Living in the Netherlands, cycling is a way of life. When I purchased two Ado Air 28 e-bikes for my children, I did so with some reservation; the brand wasn't well-known locally, and I worried about t... See more
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We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That le... See more
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FANTASTIC BIKES AND FANTASTIC SERVICE! What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies... See more
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I am writing this review after being trapped in a frustrating loop with Kuma Bikes for quite some time. I live in Ireland and dealt with Kuma Bikes which is the reseller of ADO. I purch... See more
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Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
Breach of guidelines
Good and affordable bike, satisfied customer!
I've owned the Air 28 Pro since July. I have now cycled more than 1400 km and feel as happy as a child every day.
October 9, 2024
Reply from ADO E-Bike
Hi Geert, thank you for your wonderful feedback! We're so glad to hear that you're enjoying your Air 28 Pro and that it's brought you so much happiness over the past months. If you have any questions or need assistance, feel free to reach out. Happy riding!
Best regards,
ADO Ebike Team
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Exactly what I hoped
Gear shifting is smooth. The assistance is enough to climb decent slopes. The dampened fork is clearly a must on cobbled stones roads.
October 15, 2024
Reply from ADO E-Bike
Hi Marcus, thank you for your thoughtful feedback! We're delighted to hear that the bike is exactly what you hoped for and that you're enjoying the smooth gear shifting and climbing assistance. If you have any further questions or need assistance, please don’t hesitate to reach out. Happy cycling!
Best regards,
ADO Ebike Team
Unexpected perfection
It's a perfect riding experience. My wife and I like it very much, and the price of two bikes is much more cost-effective.
October 7, 2024
Reply from ADO E-Bike
Hi Craig, thank you for your fantastic feedback! We're thrilled to hear that both you and your wife are enjoying your riding experience and finding the value in purchasing two bikes. Your satisfaction means a lot to us! If you have any questions or need assistance, feel free to reach out. Happy riding!
Best regards,
ADO Ebike Team
Perfect
So frankly, I don't regret anything. The bike rides very well. I've tried it for a few days, and frankly, everything is fine.
October 6, 2024
Reply from ADO E-Bike
Hi Liv, thank you for your wonderful feedback! We're so glad to hear that you're enjoying your bike and that everything is working well for you. Your satisfaction is our priority, and we appreciate your support! If you have any questions or need assistance, feel free to reach out. Happy riding!
Best regards,
ADO Ebike Team
Nice bike and great customer service
I bought this bike for my son. It's light and folds to compact dimensions. ADO's customer service is very good and responsive.
October 6, 2024
Reply from ADO E-Bike
Hi IIiana, thank you for your kind words! We're thrilled to hear that the bike is a great fit for your son and that you appreciate its lightweight, foldable design. It's wonderful to know you had a positive experience with our customer service as well. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy biking together!
Best regards,
ADO Ebike Team
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Useful practical bike
It was easy to set-up, charged in a reasonable time and performs well.
October 2, 2024
Reply from ADO E-Bike
Hi Tim, thank you for your feedback! We're glad to hear that you found the bike performes well. We appreciate your support and hope you continue to enjoy your rides. If you have any questions or need assistance, don’t hesitate to reach out!
Best regards,
ADO Ebike Team
Excellent Bike
Tried other e-bikes from well-known manufacturers but didn't get the same torque as the Beast 20F. The build quality is excellent and worth the money.
October 3, 2024
Reply from ADO E-Bike
Hi Emilia, thank you for your excellent review! We're thrilled to hear that the Beast 20F exceeded your expectations. We take pride in delivering great performance and value. If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your rides!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Tristan, Thank you for your kind words! We're thrilled to hear you're enjoying the bike and that our customer service has met your expectations. Wishing you many more fun rides ahead!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Nate, thank you for your feedback! We're glad to hear you think the price-performance ratio is brilliant. We strive to provide great value with our products. If you have any questions or need assistance, feel free to reach out. Enjoy your biking experience!
