When I initially placed my order I received a confirmation email but then heard nothing else. When I reached out to customer service I found out that my order was cancelled due to issue with the payme... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficul... See more
Company replied
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
Company replied
I have not been able to retrieve my Certificate. I have a dashboard that states that I passed each model but I can't find any certificate. I go to the original page, look under access cpr certificat... See more
Company details
- #29 of 32 best companies in Medical Supply Store
Written by the company
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Written by the company
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contact info
5000 Tuttle Crossing Boulevard, 43016, Dublin, United States
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.8
Great
2K reviews
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I ordered the wrong battery for our church's AED, but Anna was very patient and knowledgeable about what I needed and how to return it for the correct battery. She also provided information to submit our tax exempt information, which I had not been able to do online for my original order.
Customer service is not always the best experience, but this one was great. Thanks!!
October 29, 2025
Reply from AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Reply from AED.com
Hi Gerry! That’s exactly what we aim for! Thanks for sharing your experience.
Easy to find what I needed
November 11, 2025
Reply from AED.com
Hi David! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
Reply from AED.com
Hi Sylvan! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Great job presenting!!!
October 23, 2025
Reply from AED.com
Hi Cherrie! We work hard to offer a variety of great products. Thanks for your support!
Very simple ordering system and great…
Very simple ordering system and great prices.
November 6, 2025
Reply from AED.com
Hi there! We strive to price our products competitively so we can be your go-to source for all your emergency preparedness needs. We appreciate your support and look forward to serving you again in the future. Have a great day!
Shipment was quick and efficient
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
October 23, 2025
Reply from AED.com
Hi Jeanette! Thank you for your feedback! We’re glad to hear your shipment arrived quickly and efficiently. We apologize for the lack of communication regarding the backordered item — we know how important it is to stay informed about your order status. If you ever need an update on a backordered product, please don’t hesitate to reach out to our customer care team at help@aed.com. We’ll be happy to provide the latest information and assist however we can.
Easy to navigate and find what I wanted
Easy to navigate website; I just searched for the name of my item and the purchasing process was easy, like buying online should be.
November 3, 2025
Reply from AED.com
Hi there! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
First order was told in stock
First order was told in stock, and it was backordered until April 2026
Next order - Ordered last week. In stock - still not shipped. Pretty horrendous place to deal with.
October 21, 2025
Reply from AED.com
Hi Paul! We’re very sorry for the frustration you’ve experienced with your orders. You should have received clear and accurate information about product availability and shipping timelines — we understand how disappointing it is to be told an item is in stock only to face unexpected delays. We’re currently reviewing our inventory and communication processes to prevent this from happening again. Please reach out to our customer service team at help@aed.com so we can look into your specific order and make sure it’s resolved as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Piece of mind
Our company produces structural steel and having the AED on site is a great piece of mind.
November 4, 2025
Reply from AED.com
Hi Paul! Thanks for the positive review! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
It so very easy to find what I needed
November 3, 2025
Reply from AED.com
Hi Matthew! Thank you for your positive feedback! We're delighted to hear that you were able to find exactly what you needed! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
Excellent Customer Service
It was time to update Adult pads for the AED, plus I had questions regarding the AED itself. The person I spoke with was very personable, helped me with the pads, answered my questions and even made suggestions for future use. Customer service was top notch.
October 20, 2025
Reply from AED.com
Hi Gail! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Still have not received what I ordered
Still have not received what I ordered. Will not order from AED.com again.
October 17, 2025
Reply from AED.com
Hi Greg! We’re very sorry to hear you haven’t received your order — that’s absolutely not the experience we want for our customers. We understand your frustration and would like the opportunity to make this right. Please reach out to our customer service team at help@aed.com so we can review your order status and ensure your item is delivered promptly. We appreciate your patience and the chance to earn back your trust.
Reply from AED.com
Hi John! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Reply from AED.com
Hi Steven! Efficiency is key! Thanks for choosing us and for your great feedback.
Reply from AED.com
Hi Jose! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Reply from AED.com
Hi Bryn! We strive to keep things quick and seamless—glad we hit the mark for you!
Reply from AED.com
Hi Duane! We'd like to learn more about your experience and how we can bring your review to 5 stars! If you had any issues, please don't hesitate to reach out to our team at help@aed.com!
Very Satisfied…
I was reminded in an email that our pads were expiring, clicked the link, ordered them, easy as pie! Thank you!
October 28, 2025
Reply from AED.com
Hi Sam! That’s what we like to hear! Thanks for taking the time to share your thoughts.
I am tax exempt and was charged tax
I am tax exempt and was charged tax. I requested for it to be removed but it has not been done
October 12, 2025
Reply from AED.com
Hi Teresa! We apologize for the inconvenience — and thank you for bringing this to our attention. Our team is happy to assist with tax-exempt orders, and we’re sorry that your exemption wasn’t applied correctly. Please reach out to our customer service team at help@aed.com with your exemption documentation so we can promptly review and issue a refund for the tax charged. We appreciate your patience and the opportunity to make this right.
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