💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Joan,
Thanks so much for your review 😊 We’re glad you found the online process quick and straightforward. That’s exactly what we aim for 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Amrish,
Thank you for your feedback! 😊 We’re really pleased to hear you found the quote simple, fast and effective and at a reasonable price too 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The customer service guy Alfie
The customer service guy Alfie, was knowledgeable, professional, friendly and very helpful. Great service.
April 23, 2026
Reply from Admiral Insurance
Hello john! Thank you for your great feedback. We’re really pleased to hear that Alfie provided such knowledgeable, friendly and professional service. We’ll be sure to pass your kind comments on✅🎉
Follow us on our socials for handy tips, expert advice, and some exciting competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Quick and easy process for good value…
Quick and easy process for good value insurance
April 23, 2026
Reply from Admiral Insurance
Hello Simon,
Thank you for your great feedback! 😊 We’re really pleased to hear you found the process quick and easy, and that the insurance offered good value 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
I was impressd how quickly the process…
I was impressd how quickly the process of getting
my insurance was completed well done to Admiral.
April 16, 2026
Reply from Admiral Insurance
Hello Malcolm,
Thank you so much for your kind words! 😊 We’re really pleased you were impressed with how quickly everything was completed. Great to hear your experience with Admiral was a positive one 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The sales rep professionally helped me…
The sales rep professionally helped me completing the application.
April 22, 2026
Reply from Admiral Insurance
Hello Manoj,
Thank you for your kind feedback! 😊 We’re really pleased to hear our sales representative was professional and able to support you through completing your application. That’s exactly the service we aim to provide 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Gordon,
Thank you so much! 😊 We’re delighted to hear you’re 100% satisfied, that really means a lot to us ✨ Thank you for choosing Admiral 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Your customer advisor Ameila was very…
Your customer advisor Ameila was very helpful and professional during our call. It's so nice to deal with such upbeat and pleasant people whilst dealing with my wife's bereavement. She expressed empathy during this difficult time.
Thank you
Billy winstanley
April 23, 2026
Reply from Admiral Insurance
Hello Billy,
Thank you so much for sharing this with us, and please accept our sincere condolences during such a difficult time❤️ We’re really glad to hear that Amelia was able to support you with empathy, professionalism and warmth when you needed it most. It means a great deal to know she helped make things a little easier for you, and we’ll be sure to pass your kind words on to her. Thank you again for taking the time to let us know - we truly appreciate it!
Join us on our socials for handy hints and useful advice👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Very efficient service
Very efficient service, gave me exactly what I needed for a multi car policy
April 11, 2026
Reply from Admiral Insurance
Hello Paul,
Thank you for your great feedback! 😊 We’re really pleased to hear you received efficient service and that we could help you find exactly what you needed for your multi car policy 💙🚗
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Excellent customer service when adding…
Excellent customer service when adding my EV to a combined policy at the weekend.
April 18, 2026
Unprompted review
Reply from Admiral Insurance
Hello Ian,
Thank you for your great feedback! 😊 We’re really pleased to hear you received excellent customer service when adding your EV to your combined policy, even at the weekend. That’s exactly the support we aim to provide 💙⚡
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Very easy to set up
April 23, 2026
Reply from Admiral Insurance
Hello Linda,
Thanks so much 😊 We’re glad everything was quick and easy to set up, just how it should be 💙✨
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Easy to use very cheap
April 22, 2026
Reply from Admiral Insurance
Hello Robert,
Thanks so much! 😊 We’re glad everything was easy to use and easy on the pocket too 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Poor cancellation process and lack of transparency
My experience with this company has been very disappointing, particularly around policy cancellation and billing.
My policy was cancelled immediately after a missed payment, without any reasonable grace period or opportunity to resolve the issue. Despite the policy being cancelled from the start of the month, I was still charged a full instalment plus a cancellation fee, which was not clearly explained at the time of purchase.
When I contacted support, I was given inconsistent explanations about “time on cover” and how charges were calculated. However, no clear breakdown was provided showing how the final amount was actually worked out on a daily basis. Instead, I was repeatedly told I owed the amount without proper transparency.
I would not recommend based on my experience with how cancellations and charges are handled.
April 23, 2026
Unprompted review
Reply from Admiral Insurance
Hello Vijay.
We’re really sorry to read about your experience, and we appreciate you taking the time to share such detailed feedback. We understand how frustrating and disappointing this situation must have been, particularly around policy cancellation, billing, and the explanations provided.
We’ve passed your details on to the relevant team so they can review what’s happened in full and get in touch with you directly to clarify the cancellation, charges applied, and how the final amount was calculated.
Thank you again for raising this with us, your feedback is important and very helpful. - Courtney
Awful experience
Honestly, I will never go with Admiral again. I unfortunately had to put a claim in for my travel insurance as I fractured and dislocated my shoulder the week before my trip.
The trip was a group trip so was booked by one person in the group. I received a callback today from the claims team who stated I need to get the person who booked the trip to sign a form and provide a bank statement of his. They also requested I contact Jet2 to get proof I didn't attend the flight and get proof from the AIRBNB host that I wasn't there (the host didn't visit once as it was a lockbox for the key so I'm unsure how they could provide proof I wasn't there if they weren't even there themselves!!). Surely this is part of the the claims process that if they require proof, they can contact the airline themselves. The amount of hoops I have had to jump through for this has been absolutely scandalous and it's such a poor customer journey!!
I requested a manager callback and was told 3 working days. I work as a manager in a complaints team myself and, whilst I appreciate same day callbacks can't always happen, 3 working days is extremely poor to say the least.
April 23, 2026
Unprompted review
Reply from Admiral Insurance
Hello Jason,
Thank you for taking the time to share your experience. I’m really sorry to hear about your injury and understand how upsetting and stressful this must have been, especially so close to your trip.
I appreciate you taking the time to outline the difficulties you’ve experienced during the claims process. When a trip is booked by another party, the claims team may need certain documents to confirm eligibility and validate the claim, which can sometimes involve requesting information from the lead booker or third party providers. I understand how this can feel frustrating and more complicated than expected.
I’m also sorry to hear your concerns regarding the call back time frame. While time frames can vary depending on demand, I recognise how important clear and timely communication is, particularly when you’re already dealing with an ongoing claim.
If you’re happy to do so, please email your full name and claim number to the address below. Once I have your details, I’ll make sure your feedback is passed to the travel team for review.
Thank you,
Rach
ReviewFeedbackSupport@admiralgroup.co.uk
Competitive price
Competitive price.
easy to access.
Extremely polite and knowledgeable Agent
April 22, 2026
Reply from Admiral Insurance
Hello Joyce,
Thank you for your great feedback! 😊 We’re really pleased to hear you found our pricing competitive, the service easy to access, and our agent polite and knowledgeable. That’s exactly the experience we aim to provide 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Juke,
Great to hear, thank you so much! 😄 We really appreciate your feedback 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Great price goodservice
April 23, 2026
Reply from Admiral Insurance
Hello Alan,
Thanks so much! 😊 Great to hear you were happy with both the price and the service 💙✨
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Gary,
That’s lovely to hear, thank you! 😄 Seamless and easy is exactly what we aim for 💙✨
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Gordon,
Thank you for your feedback! 😊 We’re really pleased you found our website easy to use and the prices realistic 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
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