American Eagle Outfitters Reviews 492

Sent me the wrong item, then instead of sending the correct item immediately, they insisted that I had to return the wrong item first, wait for the refund then place a new order.

When I went on the returns page, it doesn't recognise my order number (I copy & pasted it from my email confirmation so it's 100% correct).

Return still not processed. Unlikely to get money back or correct item. Complete waste of time.

I've worn American Eagle jeans for years, but this is not the same American Eagle that used to be in shopping malls. I ordered jeans online and received some strange stretch pants. I contacted customer service and the best they could do is give me a QR code to send the incorrect order back. Of which I now have to drive 15 miles and wait 5-7 business days for a refund. Do NOT order from these crooks, as they are better off going out of business.

Went to the outlet store in Jersey Shore Premium Outlets, picked out a sweater from the sale rack that clearly said '70% off', there were multiple of the same sweater on the rack, and prices were listed eg. $50 now $15.

I took it to the cashier and the discount didn't automatically come up so I mentioned it was from the 70% off rack, she called across her colleague who made up some BS about the rack being 'web exclusives' (lol) and told me that everything in the store was 'up to' 70% off.

I said that the sign on this sale rack does not say 'up to 70% off' it says '70% off' on a single circular rack with prices clearly marked. And I have no idea what she was talking about with the web exclusive stuff.

She rudely argued back and left me frustrated and embarrassed, awful service, glad I didn't end up buying it now as I wouldn't want to be seen dead wearing this garbage anymore.

I'm from the UK and this sort of stuff would not fly over here.

Poor delivery proces wrong items delivered. contacted customer service. That can t do a thing but they are very sorry....
Last week I ordered two pairs of jeans from AEO Eur. They quickly sent me the package. The package slip included the jeans. Inside the package were 2 men's trousers and a pair of gloves. I immediately contacted customer service. It's not easy and quick with AEO. Customer service is only available via email. So, I have to wait. I received a ticket number. So, I wait. I sent a photo. It was a no-brainer. AEO's response is that if I return the package properly and the wrongly sent items are returned in good condition, I will get my money back. So, I wait. Oh, and after much insistence, I get free shipping on my next order. Free above 100 anyway. Very poor service. Not even worth 1 star, really.

I’m surprised how many negative reviews there are for AE, especially as many of the issues mentioned are due to the delivery service. I’ve ordered clothing online from AE several times over the past few years, and have had a good experience each time. Returns were very easy, and my refunds were processed quickly both times. I live in the Rockies in CO and am hours from an AE store, so I’m glad I can order online with confidence.

Ordered in Jan. Missed delivery as I wasn't home. Redirected parcel to local post office, never got the email that it is ready for collection. Was told by Royal Mail (UK) items are returned to sender after 14 days. Contacted AE customer services, Denise couldn't find the package, 'escalated to the department for further investigation' and will get back to me in '3-5 business days'. It's almost been 2 months since paying, never received any updates, parcels or refund. Still waiting. Denise has stopped replying to emails. Lost too much money and time on this. AVOID AT ALL COSTS.

I walked into the Deer Park Outlet Store 02236 between 5:25pm and finished by 5:45pm. As I began looking through the racks to purchase items I was met by the first employee to whom asked my 13yr old son and I if we needed help as she bypassed. However, I continued to shop and picked up two tee shirts than headed to the counter to purchase. I'm 3rd in line at checkout. As I stood there waiting I noticed the manager Louis walking out the employee entrance with a young man to whom walked straight to me. The young man immediately asked if he can remove my censors (I declined) and I politely asked why aren't you asking the people in front of me with loads of clothes on their arms? He stood by in confusion and I'm positive Louis was speaking to him in his ear. However, I proceeded to wait my turn to make the purchase. Once again to engage in such a non-inviting atmosphere under Louis management is super uncomfortable. I'm being harrassed and discriminated against at this point by Louis and it needs to stop. I'm continuing to feel targeted when going into this establishment and have the right to spend my money wherever I choose without feeling targeted by Louis and his staff. While at the counter I noticed Louis and the your man by the employee entrance chuckling. Louis shouldn't be giving power to dictate where one (myself) can or cannot shop. I will continue to shop where I choose to. I documented yesterday's encounter and will continue to shop there and document every visits of Louis continuing to discriminate against me and harass me until I have enough evidence to file suit against this establishment if Louis behavior continues

Shipped half my order from America when I specifically ordered from the Canadian site, and refused to cancel the order when both packages pf items were still sitting waiting for carrier pickup IN THEIR AE FACILITY 5 days later.

