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Aeroporti di Roma è la società del Gruppo Mundys che gestisce e sviluppa gli aeroporti di Roma Fiumicino e Ciampino e svolge altre attività connesse e complementari alla gestione aeroportuale. Il Leonardo da Vinci di Fiumicino è uno dei due hub in Europa, e dei dodici al mondo, con un rating Skytrax di 5 stelle per gli standard eccellenti nella qualità del servizio e migliore scalo al mondo per la sicurezza aeroportuale. Dispone di due Terminal passeggeri ed è dedicato alla clientela business e leisure su rotte nazionali, internazionali e intercontinentali. Il Giovan Battista Pastine di Ciampino è principalmente utilizzato dalle compagnie aeree low cost, dagli express-courier e dalle attività di Aviazione Generale. Nel corso degli anni ADR ha lavorato assiduamente per costruire l’aeroporto del futuro, un’infrastruttura sostenibile e innovativa che coniuga l’efficienza operativa con l’attenzione al cliente e una strategia di valorizzazione del patrimonio culturale e artistico italiano in tutte le sue declinazioni. Una visione che, nel corso del 2024, in cui il sistema aeroportuale romano ha superato per la prima volta i 50 milioni di passeggeri complessivi, ha contribuito a confermare l’aeroporto di Fiumicino miglior scalo d’Europa nella categoria degli scali con oltre 40 milioni di passeggeri per il settimo anno consecutivo, affiancato, per la prima volta, dall’aeroporto di Ciampino, premiato nella categoria da 2 a 5 milioni di passeggeri.
Via Pier Paolo Racchetti 1 , 00054 Fiumicino (RM), Roma, Italy
2.1
181 reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
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This is like visiting a developing country. Passport control that is complete chaos. Waiting times over an hour and no process for assisting passengers make their flight. Co plates lack of urgency or organisation.
Airport staff is badly trained patronising and arrogant. Check in procedures are inconsistent with common sense
Reply from Aeroporti di Roma S.p.A.
Good morning Francesca,
thank you for your report. Knowing the passenger experience is very important in order to increase the quality of services and customer orientation of all airport operators. We would like to verify what happened, and to do so, we would be grateful if you could provide us with more details at the following link: https://www.adr.it/web/aeroporti-di-roma-en/suggestions-and-complaints This is the official channel through which we handle complaints, suggestions and requests for information and which initiates a series of checks to correct any anomalies in the service provided.
Thank you for your collaboration,
Aeroporti di Roma
extremely poor service, long queues, slow service, rude staff. frequent delays, belts outages that result in luggage delays, luggage’s not loaded on cargos
Flying Ryanair flight FR2948 to Brussels on Saturday 4 January 2020 (which departs at 19:20), I arrived early at around 5 PM. I checked in a small carry-on bag. When I retrieved it in Brussels, not only was it smashed, but it had also been opened despite having been locked. Someone had rummaged through the clothes and had opened the small vanity case. Ultimately, nothing was missing as nothing precious had been inside. As luggage was delivered swiftly at arrival in Brussels, this can only have happened in Fiumicino airport.
This airport must be so damaging to Italy's reputation in the world. The largest of Italy's airports and it is so badly organised, the staff are so rude and off hand and there is no one to ask or who will answer questions. We had problems in both directions. Coming in on Vueling, our luggage took over 2 hours from when we got to the carousel to start arriving. It was infernally hot and we had no change for the drink machines. We had not been fed on board either so were tired and hungry. There was NO ONE around to ask about why the luggage was late and no explanation was given nor were we offered an expected arrival time for the luggage once it became clear it was going to be horribly late. There was also no where to sit, just 6 or so chairs.
On the way back we flew Norwegian. We booked in, which went reasonably well and went through to wait for the plane. We waited and waited and waited, ate some supper, and waited and waited. I started to go around any of the desks that were staffed to ask whether they knew of anything or had the means to find out. I experienced startling rudeness, as did others who were also asking. There was no Norwegian representative available to talk no, no announcement and nothing on the boards. Eventually, 1.5 hours after we should have taken off, the gate was announced on the board.
Rude staff, useless systems and profoundly uncomfortable.
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