Best regards,
ADO Ebike Team
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terrible
Good morning!
Do not make the mistake of buying this bike, the quality standard is very poor.... Chinese product at a gold price.
As some of you have followed here I bought a 20 PRO, from the first day it had failures, it took 4 months to give me a solution, they sent me a new used bike ... with different parts and it costs MUCH more to pedal, to the point that some of the same slopes that I did with the first bike is impossible to climb them from a standing position.
What's the solution? That I send them the bike paying the 100€ shipping costs and they give me back 50% of the money.
Do not be fooled, look at European brands or serious brands like ENGWE or FIIDO.
October 15, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
First of all, I am very sorry to hear that you have such a bad experience with our bikes. We understand your dissatisfaction and disappointment, and we also take your questions very seriously.
Regarding the poor quality standards you mentioned, we have always been committed to providing high-quality products. Every bike has undergone rigorous quality testing before leaving the factory to ensure its performance and safety. However, it is inevitable that some individual cases may occur, and we sincerely apologize for this.
For the solution you mentioned, we hope to communicate with you further through our support email. We will listen carefully to your opinions and suggestions and jointly explore a more reasonable and satisfactory solution. We will try our best to solve the problem for you and let you feel our sincerity and efforts.
At the same time, we also hope that you can give us a chance to let us prove that our products and services are trustworthy. We will continue to improve and enhance our quality standards to provide customers with a better experience.
Thank you again for your feedback and support. We look forward to getting in touch with you through the support email to solve this problem together.
Sincerely regards
ADO Team
Super efficient service and a quality product
The ADO Air 20 Pro is a very good e-bike and does all that it says. We love them and will use them often.
October 1, 2024
Reply from ADO E-Bike
Hi Pia, thank you for your wonderful feedback! We're thrilled to hear that you love the ADO Air 20 Pro and that it meets your expectations. Providing quality products and efficient service is our top priority. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your rides!
Best regards,
ADO Ebike Team
Beast
Customer service is one of the best I have dealt with. The beast e-bike is excellent. Unpacked with no problems, no adjustment required to the gears, all worked perfectly.
September 30, 2024
Reply from ADO E-Bike
Hi Tiffany, thank you so much for your kind words! We're delighted to hear that you're pleased with your Beast e-bike and that everything was ready to go right out of the box. It's fantastic to know that our customer service met your expectations. If you have any questions or need further assistance, don’t hesitate to reach out. Enjoy your rides!
Best regards,
ADO Ebike Team
Very cool bikes ado
A20F BEAST I ordered best value for money and also functional bike i use it for work it is very smooth and easy drive good suspension and brakes.
October 10, 2024
Reply from ADO E-Bike
Hallo Peter, thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your BEAST 20F and finding it to be a great value for money. If you have any questions or need assistance, feel free to reach out. Happy riding!
Best regards,
ADO Ebike Team
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A special e-bike
I totally love my new ADO bike. Last month I saw someone passing me by with no effort. After doing my research on e-fold bikes, I was sure that I wanted the new ADO Air 20s because all the reviews were good, and it looks just so sleek! I tried it and love it!
September 29, 2024
Reply from ADO E-Bike
Hi Orion, thank you for your wonderful feedback! We're thrilled to hear that you're loving your new ADO Air 20s. It's fantastic that you did your research and chose us based on the positive reviews. We appreciate your support and hope you continue to enjoy the ride! If you have any questions or need assistance, feel free to reach out. Happy cycling!
Best regards,
ADO Ebike Team
Ghosted by Customer Service, AGAIN!
Received an Air 20 Pro that had assembly issues that needed to be corrected. Got approval from ADO Support to have a bike shop do the work and they said I would be reimbursed. I submitted the receipt on September 6th and am writing this on October 13th. I have had absolutely no communication from them since , even though I followed up. I would not recommend anyone in the United States purchase one of their bikes based on customer service alone.