Worst Experience
I have never ordered from such a bad site. The customer service is the worst sh i t ever. I’ve ordered some pants in November it’s currently mid January. I received a sweater instead which they made me send back, and they told me I’d get my money back as soon as they had received the sweater. And that is now a month ago. I’ve heard nothing more from them and they haven’t done anything about it. I’ve talked with many different workers from there and none of them have managed to do sh i t about it. Don’t order from here unless you want to loose all your money.

Returned pants and never refunded the 900 euros they owe me!!! Do not order from this brand. They will not contact me or email me at all.

I love these pants for work,I’m a manager at hobby lobby.but the same problem keep happen with the rips by the pockets now on all of them.I love them and keep order because of the length also.disappointed and they’re too expensive also to not to last

I ordered a package with Apple Pay, got charged and never got a confirmation. After a week, the money was transferred back to my account.

Since I had my money back I thought, I’ll try again, this time on my creditcard. Ordered and received the package. A day later, I received another package.

Turns out American eagle charged my debit card again (without consent) and send the package. Still no confirmation so can’t send it back.

Repeatedly reached out to customer support. They send an email back with more questions, which I answered, and never got a response again.

Terrible, will never order again.

Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.

I never even got my package. I ordered July 19th. The items are now gone from the website too so I couldn’t possibly even re order them. When I click the tracking number it says number not found. How does a company this big not send me my items I paid for???

I was there today to return an item I sand in the line the said line start there is a Spanish woman who is the manage has a tone of voice on when the said next I was next tge cashier is a Spanish guy he said ohh I have to take the Spanish girl then you so I said I am first one cash who bored the line now beacuse is your skin tone and I am
Indian you telling me I have to wait no way this is the second time this happens tyere and the manager ready to fite beacuse she is Spanish like them I said to her you need to find out and put a sing where the line start and don’t have a tone of voice of me she ready to fite this kind of beahavour should not tolerated by a manger and I told her this is races any one can see it I would never go back to this store I was treated as races these Spanish people think the are bully especially when the work some where and has a position this is not tolerated she should be polite and nice she is ready to fite I would like a feed back if this beacuse am very upset about the behavior as a manger

Ninety percent of what my husband and I wear is from American Eagle and Aerie. I’m enrolled in Real Rewards, and I get the best deals. Having the app and getting notifications of sales helps too. I put things in my favorites and check every now and then to get the best prices. I love the clothes, great quality and so cute. I love that I can order and if it doesn’t work, I can run it over to one of the stores and return it. I will buy from the stores when possible, they just have so many more items and sizes online. As for the shipping, early this year, AE changed shipping companies and one was really slow. They changed again, and now I get my orders really fast. Great company!!!!

I placed an order for €119.40 through AE app but there was some glitch on app and my order didn’t went through but I was charged twice the same amount from my PayPal account,now money are on hold and I contacted Paypal,they said me that I have to ask seller to decline from their PayPal that ,I asked to do so AE costumer service but they said that there’s nothing what they can do,so basically I’m left without order and $240 😡😡😡

I have to agree with all of the reviews about horrible shipping. Every single time my package gets an exception and is delayed. This time it's almost 3 weeks. I will never order from them again.

I have been a customer of American Eagle for very many years. Shopped in the store in person for me and my son. Loved it, the fashionable clothes and great quality, just love. Started using their website because of that, delivery is fast and the items are the same quality as at the store and you can find even more items on the website. Subscribed for their newsletter and now always know when they have a sale, thats even a more advantage than shopping at the store.
If something wouldnt fit you there is an option to return it just like at the store. Of course at the store you can try clothes and see the item in person but advantage of shopping on website especially during Covid that you dont have to go to the store in person and can shop at your own convinience and for as long as you want and have it delivered to your home without any problems at all, no delays, no missing items, nothing like that, great company that I love very much and will continue using their website and highly recommend. Last order was January 17, 2023, the date keeps always changing when I leave my reviews.

As long as American Eagle uses Airterra for shipping, I will never shop online with them again. It seems like a total scam! Airterra claims to have attempted a delivery, but it’s a lie. I was home at the stated time of their delivery attempt. They also stated false reasons as to why the shipment couldn’t be delivered: “Unable to deliver/leave package due to full/closed receptical, oversized package, or access was blocked.” I live in an accessible area so it all makes zero sense. Weather was also not an issue at the stated time of the delivery attempt. American Eagle customer service has only told me that they would send the package back to me *IF* it ends up getting returned to them. My shipment status has been “undeliverable” since the initial delivery attempt without any status updates. There isn’t a phone number for Airterra customer service either, which is even more shady!