Aerosoft GmbH Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their realism and attention to detail, especially for flight simulator add-ons. Many consumers also commend the fast and reliable delivery service, noting that items arrive well-packaged and on time. The ordering process is frequently described as easy and straightforward, with a smooth overall experience from purchase to receipt. However, some customers also noted issues with product compatibility or functionality, particularly with certain software or hardware setups. A few people experienced delays in order confirmation or encountered problems with shipping costs and tariffs. There were also occasional reports of products not working as expected or issues with customer service regarding payment declines or obtaining invoices.

What people talk about most

Product

Users describe positive interactions with products, often highlighting their good quality, realistic details,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the extremely fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising products as well-made, high-quality,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC. Almost 5 stars but. Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft. An email to... See more

Rated 4 out of 5 stars

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly. After trying out my purchase, I had to return it as unsuitable for my usage. Again... See more

Rated 5 out of 5 stars

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping... See more

Rated 5 out of 5 stars

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1.. If you a... See more


Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

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Replied to 43% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

It was delivered within 2 days

I bought a product that was delivered in two days (I'm not from Germany). I knew what I was buying, so I got what I bought - a physical copy of the game on DVD. Everything went smoothly, they informed me about the receipt of the order, payment, and shipment of the goods.

April 8, 2025
Rated 5 out of 5 stars

I made a mistake (transfer instead of…

I made a mistake (transfer instead of visa) when ordering. This was fixed by a mail to sales support. It would have been easier if I had been able to fix my order straigthaway as the order was not even acknowledged yet. Apart from that no issue, quick delivery intra Europe.

March 12, 2025
Rated 5 out of 5 stars

Aerosoft is simply the best

Aerosoft has best Team, best visual product quality and fantastic support. Purchasing products is a pleasure because many payment options are available. Its hard to buy at competitors as they dont offer my prreferred payment method....

Only thing to improve is to make sure that for aviation simulation products - in this case airport models - have always correct procedures like sids and stars available as well. Once installed and flying to such airports these procedures are often not available compared with the default airports. Workaround is to enter sid or Star waypoints nanually into fmc. But this could be better

April 9, 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Thank you for your review! We will forward your feedback about the ATS routes to our developers.

Rated 3 out of 5 stars

The issue is with UPS....

The issue is with UPS....
They just dumped the package in front of our door, while we were at home. It could have been easily stolen and not the way to handle the package with such high sending costs.

March 31, 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, unfortunately we have no way of controlling the handling of the packages by the delivery services. Should problems arise, please contact the support of (in this case) UPS.

Rated 5 out of 5 stars

Only positive experiences so far

I have made two hardware purchases from Aerosoft to this day, most recently a HOTAS system. Orders have been handled and shipped very fast, and arrived in perfect condition.

April 2, 2025
Rated 2 out of 5 stars

The item took quite a long time to…

The item took quite a long time to arrive, but that wasn't the problem. The problem was, that I didn't get any information about the status over THREE months. Even if there was no change in the status, I would have preferred to get any kind of news from aerosoft.

March 28, 2025
Rated 5 out of 5 stars

Octavi IFR-1

I was surprised at how quickly the unit arrived. I had expected it to take a week or more but it didn't. The unit is as described and was a doddle to set up.
Now to learn how to use it properly.............
Thank you Aerosoft.

March 27, 2025
Rated 1 out of 5 stars

Aerosoft in general is pure garbage

Aerosoft in general is pure garbage. I will never know how they havent shut down yet. Every game they release is unfinished shit yet they still want to charge an extortionate amount. I really hope one day their studio will either figure out how to release a good and finished game, or they get shut down forever. They do not deserve any sort of revenue, they don't even deserve a business. Every game I see developed by "Aerosoft", I strongly avoid, since its just going to be massively disappointing. Avoid this company anyway you can, they are not worth giving your hard earned money too!!

March 27, 2025
Unprompted review
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Reply from Aerosoft GmbH

Hello, we publish games by a variety of different developer studios. Regardless we remain committed to improving our titles post-release with bug fixes and new features.

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