Overall was very happy with the service. Although the claim took over 2 years to be finalised. In that time had 3 /4 people looking after the case and only one person wasn’t that happy with during tha... See more
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Review summary
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Reviews shaping this summary
I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
At the beginning I wasn't as much updated until Ela took over as my case handler. She was amazing in that she kept me updated and pushed to finally conclude my case. Thanks very much Ela. Totally ap... See more
Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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10/10 Customer Service
Customer service agent, Dani took the time to explain the process and answer our questions.
10/10 Customer Service
August 11, 2026
Caller was courteous and positive and…
Caller was courteous and positive and took us step by step through the process
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had to chase up so meany things it was…
Had to chase up so meany things it was unbelievable.
So incompetent to say they have their own law firm.
August 11, 2026
Reply from Admiral Law
Dear Mr Danny Howells,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Excellent customer service
Excellent customer service.
Customer service agent, took the time to explain the process and answer any questions.
August 11, 2026
I didnt like that things were repeated…
I didnt like that things were repeated and and some things they asked for were not clear
August 6, 2026
The call was answered quickly and…
The call was answered quickly and effciently,
Questions answered and explained making it all easy to understand..
August 11, 2026
Admiral law have been very supportive…
Admiral law have been very supportive to me during my recent incident
August 6, 2026
so helpful and talked me through it…
so helpful and talked me through it all, couldn’t recommend anything better.
August 11, 2026
Gareth was very good with explaining…
Gareth was very good with explaining everything regarding my case and I’m happy with the service
August 11, 2026
Amazing with communication and being…
Amazing with communication and being professional with sorting everything out
August 11, 2026
Very good
All information was explained well especially as I did not understand some words and all details that I stated where said back to me to make sure that I had stated all the correct information.
August 10, 2026
Been with admiral for years but very…
Been with admiral for years but very disappointed with the service we have received over this case. It has taken over two years to even get a settlement figure with my daughters and myself out of pocket when it wasn’t our fault, but level of service has been appalling and won’t be renewing my policy!
August 10, 2026
Reply from Admiral Law
Dear Richard Collins KRC Building Services,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Very quick and effective support from…
Very quick and effective support from Admiral Law, I received a call from Danielle who was very supportive and reassuring in relation to my ongoing claim. Danielle was informative of each step of the call and fully explained the required process.
August 10, 2026
Waited a year for my clam to be just…
Waited a year for my clam to be just £688 ridiculous
August 5, 2026
Reply from Admiral Law
Dear Mr Lee Nelson,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
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