Update: ADO did eventually reimburse me in full after this review. I’ve since had another issue and was ghosted AGAIN. My communication was interrupted when I had to travel to another state to care for a brother who had a heart attack. When I got back to dealing with my own life, I again get no response from ADO.
October 13, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
We are very sorry to hear that you encountered such a situation. First of all, we would like to sincerely apologize to you for giving you such a bad experience.
Regarding the reimbursement issue you mentioned, there may be some delays in our process processing. Our team handles a large number of transactions every day, and there may be negligence in some links, but this is by no means a reason for us to ignore you. We attach great importance to the rights and interests of every customer, and have been working hard to improve our service process to avoid similar situations from happening again.
In order to help you solve this problem as soon as possible, please provide the order number. We will immediately check your reimbursement progress according to the order number and speed up the processing to ensure that you can receive the reimbursement as soon as possible. Or please contact support@adoebike.com again. We guarantee that after receiving your email, we will reimburse your father's expenses within 48 hours.
Once again, I express my deep apologies to you and hope that you can give us a chance to make up for this mistake. We will take your feedback seriously, strive to improve the quality of our customer service, and let you regain confidence in our brand.
Sincerely regards
ADO Support Team
I have the ado A20F beast
I have the ado A20F beast and it's great, it's so much fun to ride it. Highly recommended
September 20, 2024
Reply from ADO E-Bike
Hi Léa, thank you for your feedback! We're thrilled to hear that you're enjoying the ADO Beast 20F and finding it fun to ride. Your recommendation means a lot to us. If you ever have any questions or need support, feel free to reach out. Enjoy the ride!
Best regards,
ADO Ebike Team
Great bike overall
The build quality is on point. The saddle is uncomfortable. But overall a great bike after you change the saddle. I get around 65km range with moderate hills and flat terrain on step 2 assist.
September 20, 2024
Reply from ADO E-Bike
Hi Bradley, thank you for your feedback! We're glad to hear that you find the build quality of the bike to be excellent. We appreciate your honest comments about the saddle, and we're always looking for ways to improve our products. If you have any further suggestions or need assistance, feel free to reach out.
Best regards,
ADO Ebike Team
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First class service, I can't fault it.
When I decided to get an ebike ADO stood out. To be honest I'd never heard of them, but the Ado a20f beast was the ebike I wanted. I read reviews, watched countless videos online trying to find something to change my mind but I couldn't find it. So I bought it. The ADO a20f Beast. I found their company service so helpful and friendly and I was kept up to date with every step of the purchase and delivery. The bike itself is extremely well made and robust, very comfortable and easy to ride and most importantly. It is so much fun. Thank you ADO for making my first ebike purchase a very pleasant experience.
September 6, 2024
Unprompted review
Reply from ADO E-Bike
Hi Steve, thank you so much for sharing your experience! We're thrilled to hear that you chose ADO for your first e-bike and that the Beast 20F met all your expectations. It's fantastic to know that our customer service kept you well-informed throughout the process, and that you're finding the bike both comfortable and fun to ride. Your kind words mean a lot to us, and we’re glad we could make your first e-bike purchase a positive one. If you ever need anything in the future, don't hesitate to reach out.
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Karina, thank you so much for your feedback! We're really happy to hear that you're satisfied with the delivery and enjoying your ADO Air bike. Providing a smooth and reliable experience is a top priority for us, and it's great to know we've met your expectations. Your recommendation means a lot, and we hope you continue to enjoy your rides!
Best regards,
ADO Ebike Team
Great bike!
Really good quality and awesome and awsome support and fast delivery to sweden! Im happy so far
September 18, 2024
Reply from ADO E-Bike
Hi Liam, thank you for your fantastic feedback! We're thrilled to hear that you're happy with the quality of the bike and our support. If you have any questions or need further assistance, feel free to reach out anytime!
Best regards,
ADO Ebike Team
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